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Puritan's Pride

2.5

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Puritan's Pride Reviews Summary

The overall reputation of the company reflects a significant decline in customer satisfaction, primarily due to persistent issues with order fulfillment and customer service responsiveness. While many customers acknowledge the quality of the products, they express frustration over frequent stock shortages, delayed shipments, and inadequate support when problems arise. Complaints about billing errors and unfulfilled promises of refunds further exacerbate dissatisfaction. Despite some positive experiences with customer service representatives, the prevailing sentiment indicates that operational inefficiencies and a lack of transparency are undermining long-term customer loyalty and trust in the brand.

This summary is generated by AI, based on text from customer reviews

service
10
value
10
shipping
10
returns
8
quality
11

We monitor reviews for authenticity

Illinois
1 review
1 helpful vote
Follow Andrew K.
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Puritan has always exceeded my expectations with online vitamins. They send coupons and discounts to make themselves competitive with the other major online retailers.

Date of experience: December 31, 2019
New York
3 reviews
12 helpful votes
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Great Prices
May 24, 2018

I have used Puritans Pride to make purchases of vitamins, calcium supplements, turmeric/curcumin, soaps & deodorant. I ordered on 5/21/18 & received my order on 5/23/18. Their delivery is consistently fast & accurate & their prices on buy 1 get 2 free or buy 2 get 4 free can't be beat. Spend $35 and shipping is free to. They allow the use of PayPal for payment as well as credit card. I have never had anything arrive damaged. This company has always been exceptional in every way. I have been using them for years.

Date of experience: May 23, 2018
Missouri
26 reviews
55 helpful votes
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I have been dealing with Puritans Pride for over 10 years. In that time I have never received a damaged product, incorrect product, or a miscount. Their prices are really good and it is hard to beat their sales. I have no hesitation telling people about their site.

Date of experience: March 19, 2018
California
2 reviews
2 helpful votes
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POOR PACKAGING
March 9, 2018

DAMAGE TO PRODUCTS, ITEMS NOT SECURE IN BOX SO SOME OF THE PACKAGES WERE BADLY DAMAGED. PRICING IS GOOD ON MOST PRODUCTS BUT I PREFER TO RECEIVE MY ORDER QUICKER, I USUALLY ORDER JUST WHEN I'M RUNNING OUT.

Date of experience: March 8, 2018
Indiana
1 review
6 helpful votes
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Same problem as the last person. I ordered 4 days ago, was billed, never received an email confirmation but i have the order # saved. I have emailed every day for the past 4 days asking for a confirmation email with my recent order # and when it will ship and they keep sending me the email confirmation for the order prior to that and saying that it was delivered... but won't send my recent order. These are supplements that are vital to my health. I hate puritan's pride. I've been a loyal customer for years but now they are getting worse and treat me like garbage. Avoid them! They flat out stole my money and won't refund me or send my order. I've emailed them the confirmation # so many times!

Date of experience: January 10, 2018
Niger
1 review
3 helpful votes
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Order cancelled
March 8, 2017

I purchase Vitamin D-3 and K2 1000 IU/45 mcg on 22 february 2017 RECEIPT # ******* and one day later Puritan's Pride sent me email that the company cancelled my order So I ask them refund and until date I didn't receive this refund Really Puritan's Pride still my money
I have sent a lot of email and I still waiting my refund after 22 days

Puritan's Pride very dangerous company be careful

Date of experience: March 8, 2017
Virginia
10 reviews
50 helpful votes
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I placed an order on 1/12/16 and immediately called to cancel it (another negative for not having an option to cancel online). They cancelled it and said a refund would be issued. I still have not received my refund as of today 1/27/16. I called previously to inquire and they said a refund would be issued in a few days. To me, this is absolutely horrid compared to all other online shopping sites. I don't have time to have to keep calling in to ask for my refund!

Will NEVER shop here again.

Date of experience: January 27, 2016
Texas
7 reviews
10 helpful votes
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Online ordering issues
January 25, 2016

Bought some essential oils and oil warmers. Oils were supposed to be buy 1, get 1 free. Every single store I've ever been to during BOGO event and every single site I've ordered from with BOGO deals will subtract the cost of one item when you get one. Here, I ended up paying full price for 12 containers and got another 12 in the mail later. Some items show "out of stock" - but only after you add it to the basket. Shipping was ok.

Date of experience: January 25, 2016
Illinois
1 review
8 helpful votes
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If I had written this a year ago, it would have been a rave. But there was a mistake in my order, and instead of fixing it, they just lied. They said they had changed the size of the pill, and that it was still the same product. I pointed out that the catalog still gave the old size pill, and they said they'd fix it for the next catalog.

Except they didn't. There had never been any size change, they just lied about it.

Since the supplement industry is so unregulated, trust is more important than for other products, and I have no more trust in Puritan's Pride.

Updated 8-11-2016: I take magnesium and calcium to prevent night-time leg cramps. While I was taking the Puritan's Pride products, the leg cramps got worse and more frequent. Since I changed to a different provider, I haven't had a single cramp. Same supplement, same dose, totally different outcome.

Date of experience: January 10, 2016
Florida
19 reviews
54 helpful votes
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Affordable and Variety
November 14, 2015

Love this website. Has all the vitamins you need and more. Beauty creams both Puritan Pride's brand and other brands at a low cost. Puritan brands have super great deals. The shipping for free is only around $20.00. Ships fast too. Recommend this site.

Date of experience: November 14, 2015
Arizona
20 reviews
63 helpful votes
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If you are looking for anything, they have choices, and great prices, and free shipping on 25.00 plus orders. I think on protein shakes, they have over 700 to choose from. You need help, call the customer service people, very friendly and helpful!

Date of experience: June 18, 2015
North Carolina
2 reviews
0 helpful votes
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I have been Puritan's Pride customer for over 20 years. It is my place to go to when I need supplements and other natural products. I am almost 50 years old. I am healthy as healthy can be. I own that to consistently good eating, regular exercise and putting inside my body excellent quality supplement from Puritan's Pride.

On top of good products they offers phenomenal prices and their customer service is top notch.

I highly recommend this website.

Date of experience: May 4, 2015
California
1 review
0 helpful votes
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You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

Date of experience: April 3, 2015
Wisconsin
5 reviews
11 helpful votes
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They have free shipping on all orders, but this appears to have driven up the price of their products a little, but I think it's worth it in the long run. I often don't want to buy the minimum to get free shipping on other sites (like Swanson; I'm unhappy with them). Their shipments are a little slow, but I just make sure I plan accordingly.

Date of experience: March 16, 2015
Singapore
1 review
0 helpful votes
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You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

Date of experience: February 1, 2015
Illinois
9 reviews
36 helpful votes
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I've been ordering from this website many, really many times and have never had any issues. Only once they emailed me that some sale item I ordered went out of stock, and I got it a bit later, but otherwise they always have unbeatable prices for quality and fast shipping. Once in a while they don't send a shipping confirmation and I find the package at my door while I'm wondering if it shipped. I would highly recommend this website. I never had to contact the customer service, so I cannot comment on it at this point.

Date of experience: December 8, 2013
Australia
1 review
3 helpful votes
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Order placed 1st Nov, Email to confirm order followed by "Products shipped" No products as of 22nd Nov. Sent e-mails they bounced. Filled in on site contact It would not submit... Has anyone got a phone number? Are they still trading? Or are they just a scam? Oh and why does an American Co have an Australian web address? puritanspride.com.au

Date of experience: November 22, 2013
Rhode Island
8 reviews
8 helpful votes
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Awsome shop for vitamins/supplements. Prices are 1/4 of drugstores. They have buy1 get1 & buy2 get 3 on puritan labled products.and have offered me free shipping on both my orders. They also have a 10% off coupon code I found on retailmenot. Free ups shipping took only 1 day from New York to R. I!

Date of experience: September 20, 2013
New York
20 reviews
58 helpful votes
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I get most of my supplements from this site. The site is easy to navigate, and the assortment of products is vast. Shipping is very quick. I wait for their buy one get two "free" sale. Most of what I need is included in that great sale.

Date of experience: August 15, 2013
Oregon
15 reviews
45 helpful votes
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I take quite a few supplements, some of them hard to find. This site has a good selection and the best prices I've found. Their shipping is pretty prompt and I've never had a problem with an order.

Date of experience: January 24, 2013