PurebulkReviews 6,970

Overall I am pleased with my experience. The shipment arrived quickly and all the items I ordered were included in the container in the correct sizes. However, I noticed some loose powder in the container and found a small tear in one of the four packages. I contacted customer service via email early on Monday afternoon, but did not receive a response until late Thursday afternoon. That's within their 48 business hours response time promise, but I still found it frustrating to wait so long. A response within 24 hours would be more consistent with preferred business practices. The customer service rep noted that the corner of one item can sometimes puncture another item in tightly packed containers. I understand that they are trying to keep costs down to maintain low prices for their customers, but it would be better not to over pack the shipping envelopes to the extent that items are likely to be damaged in transit. In conclusion, they have an extensive selection of products at good prices and quick order response time, but need to improve their customer service response time as well as their shipping practices.