Public Mobile

Called today to setup a phone line. Got an 820 error code. The website agent said they can't fix it and sent me to their community website to talk to their worker. The worker sent me a message telling me to go to the app and then stopped responding. After 30 minutes of waiting I download the app and the customer service agent there sent me to the community website I was just on! I said he needs to fix it I'm not going anywhere again, 3rd attempt at setting up a phone line and the guy disconnected the call and deleted my account. I wasn't rude yet he said I'm incapable of following instructions properly when I followed the exact instructions and they sent me to him. After an hour and a half with 3 humans and 1 robots combined efforts they couldn't achieve the task of setting up a single new phone line. This would have all 3 people fired and the robot taken offline at any call center I've ever worked at.

Since being with Public Mobile I have experienced no problems with the service. Further the service plan I signed up for is one of the most economical amongst service providers. Also Public provides incentives for remaining with their network.

I transferred from Videotron to Public Mobile overnight. Started process at 10PM on a Friday and by 1AM Saturday my phone line had switched to Public Mobile. I took the eSIM option which was very easy to install (automatic process). 40$ for 50Gigs good for Canada and USA roaming. I often take business trips to the US so this was the BEST OPTION with lots of data and so much more affordable than other carriers out there. Previously I was paying 47$ (tax in) for 25 Gigs Canada/US. I now have double the data for 45$ taxes included! Plus Telus Network has better coverage than Videotron (overall). Use my referral code if you want but there are many other codes on the other reviews. Code: MWEE7R
Cheers,
Happy New User!

I had to update my credit card info as it was compromised, however i was in terrible situation, self surve tools soes not work,everytime it says " opps! Try later. I had to spent 5 days without smartphoe, no call centre. No website, bed self surf tools,ticket dosent work as your phone is off,i never faced such a terrible situation in my life. I moved to othe career, including my son. Good buy! Sorry, Bad buy public nobile.

Oh boy if you want to get frustrated and waste time then use Public Mobile. I have spent hours trying to change credit card information but to no avail. I can't believe how user unfriendly this app is. Do yourself a favor and use another carrier.

Impossible to log into one's account on their website. Many, including myself, complain about being taken through a loop during login where they keep asking for a username and password. Impossible to get support through their "community" because cannot log into account. Chatbot is an AI that does not understand issues posed to it. Awful!

I recently tried a 1 month subscription of their 40GB 5G plan using eSIM. Worked pretty good for texting, voice and data in Greater Toronto Area, but in Phoenix Arizona I didn't get any data signal, only voice and text worked, so I had to revert to my Bell roaming for data.

I had no problems switching Took maybe 15 minutes and my e Sim was set up Phone works fine and I got 5g reception

I cancellled my Public Mobile 4 mo ago and switched to Telus called them and I returned the Public SIN and got a new SIN #from Telus. I cannot in any way reach Pubblic and they have continued to bill my Visa now for 6 months straight. They are impossible to talk to. Avoid them like the plague!

I can't access my account, I can't contact them and that Robot is a piece of $#*!. I get lost in the park with that thing. How do I cancel my subscription? I do get charged on my Credit Card. (That works). It is owned by Telus. ( I should have known better).

No service in middle of big town, even switch to 3G quite often, never seen 3G on my in last 10 y with other supplier!

I got a 5G 30GB plan for 40 dollars a month + the points which you earn from their point system. I got it recently but so far it has been good. I was able to transfer my phone number no problem and the data is fast. I will keep you updated.

USE THIS REFERAL CODE FOR 10$ CREDIT ON YOUR BILL

5ZV0W7

Just signed up with Public Mobile. Transition was very smooth. When signing up you either need to give your account # or your IMEI number if you are porting your number from another service provider. To find your IMEI number on your phone dial *#06#. This will give you a display of your IMEI. Also you don't need a physical Sim card on newer phones but can get an Esim which is cheaper and is installed when signing up.

Note: If you use Z3ZP59 you will receive a $10 credit on your next month's bill.

TERRIBLE SERVICE. WILL NOT ALLOW ME TO CANCEL MY SERVICE.
WILL NOT EVEN OPEN MY ACOUNT TO GET MY ACCOUNT NUMBER.
STAY AWAY FROM THIS OUTFIT. THEY ARE CROOKS

Not able to reach live customer service representative. Only good for people with expert on technology

I moved across the country and wanted a cell phone with a number from my new province. I changed the information on my credit card. When I tried to pay for a plan with Public Mobile, it said that my postal code was incorrect. I submitted a ticket to get help. Initially, the agent was very responsive and escalated my situation. On the 4th day, there was no solution and another agent was handling the case. It took me less than 10 minutes to register with a different company. When I complained to the new agent that I had wasted $10 on a SIM card, he said that "many requests are being processed." How long does it take to fix a simple billing problem? Unacceptable.

I signed up with them last year and had a lot of problems with my phone. Calls wouldn't go through, even in well-serviced areas with the person standing right next to me. Some texts went missing.

I had put my 15-year-old daughter on one of their plans and her experience was even worse. She could not make calls out, she could not receive calls. Some calls would go through but others wouldn't. I couldn't call her, ever.

Public mobile help was incredibly difficult. At first they said they would send us new SIM cards, which still have not arrived, over six months later.

The next time I tried to troubleshoot, I found that I could not deal with my daughter's account from my account so I'd have to talk to them from my end, and then they would refuse to talk to me about my minor daughter's phone until I logged into her account.

I asked them AGAIN to send new SIM cards but they said I needed to go to the store and purchase them and they would reimburse them. The closest store that sells public mobile SIM cards is over four hours away.

I lost interest in dealing with them. It was too hard to talk to someone and the general tone was one of ambivalence. We switched to Lucky and haven't had any problems so far.

This is a scam! Nothing works and there is no customer services, only one agent that will change every couple of hours and takes forever to reply. I paid my 3 months plan and I chose a number that was apparently already assigned to another person with another carrier. Now, when I ask for a refund, they always tell me I have to try other things that are not working. And also they tell me that refunding will take 15-30 buisness days! What kind of $#*!ty company is that. I'm pissed!