Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's good I needed to get some background checks and check criminal history
Mostly accurate reports. A few strange errors, usually involving middle initials.
Good reading. And quick.results don't know some of the people who you have for people I know I don't know some of them. How could they be on my list?
Works like a charm I found out a lot about the man whom sexually assaulted me
Records seem to be out of date. Should be done for 2022 and 2023
Pretty much accurate. However some of my information was not correct.
Certain buttons don't work and some information is not shown
There is some information missing, things i KNOW should be listed so not a whole lot of help for my current requests
Love it! Just didn't have the only information I need it
Great site. Not scammers like all other sites. Found all information i needed.
Wonderful app, found my mother & other family relatives
Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support

