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The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
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Awesome! I am learning about my relatives, my whole family. Thankyou so very much. God Bless.
Kathleen, thank you so much for your heartfelt words. We're truly delighted to hear that our services have helped you discover and reconnect with your family history in such a meaningful way. Blessings to you as well!
J
Please type a quick message about your experience so far
Please type a quick message about your experience so far
Thank you so much, Gary, for taking the time to share your feedback! Your enthusiasm truly motivates us, and we are grateful to have been part of your journey. We look forward to continuing to support you whenever you need us.
There is no criminal record included in the search for any of the people
Bianca, thank you for sharing your concerns. Our process focuses on providing accessible public information, but some criminal records may not be available due to legal restrictions or sealing. Please feel free to reach out directly so we can help clarify what data is included in each search.
Very informative information on what I am looking for. Very pleased.
Thank you, Diane, for your kind words. We’re glad to hear our information was helpful and valuable to you. Please feel free to reach out anytime—we appreciate your feedback and look forward to continuing to assist you.
Easy to use good way to check on the kids and other family members
Thank you so much, Angela! We're really glad to hear you find the service easy to use and helpful for keeping an eye on your loved ones. Knowing it's making a positive difference means a lot to us.
Just great you all get right to the point. ND YOU ALL don't send us to a million different places to find what we are looking fkr
Billy, thank you for your kind words and for sharing your experience. We're glad we could provide exactly what you needed promptly and straightforwardly—that confidence means a lot to our team. Please don’t hesitate to reach out anytime!
We think we found my dad after 23 years of him abandoned me. This is crazy my heart is racing.
Elias, we are truly moved to hear about your experience and grateful to have played a part in such a meaningful moment for you. Please know we’re here to support you as you navigate this important discovery, and we’re committed to helping however we can moving forward.
Found exactly what I was looking for the service was quick and efficient
Thank you, Judy, for sharing your experience with us. We're delighted to hear that our service was quick and efficient, and that you found exactly what you needed. Your thoughtful feedback truly means a lot to our team!
Great so far, thanks and have a great day. I hope I can get some helpful information.
Thank you, Debra, for your kind words! We're glad you're finding value so far and look forward to helping you access the information you need. Wishing you a wonderful day ahead!
No birthdate listed for multiple searches that I ran so I did not get proper accurate info
Thank you, Amy, for taking the time to share your feedback. We appreciate your insights and understand how vital complete information is to your searches. We’ll continually strive to enhance the accuracy and fullness of our data to better support your needs.
We enjoyed the site very much highly recommend, will be using this site in the future.
Shelly, thank you so much for your glowing recommendation! We're thrilled to hear you enjoyed the site and look forward to supporting you again in the future. Your positive feedback truly means a lot to us!
Excellent current up to date information. Straight forward concise background information.
Stajuana, thank you for sharing your positive experience! We're thrilled to hear the information provided was clear and up-to-date—our goal is always to make the website simple and helpful. If there’s ever anything specific you’d like us to assist with further, just let us know!
This works great! I! won't ever doubt it again so much information available at your fingertips.
Thank you, John! It’s wonderful to hear that you’re finding so much valuable information easily accessible—helping you feel confident is exactly what we aim for. We’re here whenever you need reliable answers right at your fingertips!
Beautifully great. What more is there to say these reports outstanding everyone's?
Kelly, thank you so much for your kind words! We're thrilled to hear the reports exceeded your expectations and look forward to continuing to provide exceptional service whenever you need future research.
Thank you, Cindy, for your feedback and for giving us a try. We’re continually working to expand the information we provide and welcome any questions or specific details you’re looking for to help improve your experience. We're here to support you every step of the way.
Good so far It could be a little more detailed but I've found good info
Larry, thank you for sharing your experience and the positive note about the information you've found. We appreciate your feedback and are continually looking for ways to add more valuable detail to support your needs. Please don’t hesitate to reach out if there’s anything else we can assist with!
Esta experiencia fue buenisima y me gusto la aplicacion porque meda un poquito de informacion mia.
Muchas gracias, Rosa, por compartir tu experiencia tan cordial. Nos alegra saber que la aplicación te resultó útil y satisfacción tener la confianza para brindarte informes adecuados a tus necesidades. Siempre estamos aquà para ayudarte con cualquier consulta.
Good deal I don't have any more to say really. I needed to check
Thank you for your feedback, Janna. We’re glad you found what you needed and appreciate you taking the time to share your experience. Please don’t hesitate to reach out if we can assist you again in the future.
I like it, it shows me exactly what I wanted to find out very helpful.
Donna, hearing that you found exactly what you were looking for makes our day! We’re thrilled to have been helpful and truly appreciate you sharing your experience with us.
Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support


Hi Susan, thank you for sharing your feedback with us. We’re sorry to hear that finding marriage records and updating family connections has been challenging—our goal is to make navigation as straightforward as possible. Please feel free to reach out directly so we can guide you through the process and help ensure your information is accurate.