Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The pre-tests from PSI were the best way to assess my exam readiness. The testing center was also in an easy to find location that was quiet and void of distractions. Great testing experience.
Honestly, this is still new to me, so I don't have detailed knowledge of the full experience yet. So far, with scheduling tests, it has been a good process. I've been able to schedule, reschedule, and book without any issues, and the system is very easy to follow.
Good there were no delays and it is everything i expected to help prepare for my upcoming test.
Easy to understand as well as easy to use. I will share this with friends. Thank you
All of your training has been everything you could possibly need, except audio.
I tend to do better to read along while someone is reading. My only thought, thanks.
I've been thinking about starting again in hair industry. Praise the Lord
Test products were extremely helpful and I passed my first try!
Easy and quick. Thanks for making it easy and quick online. - Anthony
Experience was good, material to study and prepare for exams are a little expensive for college students really trying to make it, if there could be vouchers or coupons that would be amazing to help us out just a little bit
A tool easy to use, carry it anywhere, very convenience
Thanks
The program provides a good idea of how the questions are worded. Also helps with finding and using the code book as you have ample time to get ready.
Great experience with PSI. Very informative and easy to use.
Ease of access to website and products made the process smooth
This prep study guide and pretesting package has been very helpful. It is very user friendly and goes through all the material. The questions are worded well and the hints are helpful when my brain is not cooperating with recall.
Straightforward. I was able to get basic information to take the exam seriously.
I purchased the PSI Cosmetologist Theory Exam Bundle for $99.95, which included the Study-Pack and Practice Tests. The platform is easy to use on both desktop and mobile, with unlimited attempts and detailed progress tracking. The practice questions and explanations are clear and directly related to the exam topics. I hope the real test will match the study content here so I can pass successfully. Overall, it's a convenient and helpful tool for preparing for my license.
Well let's see how I do. If I fail then ill let you know then too.
Answer: May take over 1 1/2 hours on hold with zero contact
Answer: Complete and total scam! Run for your life do not use this company under any circumstances you will not get your certificate or license or whatever you're coming here for! They've taken my money twice and I still have nothing to show for it they've lost my test, a digital test that was watched by video for 2 hours by someone. Please tell me how that happens, now I'm at risk of losing my job because I can't get my license. This place literally is about to ruin my life. Go anywhere but here.
Answer: Impossible. They don't care, let alone bother responding. Crooks


Thank you for sharing your feedback. We did attempt to contact you in response to your issue on Aug 28,2025.
Please contact our support team directly at [email protected] so they can further assist you.