PSI ExamsReviews 11,008

Tried to reschedule an exam within 24 hours of the original date due to very inclement weather and poor driving conditions. Consistent with other reviews, very long wait times, poor customer service, no resolution to original issue (despite promises of such), etc. I tried calling twice, emailing (as instructed while on hold), and never received any response. No response whatsoever. I ended up have to register for the exam again because this is the only company that offers the exam I needed for the license in my state. I even filed a compliant with the BBB. Their response was, "We will reach out to the testing candidate". I'm Still waiting on that call.

Simply the system refuse to accept payments. I've tried with two different credit cards (prepaid and not), also my colleagues. We have received only generic errors and the customer service reply always asking to try other cards without any additional information about errors. It is a 1 star only because i can't send a 0 star review. Worst exam portal site ever. I think also a customized Moodle could be better.
I hope Adobe change this $#*! soon!

Last thing, if I will ever be able to schedule and pay for the exam sure i'm going to attempt to a fisical test location instead of remote exam. I don't want any other problem with these ridiculous systems.

I am writing this review while on hold to reach customer service. My exam was at 1pm and I logged on at 12:30pm as I was asked. It is now 2:48pm.
As to relaunch every time I got error message. The chat is a joke they wasted a ton of my time it's nerve racking to have to take an exam an have these difficulties. Chatted with three different reps and told to relaunch. While I attempted I called CS as a back but during the room scan and speak scan I hung because I feared being terminated because all of the pre warning given To only find that I'm asked to relaunch again. Im literally chasing nut tail here.
It's now 2:54 and still no help from 12:30pm
They should not collect money till the test is done. If they are concerned about payment don't release results till payment. This would forced them to do there job

I scheduled for MI Life Producer. The online PSI exam is a scam. I scheduled the exam 2 times. 1st time there was some technical difficulty, the customer support guy tried for 2 hours and I could not write the exam. Again rescheduled for another day, this time the proctor was not available for 2 hours. I was just waiting for the proctor to be available. This time I wanted to reschedule to write the exam in person. But the support person says that I have to wait for 7 business day to reschedule. This is the worst exam portal I have experienced and worst customer service. If they are taking money for a online exam at particular time. How can they cannot arrange for a proctor? I waited for 2.30 hrs in the night for 1 st time. And 2nd time also waited for 2.30 hrs for proctor. Worst exam portal... I wish could give 0 stars

PSI has made a business off of exams. As a business they only care about one thing. Money. Instructors for the Indiana real estate exam are having an extremely hard time to prepare their students for the exam. They go through the entire book and even give you a certificate that says you're prepared for the test. When you go take the test you'll find that the test is mostly situational & subjective questions. They make the test very difficult so you will be forced to take it many times and pay them $50 each time. They are a business. Their goal is not to pass students, it is to make money.

When registering, a large all caps, bold, red text with exclamation points told me it's important to call customer service. I called and they had no idea why I should be calling and I didn't either. The rep offered to register for me and I said sure. A painstaking several minutes of spelling out my name, address, email, etc. I noticed a small button at the bottom where I could keep registering. I clicked the button to continue registering and politely stopped the representative who should have informed me of this option.

After paying (of course it's after paying), I was on the screen to select a testing site. The page is completely broken. It threw an error message to select a site where there were no sites to select! Hitting the button after entering my zip code doesn't seem to do anything.

I can not understand how a company can run such a disorganized unprofessional operation. I took an exam a couple months back I had to take it three times because the first two times the software crashed on me in the middle of the exam. A few months has gone by now I have to take another exam they were the only ones in my stare offering it, unfortunately. I waited for hours for my online proctor to enter my exam on two separate occasions no one showed up. I was not able to get licensed because no proctor would even log in to the scheduled exam time. I can not believe this is an operation.

The proctor for my exam failed to show after an hour. I have been on hold with customer support (phone and email) for over an hour. I was scheduled to take a state exam on 12/4/2020 at 2:00PM. I launched the website's secure browser to take the exam and was told that identity verication could take up to fifteen minutes. After 20 I relaunched the browser and repeated the process at 45 minutes. After an hour I was still unable to take my test, and called customer service. I have been on hold for over an hour and a half. While I waited for customer support and a proctor, my supervisor contacted their online support team. She was told there was one person ahead in the queue. This took an hour as well with no response. I called again and was eventually told by customer support that it must have been a technical issue, as their proctors were most likely not at fault. An hour later, and after incredibly rude service, the issue is still not resolved. An absolutely horrible experience.

PSI Exams Online has the worst customer service! I was on the phone with a PSI technician on 22 Nov 2020 for a total of 2 hours due to technical difficulties. My network connectivity was great but PSI was unable to launch ISACA examination. After all that, PSI launched my examination but I only got to the 4th question. During my journey to the 4th question, the examination froze multiple items. I informed the proctor I will call PSI to reschedule. Since 22 Nov 2020, I've been calling PSI to reschedule my examination will no such luck. I always get the same response, "I will elevate your case to the rescheduling department". I requested to be c/c'd on the email and they don't even do that. Requested for a supervisor and all the forward calls got disconnected. I received my FAILED notification from ISACA today for a test I've never taken. I reached out to ISACA and we are discussing the issue. Luckily, ISACA is addressing the issue with PSI. More to follow hopefully...

I hate to say this, but I have to, in order to save other's valuable time and money as well as psychological readiness to take any exam. This company "PSI" has the worst customer service and respect to exam takers. I scheduled for an exam and checked in for a proctor to launch my exam with no technical problem, but no proctor showed up and no response to emails, instead they later told me that I was marked absent. All my arrangements to take the exam from home went useless, had to pay for childcare for no reason. Finally, I decided to get it refunded as rescheduling again wasn't a good idea either when I spoke with my friends one of them had to the same experience twice then finally got his money back in 15 days. I was on hold on and off on their helpline however three of their representatives just hung up the phone without resolving the issue. I was over the phone with them for 127 minutes altogether. So sad, final I decided to take it with Pearson and was successfully and amazingly excellent service.
Stay away from PSI. Go to PEARSON.

I took the 5-1/2 hour NASCLA exam. I ACED the exam but what an experience with this diseased bunch of $#*!sticks. First thing they do is strap a mask on your face that you're forced to keep on your face FOR THE DURATION OF THE 5-1/2 Hour killer exam. They record you and warn you that if you remove the mask even from your nose you will be warned and then be thrown out of the exam. These $#*!s get paid every time you take the test so anything they can do to make your life more difficult in the testing room they will do it. And they are a monopoly with no competition. This piece of $#*! $#*!show must be torched to the ground and never allowed to be in contact with a single human being for any reason whatsoever. I will contact the state myself and I encourage anyone else who's had this type of experience with this $#*! show to write into the state make sure this company gets destroyed by any means necessary. THEY DON'T SERVE THE PUBLIC, THEY ABUSE THE PUBLIC. THEY DON'T NEED TO EXIST. PLENTY OF OTHER COMPANIES CAN DO IT MUCH BETTER!

Online system DOES NOT WORK, I emailed and got the auto response that they would answer me shortly... well 2 days later still no response. I have literally been on hold with them today for 1 1/2 hours already and still no one has answered. I tried calling them 2 days ago as well and after and hour I couldn't hold any longer and they were closed yesterday. I am literally only trying to reschedule and exam as I had to have an emergency major surgery. I have been trying since Monday to get the date changed and now its Thursday and my test was originally scheduled for tomorrow. Someone from PSI should be looking at these reviews---and any states that use them for testing. This company is the absolute worst and that's really saying something because I would rather call the utility company than waste my time dealing with these people.