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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The website is anything but user friendly. Even when I have written instructions for completing a task on your site it is still difficult to utilize.
This book was never received and I studied tested without the material until I realized it was missing. I hope this comes with the tabs.
Thank you for bringing this to our attention. We understand how concerning it must be to realize that the study material was not received. We did attempt to contact you in response to your issue on Jan. 7,2026.
For assistance with this issue, please contact PSI Support directly at 866-589-3088 or email [email protected].
We appreciate your understanding and encourage you to reach out to them as soon as possible so they can assist you further.
I scale my exam at PSI center in Dearborn two time but unfortunately I was not able too p[$#*! the test and I will try my best and study hard so I can pass my exam as a Real Estate Sale person in State of Mi
I purchased the 3-pack practice test while booking my exam, but when I went to the store it didn't even acknowledge my account. I had to create a new account and pay the $50 all over again. If you let us make a purchase in one setting you have to make it talk to the other website so it gives us credit for the purchase. You owe me $50!
Thank you for reaching out and for explaining what happened. We understand how frustrating it must be to encounter access issues. We did attempt to contact you in response to your issue on Jan. 7,2026.
For this concern, please contact our support team directly at [email protected].
Thank you for your patience, and we hope this gets resolved for you soon.
Your descriptions are poor. Your pictures are worse. You don't reassure me if I can take the reference into the test with me. I hate paying for shipping. I don't know if I can return it. I have no guarantees if I am actually buying the right materials. It all feels monetized instead of actually preparing me for my future. You assume that I know, but I don't and even if I did, I really would love clear, concise, precise, explanations of everything. We are type A individuals who are striving for the best and the greatest and we don't like to redo something that could have been avoided. We don't like to second guess, and you are playing games with our future and well-being. If we didn't care, then we wouldn't be doing what we are doing so please take the time to make EVERYTHING explained much more clearly.
Thank you for taking the time to share your detailed feedback. We understand how important it is to feel confident and well-informed when selecting exam preparation materials, and we appreciate you expressing your concerns. We did attempt to contact you in response to your issue on Jan. 4,2026.
For assistance please contact PSI directly at 866-589-3088 or email [email protected]. Their support team will be able to provide clarification.
We value your feedback and recognize the importance of clear, accurate information when preparing for an exam. Thank you for reaching out and sharing your perspective.
When I click on what i needed i did not get it when i click on verifying my google account and you sent an email nothing worked accordingly
Thank you for reaching out and for sharing your experience. We understand how frustrating it can be when the platform does not work as expected.
For this issue, please contact our support team directly at [email protected].
When contacting them, please include the email address you used, a brief description of what occurred, and any error messages you received so they can assist you more efficiently.
Thank you for your patience, and we hope this gets resolved for you soon.
The web site pretty easy to navigate through. That's always a problem when trying to get information through someone's web site.
I thought I will have different test not only one time and more questions. It is limited to 1 time and only one set of questions.
Thank you for sharing your feedback regarding the practice test. We did attempt to contact you in response to your issue on Jan. 4,2026.
For assistance, please contact PSI directly at 866-589-3088 or email [email protected]. Their support team will be able to review your account and provide further information.
Thank you for reaching out and sharing your experience.
GOOD Experience, Easy I hope the test I bought will be helpful
PSI has been the most difficult business to deal with that I can recall. Worse than Comcast and Verizon combined. Of course there was an issue with my course approval vs my account number so I had to call them. First off, the phone numbers to contact them are buried in the website. Not sure you could even find them from the homepage, had to Google to find them. Of course their customer service is outsourced so I had a very difficult time communicating with them. Had to call more than once to get the issue resolved. Now your website, why do you need 3 different websites with logins to schedule a class? One to take the test, one to take a practice exam, and one for customer service. Absurd. It also refers to a candidate handbook, but of course, it's non-existent. Again, I don't know how you're even in business. My guess is because people are REQUIRED to use your company.
Thank you for taking the time to share your feedback. We understand how frustrating your experience has been, and we appreciate you bringing these concerns to our attention. We did attempt to contact you in response to your issue on Jan. 4,2026.
To allow our team to review your situation and address your concerns appropriately, may we kindly ask that you email the following information to [email protected]:
- Your full name:
- Your email address:
- Details of your concerns:
Once received, the appropriate team will review the information.
Thank you for reaching out and for sharing your experience.
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Thank you for reaching out. We did attempt to contact you in response to your issue on Jan. 2,2026.
We’re unable to fully understand the details of your concern based on the message received.
For immediate assistance, please contact PSI directly at 866-589-3088 or email [email protected], where their support team will be able to help you further with your practice exam concerns.
Thank you for your understanding.
The proctors were a bunch of Nazi Control Freaks.
Constantly interupting me to threaten me for moving my lips and mumbling.
Unbelievable.
I passed and still have not received an official notification?
Thank You
Thank you for bringing your concerns to our attention. We did attempt to contact you in response to your issue on Jan. 2,2026.
We understand that exam-day experiences can be stressful, and we appreciate you sharing your feedback regarding the proctoring process. Congratulations on passing your exam.
For us to further review your concerns and assist with your question about the official notification of your exam results, may we kindly request that you email the following information directly to [email protected]:
- Your full name
- Your exam confirmation number
- A brief description of your concern
Our support team will be able to investigate the matter and provide you with accurate information regarding your exam status and any follow-up actions.
Thank you for your patience, and we look forward to assisting you further.
My last purchase, Oregon State Real Estate Exam Guide was not interactive and very slow to use.
Experience was seamless, had an incident earlier with a order package and really appreciate the way that rep handled the situation.
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I asked a male staff in the test room (white male) with glasses that I was not sure how to end the test. He answered me by saying "you people coming to do this test have no clue what you are doing". This is very disrespectful and I was shocked about his words. This is not how you treat customers in any shape or form.
Thank you for bringing this matter to our attention. We are very sorry to hear about your experience and understand how upsetting and disrespectful that interaction must have been.
To allow our team to properly review and investigate this incident, may we kindly ask that you email the following details to [email protected]:
- Your full name:
- Your exam confirmation number:
- Your email address:
- A detailed description of your concern, including the date, time, and test location (if available):
Once this information is received, the appropriate team will look into the matter and follow up accordingly.
Thank you for taking the time to report this, and we appreciate your cooperation.
Great, quick and simple. I fortunately did not have to spend much time navigating through different sections to get the test material I needed to take my test.
I was looking for the national exam but the description doesn't show the WA state. Am I missing something here? I just could find the national one that related to the WA.
Pretty straight forward. Felt kind of bad I couldn't supply personal it document #'s. I hope your able to find the certification
Muy buena esperiencis rápida y fácil me gustó mucho y voy con actitud
The service has been good so far. I'm trusting the practice will have me prepared to pass my MI insurance license exam on the first try.
Proctor was walking around and standing behind me while testing. This is distracting and cause more stress. They got to a point where they were wiping the keyboards. This was pointless and uncalled for. I will no longer go back to this site. They have a camera I don't know why they feel the need to be cleaning and walking around the room to distract candidates.
Thank you for sharing your concerns regarding your testing experience. We understand how important it is to have a quiet and focused environment during an exam, and we’re sorry to hear that your experience was distracting and stressful.
To allow our team to properly review and address your concerns, may we kindly ask that you email the following information to [email protected]:
- Your full name:
- Your exam confirmation number:
- Details of your concern regarding the test center experience:
Once received, the appropriate team will review the matter.
Thank you for taking the time to bring this to our attention. We appreciate your feedback.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We're sorry to hear that you experienced difficulty navigating the website, and we understand how frustrating that can be. We did attempt to contact you in response to your issue on Jan. 7,2026.
To help us look into this further, may we kindly ask which specific website you are using?
Additionally, please email the following details to [email protected] so our team can review your concern properly:
- Your full name:
- Email address:
- A brief description of the concern you encountered:
Once received, our support team will be able to investigate and assist you accordingly.
Thank you for taking the time to let us know about your experience.