On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My order got cancelled, as I was not charged. During the order process. The next day someone Fromm PSIcalled and addressed the issue. I cancelled the order. All together. When was ready to take the exams, the reordering process was difficult. Had to call customer service who. Informed. Me that. Someone will. Call me back. Waited, no has called. Returned to website, and. Call customer service again.
The questions on the test exams do not show your knowledge of real estate brokerage, because they are worded in such a way, that there is no one correct answer. The questions are too short and do not include enough data to make an informed decision.
Thank you for reaching out. Regarding the test exam questions, we understand your frustration and we did attempt to contact you in response to your issue on Aug. 8,2024.
Please don't hesitate to reach out if you have further questions or need additional support. Please contact PSI directly at 866-589-3088 or via email at [email protected].
Thank you very much good luck to me free me free you free the world
I was having trouble preparing for the exam, so these materials were helpful.
Great! Very easy to use, and may actually reflect what is on the actual exam since you guys are the ones administering the test at your locations.
Hope this help really sure want to pass it and from what they told me this helps a lot from passed experience
This process was seamless. I only wish that PayPal was an option for payment.
Difficult to navigate, and launch webinar. I have missed my test twice due to the launch saying I was able to log in and then the test not populating. Ridiculous
Thank you for bringing this to our attention. We apologize for any inconvenience you've encountered.
To better assist you, please email your full name, exam confirmation number, and a detailed description of your concern to [email protected].
We are committed to resolving this issue and appreciate your cooperation.
The test at the exam has no correlation to the course material.
Thank you for reaching out and we did attempt to contact you in response to your issue on Aug. 7,2024.
Regarding your concern, we understand that you found the test at the exam had no correlation to the course material.
For further assistance, please contact 866-589-3088 or email [email protected].
I could not find the product that I was looking for. I had another agent searching as well and finally between the two of us we were able to find this. I asked to have my password sent to my email and that never arrived, I had to set up a new account.
Thank you for reaching out and we did attempt to contact you in response to your issue on Aug. 7,2024.
We understand that you had difficulty finding the product you were looking for. We apologize for any inconvenience this may have caused. Please reach out to the support team for further assistance with your account.
For further assistance, please contact 866-589-3088 or email [email protected].
I have no experience yet this is first time im buying from this place
Locating exams is like a maze, I still have not found it, which is causing me to call your office during business hours
Thank you for your message and we did attempt to contact you in response to your issue on Aug. 6,2024.
We understand that locating the exams can be challenging, and we apologize for any inconvenience this has caused. The support team will be able to guide you through the process and ensure you can find the exams you need without further difficulty. For assistance, please contact [email protected].
Thank you for your patience and understanding.
Been easy to use and the customer service is supportive. Thank you
I do not understand why I need to pay for practice exams...
Thank you for reaching out and we did attempt to contact you in response to your issue on Aug. 6,2024.
Regarding the practice exams, please note that these are typically offered as an additional resource to help you prepare effectively. They often come with a cost to cover the development and maintenance of the materials. If you have further questions or need additional information, the support team at the provided contact details will be happy to help.
For assistance with your inquiry, please contact 866-589-3088 or email [email protected].
Easy to used and access, but a little confusing because it takes you to PSI's website and makes you think you're not ordering from the NBRC.
Easy access and user friendly! The material was easy to find and not confusing at all!
The web site was easy to use. Experience was good. It would be nice to be able to talk the test more than once
I accidentally entered my password incorrectly twice because there isn't an option to view your password and it makes me reset my password. You send me a link to my email with instructions to press the link, which I do. I then come to a screen that says the link was invalid and to request a password reset again, so I do so. You send me the same email and I press the same link and the same page loads with the same message. I run around this circle 5 times and then try something different. On the same page that i get the message stating that the link was invalid it also asks me to enter a new password and then confirm (again you cannot opt to see what you have typed). After doing that it asks me for my email. After filling out all the information, it as me to reset my password so I press the button and poof you send me the same email with the same darn link that when pressed I come to the same page with the same warning that the link is invalid.
Thank you for bringing this issue to our attention. We apologize for the inconvenience you have experienced with the password reset process and we did attempt to contact you in response to your issue on Aug. 5,2024.
For immediate assistance, please contact our support team at 866-589-3088 or email [email protected]. They will be able to help you resolve this issue promptly.
Your feedback is important to us, and we are committed to improving our system based on your experience.
Thank you for your patience and understanding.
Easy to use online system. Trying to find out if I can use a PSI Testing center in the state of Maryland or do I have to be in SC to do testing.
The study guide has been great! I enjoyed being able to study possible questions vs something I wouldn't see.
At first I had difficulties just trying to access the site to practice the test. Waited a day to re-try and it function correction. The questions from this site were way too Psychology oriented for me and I did not do well with these questions. The book questions were more straight to the point.
Thank you for reaching out and sharing your feedback. We did attempt to contact you in response to your issue on Aug. 5,2024.
For assistance with the issues you've experienced on the practice test site, please contact [email protected]. They will be able to provide you with the necessary support.
We appreciate your patience and understanding.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your experience. We're sorry to hear about the difficulties you’ve encountered with the ordering and reordering process. We understand how frustrating this must be. We did attempt to contact you in response to your issue on Aug. 8,2024.
For further assistance, please contact PSI directly at 866-589-3088 or via email at [email protected]. They should be able to help resolve the issue.
We apologize for the inconvenience and appreciate your patience as we work to improve the process.