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PSI Exams

4.1

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Great site with everything you need to get up to speed with testing

Date of experience: October 8, 2024
Pennsylvania
1 review
0 helpful votes
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Their app
October 18, 2024

Their app. Was easy to navigate, and the analysis of each topics and the questions, and repetition of those questions, and answers at initial stages makes all my reading stays in my upstairs.

Date of experience: October 8, 2024
Georgia
1 review
0 helpful votes
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Easy to access and to use, very self-explanatory interface.

Date of experience: October 8, 2024
Illinois
1 review
0 helpful votes
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Love being able to purchase directly to get full length practice tests

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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R aser más tés cada sierto tiempo la tradición no es buena OVAF

Date of experience: October 8, 2024
Texas
1 review
0 helpful votes
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Very good experience and very efficient ………no problems, thank you

Date of experience: October 7, 2024
Tennessee
1 review
0 helpful votes
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I have ti take a TN, EC exam but y'all don't offer a TN, EC pretest package. So I'm hoping that the master electrical pretest will work. Especially since TN doesn't even offer a Master electrical license.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2024
Samantha P. PSI Exams Rep
over a year old

Thank you for reaching out and we did attempt to contact you in response to your issue on Oct. 12,2024.

For assistance with your exam or pretest options, please contact our support team at 866-589-3088 or via email at [email protected].

If you have any further questions or need additional support, don't hesitate to reach out.

Georgia
1 review
0 helpful votes
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Great
October 17, 2024

It's great experience and easy to use. Never really had problems with any of the courses.

Date of experience: October 7, 2024
Texas
1 review
0 helpful votes
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Practice written exam
October 17, 2024

Information was fairly thorough, easily understandable, but the questions were not broad ranging enough.

Date of experience: October 7, 2024
Michigan
1 review
0 helpful votes
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Mr. Martin was very knowledgeable and extremely patient with my many questions.

Date of experience: October 7, 2024
Virginia
2 reviews
0 helpful votes
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Had a good experience, liked the information to complete the task

Date of experience: October 7, 2024
Pennsylvania
1 review
0 helpful votes
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Was easy to get started and very helpful I ordered two different kits

Date of experience: October 7, 2024
New Mexico
1 review
0 helpful votes
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Your tests are nothing like the questions in the prep. It's extremely frustrating to keep paying for tests, and never feeling prepared. There is NO online resource that has questions even close to the actual exam. I hate not knowing why I didn't get a question right.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2024
Samantha P. PSI Exams Rep
over a year old

Thank you for sharing your experience and we did attempt to contact you in response to your issue on Oct. 11,2024.

We understand how frustrating it can be to feel unprepared despite your efforts. For assistance and to address your concerns, please contact [email protected]. They will be able to offer further guidance.

We truly appreciate your feedback and are sorry for the inconvenience you've experienced. Your input helps us improve.

Ohio
1 review
0 helpful votes
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Journeyman Exam prep
October 17, 2024

It's only tells you wrong or right. There's no code reference. It would be great if it gives you step by step the solutions, where you get your answers.
Thank you.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2024
Samantha P. PSI Exams Rep
over a year old

Thank you for your feedback and we did attempt to contact you in response to your issue on Oct. 11,2024.

We understand how valuable detailed explanations can be. For further assistance or to provide more specific feedback, please contact [email protected]. They will be able to help you with your concerns.

We appreciate your input and thank you for sharing your experience with us.

California
1 review
0 helpful votes
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Way easier to purchase practice tests from the PSI Store rather than on the PSi exam website. Purchased a practice exam along with my exam booking. Practice exam disappeared. Couldn't be found.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2024
Samantha P. PSI Exams Rep
over a year old

Thank you for bringing this to our attention and we did attempt to contact you in response to your issue on Oct. 11,2024.

For assistance with retrieving your practice exam, please contact [email protected]. They will be able to help resolve the issue.

We apologize for any inconvenience this has caused and appreciate your understanding.

Washington
1 review
0 helpful votes
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Seems very well designed
October 16, 2024

Seems very well designed. I can't really do a quick review if I'm required 50 characters. So now I have over 50. Good day.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2024
Samantha P. PSI Exams Rep
over a year old

Thank you for your feedback and we did attempt to contact you in response to your issue on Oct. 11,2024.

For assistance with the issue you're encountering, please contact [email protected], and they will be happy to help you further.

We appreciate your understanding and patience. Have a great day!

New York
0 reviews
0 helpful votes
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I'm preparing for an upcoming exam, and this is the best platform.

Date of experience: October 6, 2024
Georgia
3 reviews
21 helpful votes
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I have yet to complete my purchase
October 16, 2024

I have yet to complete my purchase. I can only know my experience after that.

Date of experience: October 5, 2024
California
0 reviews
0 helpful votes
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I fill like there should be a more reasonable study guide and practice test option.

Date of experience: October 5, 2024
Texas
0 reviews
0 helpful votes
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Customer service was awesome, thank you helping me pick the right practice test.

Date of experience: October 5, 2024