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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The credit card information did not allow me to put in my info until the fifth time I refreshed my screen.
Gives you a feel for how the test looks and operates, that way when I take the test I'm not intimidated because I've seen it before. I also love how after it shows you all the questions you got right and wrong and explanations for them.
I have discovered a lot of the questions do not make sense and the hints and explanations dont make it that easy to understand as well, some of the explanations are literally like "well this section says this" but it doesnt actually quote what is in the section or explain how to interpret it it more or less just tells you what the correct answer is and youre expected to just get it with no explanation. It would help a lot more if it took an actual quote from the code book and showed you HOW to interpret it correctly. Also some of the questions asking for measurements dont even ask you or tell you what unit of measurement to use i think that is an obvious and embarrassing misstep to skip on something that REQUIRES MEASUREMENTS FOR CODE
Thank you for your valuable feedback. We’re sorry to hear that you've encountered difficulties with the NEC references and the explanations provided for some of the questions. We understand how important clear, accurate, and easily understandable explanations are, especially when interpreting complex code materials and we did attempt to contact you in response to your issue on Nov. 17,2024.
Regarding the issues you mentioned with the questions and their explanations, we will certainly forward this to our team for review and improvement.
In the meantime, for further assistance or to address any specific concerns with your practice materials, please get in touch with our support team at 866-589-3088 or via email at [email protected]. They can provide more targeted help with your concerns.
We also appreciate your suggestion about providing direct quotes from the code book and clearer instructions for measurements. Your input is invaluable as we work to enhance the learning experience.
Thank you for sharing your thoughts, and please don't hesitate to reach out if you need further assistance.
The proctors were VERY nice and helpful. 10/10 recommend this testing center.
I have tested at a PSI center more than a couple times and i have had mostly good experiences, there have been times where staff is very distracting with coming in every 3-5 minutes to check on everyone and i understand it is necessary to make sure nobody is cheating but the constant door slam is distracting. I would prefer staff just stay in the room, but aside from that i have had great experiences with scheduling an exam, checking in and getting results.
I signed up through nbrc or was at least directed. To your site through them. One would think that it would be easy to find respiratory stuff through that link. But then several different test came up. Not user friendly. Please dont contact me though thank you.
Thank you for sharing your feedback. We understand that navigating the resources can sometimes be frustrating, and we're sorry to hear that you had difficulty finding the correct respiratory materials through the link. We did attempt to contact you in response to your issue on Nov. 16,2024.
If you need assistance with your Clinical Simulation SAE (Form 2020 A) practice test the NBRC self-assessment exam (SAE), please feel free to contact them directly at (913) 895-4828. They will be able to guide you more effectively.
We appreciate your input and will consider it as we continue to improve the user experience.
Facil de agarrar el examen y todo fue bien sencillo, gracias
I took the state exam for property and casualty insurance producer.
The process is clearly explained on the website and in the information available, I just followed the steps, scheduled my appointment, bought a package of exams to practice 1 week before and that helped me a lot to know what I would find on the day of the exam. It is definitely a tool that helped me understand the whole process and served as a guide to do it myself easily and quickly.
I am studying for exam and have taken these exams for previous credentials and used the test results as a study guide
Service was great! The lady on the phone is knowledgeable, she understands the system.
Always having problem with PSI scheduling exam, staffs do not give accurate information, lied about calling back multiple times and no one will ever call you back
Thank you for reaching out and sharing your concerns with us. We're very sorry to hear about the ongoing difficulties you’ve experienced with PSI’s scheduling process and customer service. We understand how frustrating this can be, and we truly appreciate your patience. We did attempt to contact you in response to your issue on Nov. 14,2024.
To help us resolve the issue, could you please provide us with your full name, exam confirmation number, and the specific details of your concern? You can send this information directly to [email protected], and we will investigate the matter and work towards a resolution.
We apologize for the inconvenience you've faced, and we’ll do our best to assist you promptly.
I received two separate emails stating that if I needed to reschedule my exam, I had to do so within 24 hours of my original exam date. Upon calling and trying to reschedule my exam date within that 24 hours, I was told that actually, it was 48 hours, and I was too late. This is unacceptable. For official information going out to test takers to be incorrect is abhorrent. When people have family emergencies with notice a full 24 hours before the exam and need to reschedule within that very manageable timeframe, just to be told they cannot, due to misinformation being given by PSI testing services, and are forced to keep or miss their exam date, that is poor administration. Not the fault of nor should it be the problem for the test takers to figure out on their own. Do better. I doubt I'm the only person you have done wrong by.
Thank you for sharing your feedback with us. We’re sorry to hear about your negative experience with PSI’s website and customer service. We did attempt to contact you in response to your issue on Nov. 14,2024.
Could you please provide us with the link to their website you were referencing? Additionally, to better assist you, kindly send the details of your concerns via email to [email protected]. We’ll be happy to look into it and help resolve the matter.
We appreciate your patience and look forward to assisting you further.
So far, so good. Locating and purchasing the test prep has been easy.
PSI website was barely functional. Their customer service via email was awful (provided no information) and instructed me to call yet they were not very helpful as well.
Thank you for sharing your feedback with us. We’re sorry to hear about your negative experience with PSI’s website and customer service. We did attempt to contact you in response to your issue on November 14,2024.
Could you please provide us with the link to their website you were referencing? Additionally, to better assist you, kindly send the details of your concerns via email to [email protected]. We’ll be happy to look into it and help resolve the matter.
We appreciate your patience and look forward to assisting you further.
Quick and easy! Found the book I've been searching for right away!
Quick and easy to find what I needed. Fast checkout, definitely recommend.
First choices were for 80 questions, then more questions and this one finally appeared. Might be better to categorize all products within each category or trade. Eg, Under construction, list all available packages instead of having users scroll through pages and pages of web pages.
Very Professional service and I always receive feedback from inquiries very quickly. Thank you!
Great as Always I love getting ready in advance for a test. So excited this retake test
Great, it was speedy and quick which made it easy to buy and successfully order my item.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your experience. We're sorry to hear that you had difficulty entering your credit card information. We understand how frustrating that can be. We did attempt to contact you in response to your issue on Nov. 17,2024.
For assistance with this issue or any further concerns, please get in touch with our support team at 866-589-3088 or email [email protected]. They will be able to help resolve any technical difficulties you encounter.
We appreciate your patience.