ProKennelReviews 41

Do not purchase anything from this company! My Paypal account was charged before my order was even processed. I called Paypal to cancel my transaction and they decided to open up a dispute on her immediately. A few minutes later I was called by the owner of this website. She didn't even introduce herself, she started yelling over the phone "WHAT IS GOING ON!" the conversation was unprofessional and she was escalating and aggressive. I then told her I wanted a refund without any further discussion and she hung up the phone on me. (rather slammed the phone down.)

Another bad review to add to the pile. I ordered my dogs antibiotic March 17th, my account was charged the next day. 10 days later no meds received. I called Pro Kennel, spoke with Allison who sounded very busy and frustrated. She said she was the owner and would call the pharmacy. She would then email me a tracking number. I didn't receive the email. I am a patient person but really, 10 days and the process hadn't even started, thats too long. I ordered from another company. I then called my bank to have them dispute the charge. It was only then Allison got on the line and sent a tracking number. It looks like the package is ready to go but hasn't gone anywhere yet. I am going to keep my order in with the other company and see which one gets here first. This medication is over 200.00 a bottle. No more ProKenel for me. It's not worth the trouble.

Ordered Medication for my dog. My credit card was charged immediately. Was told they would ship as soon as my Vet faxed prescription. Called the following week to find out if shipped as I received no shipping information. Got no answer, left message, no call back. Called again and was told they just got the approval from vet (not true they got the same day faxed) and would ship the following working day which was Monday.
Emailed Monday and was told again, they JUST received approval. I asked for the order to be cancelled if they had not shipped. No response. Emailed Tuesday and asked if they shipped. No response. Emailed Wednesday and told them AGAIN to cancel the order if not shipped.
4 hours later I received a shipping notice it was sent USPS. Emailed and told them I had cancelled the order as I had to get medication elsewhere. Prokennel refuses to cancel order, and refuses to take their product back.
Called to protest my credit card charge with the bank. They called Prokennel. Allison owner of Prokennel is not a nice woman. She lied several more times, and is rude, she bashes veterinarians and blames everything on everyone but her own faultly business skills.
I have proof of emails, and phone calls. Allison states she will take me to court for fraud if I return her product.
DON'T DO BUISNESS WITH PROKENNEL!

I ordered my cat's prescription on 9/4/11. Since I had ordered before, the Rx was on-file and per their website, I did not have to contact my vet or send in my Rx again.

Two weeks later I follow up with an email asking what the status is. Allison Allen (owner and support contect, so probably only employee?) emailed back that I should have received a form for follow-up information which a) I did not and b) I should not have to fill out as I ordered before.

Now it's almost 4 weeks later, and further emails to them have gotten no response.

Of course my paypal payment has been with them for 4 weeks now.

Poor poor poor service. I will also file a complaint with the BBB, this is no way to run a pharmacy.

Horrible customer service. I ordered a product, my credit card had been charged before the order was even finished processing. They claimed that they couldn't in touch with the vet, emailed asking for the vet's fax number, which I would assume they would be able to get since they are a company that deals with vets! I emailed asking for the status and never received a response so I finally called and representative was extremely unprofessional. Told me they don't make a lot of profit and had spent a lot of time trying to contact the vet and and and. NOT my problem.

I normally do not do this however Pro Kennel has very poor service. I ordered the first time back in July and I gave them a break because it was my first order and my vet had to approve. I know my vet very well and he approved the script on a Monday and on Wednesday Pro kennel said they just got approval that day. Hmmm. Ok. So I ordered a refill last Monday 9.19 and it is almost 9.26 and my order has not even shipped yet. How can you have a business in 2011 and have such poor service. Too bad.

Owner or rep called our clinic. She was very cryptic about who she was & demanded we authorize a prescription since we "screwed up the first time." Apparently we gave our client a written prescription for Heartgard instead of the Interceptor he requested. My receptionist tried desperately to understand the situation and explained we had no notes & would need to contact the client, but then handed the call over to me, a supervisor. I again told this prokennel rep that I would have to get permission from the client before authorizing or even discussing the pet's medication (we respect our client's privacy). I went so far as to admit that just because we had no notes, didn't necassarily mean the client didn't request the medication- I just had to make sure. This woman was in such a hurry to have it done immediately- it made me highly suspect. When I wouldn't give in, she kept saying, "So, I'm going to call this person and tell them you refused to correct the situation." I finally just hung up on the woman & called our client. The client confirmed their wishes for Interceptor through this company & I called in the RX (to the same woman) within 3 minutes of talking to prokennel. Had I seen all the horrible reviews, I would have given our client a heads up. Now that I know, our clinic will be aware for our clients. Note to Prokennel: poor service loses business. You can't be rude to anyone if you value your rep.

DON'T BUY FROM THIS COMPANY! I wish I had seen the other reviews before ordering medicine for my cat. I orderd and paid for the product in early May. By the end of May I still had not received the medicine. I emailed to find out when it shipped and was told they would look into it. Two days goes by with no response. I email again saying to cancel my order. They respond that the medicine has shipped. Two more days go by and I email again requesting tracking info. My cat needs his meds and he's almost out. A week goes by and still no delivery. Finally I receive the product and the postage stamp shows that the product mailed two days before, not when they stated that it mailed. I would never use this site again and hope no one else get reamed like I did. I had to buy extra medicine from my vet at their outrageous costs in order to get by until my shipment arrived.

Placed my order over a month ago. I received half of my order a couple weeks ago and called multiple times, left messages, emailed with no response to resolve my issue. Finally got someone on the phone and she said, "I'll have to call you back to find out what's wrong." She emailed and said she would be shipping the remaining part of my order and providing me with a tracking number that evening. It has been 11 days since then, still haven't received my order and still no tracking number. Do not even think about using them for your order, especially if you have a pet who relies on their medication.

Wow. I ordered on September 3. Today is the 16th, and I still do not have the meds which my dog REALLY needs. I emailed twice and got no response. I called them 2 days ago and they didn't even know they had messed up my order (it was lost?). They waited 4 days to fax my vet to confirm the prescription. When I called to find out the status of the order, the proprietor told me it wasn't her fault that I hadn't gotten the meds, it was the Pharmacys. She then got very upset that I wanted to know if and when I would get my delivery, in spite of her telling me repeatedly it was in the mail (I called a few days in a row for an update, as she failed each day to send me any tracking information- which she promised each day), and refused to take any responsibility for the delayed Rx, for their lack of communication, or for the confusion. DO NOT ORDER FROM THIS BUSINESS. I wish I had looked up reviews before hand. Horrible customer service, no dedication to honoring commitment to be timely.

I ordered pet meds from them, after giving them my pet and vet info with the order I rec'd an email requesting the information AGAIN. After emailing them the requested information a second time I then rec'd a phone call wanting to know my pet's name. Four days after that phone call I had to call them back to see if the medication had been sent. She said they were waiting on infomration from vet and she would call me back within the hour. I told her if the meds had not been shipped to issue a credit through PayPal. Needless to say I did not get a phone call, however, I did recv a refund through paypal