ProjectorQuestReviews 150

My Sony tv had a message on the screen to replace the bulb for almost a year. My tv was not as bright as I thought it should be so I finally ordered a replacement lamp just to have on hand for when the lamp actually burned out. So it is my fault that I didn't replace my lamp for almost another full year so I guess the warranty no longer applied anyway. I replaced my lamp on March 26,2015 even though my old lamp still was working (just not so bright). I am so relieved that I kept the old lamp because it is now June 13,2015 (less than 3 months later) and I went to turn on the tv only to find out that the bulb was completely burned out! Wow - I spent $98.23 on nothing! I won't even attempt to get any warranty since the original order date was April of 2014 so I already know what I am up against. The product was a piece of crap! Luckily my original is working yet so I am not without a tv YET. Beware of cheap products!

Not very happy, I ordered a lamp module and ordered the more expensive OEM instead of a generic. I received a generic lamp with an invoice for the price of the generic. I was charged for the OEM and when I called and asked for refund for the difference I was told no can do. I must return the generic (which I already have installed in the TV) and they will ship the OEM. Seriously you can't just run a credit to my credit card for the $40.00?

I cannot comment on any of the other people's experiences, but I have been doing business with Projectorquest for some time now and for the most part I have had good experiences with them. I pretty much knew ahead of time what I was buying when they are listed as "compatable" and "OEM". Anytime things are massed produced, there are going to be"lemons", that's just the way it is. My last experience was a very good example of just that. It appears I may have gotten 2 of them, but in the end they refunded my costs. To me that is good business.

I paid extra $$'s for what was advertised to be an "OEM" Epson lamp. It even listed the manufactures OEM part# and fully described the product to be a OEM assembled complete lamp. When I confronted the manager, he described the product to be an lamp made from "original bulb", but "aftermarket assembly housing". This is commonly referred to as a "hybrid" among the industry and is discounted as such. In fact all other products as such (hybrid) are sold for a significantly lower price.

I had a bulb go out last week and purchased a replacement bulb from ProjectorQuest.com. I paid an additional $52.00 because I called there sales staff and they told me that they Guaranteed that it would go out the next day. I still do not have it 9 days later. I called and spoke with their customer service and they tried to blame it on UPS at first. I pointed out that the Packing Slip was dated 4 days later. They finally admitted that they made a mistake. I asked that they refund the difference in price ($52) for their mistake. They offered $10. I felt like they were paying me to go away. This company is about the quick buck. Do not believe what they tell you because they do not have integrity. This is the first time I have ever posted a complaint about a website/retailer, but they did not want to resolve the issue in a win/win way. Do not buy from them. You will regret it.