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Prodigy Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the educational value and engaging gameplay of its product, particularly for younger users. However, a significant number of reviews highlight frustrations over the increasing emphasis on paid memberships, which many feel restricts access to essential features and content. Concerns about graphics and gameplay changes, along with difficulties in obtaining refunds and poor customer service experiences, have further tarnished the company's reputation. Overall, while the product has potential, the current customer service approach and pricing strategy are major points of contention, leading to dissatisfaction among users.

This summary is generated by AI, based on text from customer reviews

service
29
value
31
shipping
18
returns
22
quality
31

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Missouri
1 review
3 helpful votes
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I was so exited to play prodigy today, but one thing that they changed was unforgivable they changed the look and the battle. I would give 0 stars if possible this game is so boring now. Don't bother playing the game at all anymore.

Date of experience: April 20, 2023
Georgia
2 reviews
12 helpful votes
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Beware of using their paid services, their customer service is by far the worst i have seen. Only 3 hours a day!

Date of experience: April 14, 2023
Hawaii
1 review
5 helpful votes
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I hate the game
April 11, 2023

I give this game a 1 star because it deleted all my equipment that I have been saving up for 3 years

Date of experience: April 11, 2023
Australia
1 review
5 helpful votes
Follow ME M.
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This website is so bad, it used to be so good and I used to have so much fun playing it.
First of all, after the updates to the characters and battles, everything has just gone downhill. The characters look so stupid and babyish now, and in the battles you can miss without answering a question wrong. Also,
Next, EVERY SINGLE GODDAMN THING about Prodigy is now centred around Memberships.
1. Special clothes/wands - I try to get these and it gives me an ad saying "Members get cool stuff!"
2. Pets and epics - I am not allowed to evolve or rescue pets. When I first started the game, I got lots of crappy earth pets and if I had known that there was a limit... also it isn't fair that the members get all of the cool epics and the non-members can't
3. Chests - I know that anyone can get chests, but even then, I get member-only things inside them. It comes up with a message saying "You got a new outfit! Would you like to try it on?" And then I get an ad when I click yes (who would have thought?)
4. Members also get more "stars". Pretty much every member I've seen has been on level 100 when I've been playing for 3 years and am only on level 85! Members get to go around wearing the special member badges in front of the kids whose parents genuinely can't or have better things to spend their money on then Prodigy.
5. And the list goes on and on and on - don't even get me started on potions, the Dark Tower, and houses
Also, I can't go five seconds without getting more ads.
Thirdly, I'm in grade 7 and my brother (who also does Prodigy) is in grade 4. Both of us are getting YEAR 1 AND 2 WORK. It is so easy and I keep getting the same questions OVER AND OVER. Prodigy seems to put more work into promotion of membership than it does actual maths. It's more like a movie than a maths program.
Overall, would not recommend Prodigy unless you want to be bored to death and would sue it if I could.

Date of experience: March 28, 2023
North Carolina
3 reviews
13 helpful votes
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Prodigy is OKAY?
March 7, 2023

Prodigy is very like d&d which I like but its math which is to much like I-READY BOO. I do not like that you only upgrade your pets if your a member which SUX for me and the rest of us!

Date of experience: March 6, 2023
Utah
1 review
2 helpful votes
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NOOOOOOOOOOO
March 2, 2023

Prodigy is not the same! Bring the old owner back! I created a new account and it completely changed! Don't mean to be rude, but I don't like it at all. For every pet you find, you now have to be a member to catch them. And the characters and battles are weird, too.
BRING IT BACK TO ORIGINAL, please!

Date of experience: March 2, 2023
Ohio
1 review
5 helpful votes
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Prodigy USED to be fun. Honestly, now all there is is just membership ads at every corner. Then, IF you buy it, it asks you to buy Level Up or Ultimate. Then vs now, Then is an obvious win.

Date of experience: February 15, 2023
Australia
4 reviews
2 helpful votes
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Dead game
February 13, 2023

They dont even update anymore, they just change the graphics into even more crappy ones. Plus, it is very bring because the Prodigy team don't bother to finish the game. I have heard of no one that finished the game caus u can't!

Date of experience: February 12, 2023
New Jersey
4 reviews
25 helpful votes
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Good but also bad
February 2, 2023

Prodigy is good but ITS ALL FORCING ME TO BUY MEMBERSHIP, CLOTHES ARE MEMBERSHIP POTIONS ARE MEMBER SHIP SPINNING THE WHEEL MORE IS MEMBERSHIP, EVERYWHERE. IS. MEMBERSHIP. IN FACT, WHEN I BUY MEMBERSHIP, YOU CAN'T EVEN REFUND IT!

Date of experience: February 1, 2023
Australia
1 review
1 helpful vote
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This game sucks
February 1, 2023

This is so bad that it should burn in the burning fires of hell along with all the people that enjoy this trash game.

Date of experience: January 31, 2023
Canada
1 review
14 helpful votes
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The old avatars in prodigy looked so much better than the new ones. It might just be my opinion, but I have also seen other online posts about how others prefer the old skins too. The old looks gave me so much nostalgia, but now? It just looks weird. Please change the skins/avatars back!

Date of experience: January 5, 2023
Texas
1 review
8 helpful votes
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I was signed up for automatic yearly renewal of 161 dollars. My kids have not played the game for ever and when I asked for refund they just keep finding excuses. Their phone doesn't work, email comes back with shady answers and when I disputed credit card prodigy refused card company to give back the money. But they do tell me to get it from my credit card. Must be a business run from somewhere in Asia.

Date of experience: December 1, 2022
North Carolina
1 review
4 helpful votes
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Not that great.
November 30, 2022

Everyone looooooooves this game in my class, but I just don't get the hype. It's annoying that there's barely any math on there, and it's not even that good, like im in the gifted program in sixth grade and im getting 3rd grade math. Also there was once a very very simple multiplication question that my 6 year old sister could answer, and the prodigy people put the correct answer to the problem as incorrect? Appparently 9x3 does NOT equal 27, it equals 24?! I tried to email them about it, but since im not an adult, they just blocked me and said, and I quote, "Oops! We're sorry! No one's perfect, but we try! Please refrain from contacting us in the future- or purchase a membership for more glitch-free learning and cool stuff, plus" etc.So annoying how they work that into everything. Also the membership ads...UGH THEY ARE SO ANNOYING. I literally cant go more than 5 minutes without and ad for membership. I cant afford the membership and it was really annoying when they made so many areas and quests only for members. Like, i cant:
1. Buy clothes or pretty much any furniture or pets anywhere
2. Climb the dark tower
3. Get a house that isnt a literal shoebox
4. Use hairstyles, stores, buddies, and potions
5. Don't even get me STARTED on the cloud mounts and wands
The epics section really deserves it's own review.
It's so, so annoying that my wizard watch is covered wiht "this epic is coming" or "hunt for x now!"
I cant do anything epic related, and yet my friends who can afford memberships have all the epics and cool stuff.
All in all, i reallly dont like this game. Its a waste of time, you dont learn anything, and they are very aggressive with ads and expensive.

Date of experience: November 29, 2022
Canada
1 review
3 helpful votes
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IT SUCKS
November 15, 2022

IT PUTS ITS STUPID FRICKING MEMBERSHIP ABOVE EVERYTHING and it doesnt even teach you stupid math. SO STUPID! Characters are CRINGE!

Date of experience: November 15, 2022
Illinois
3 reviews
14 helpful votes
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If you want to keep a kid busy without guilt at home prodigy is a good option. It has lots of k-8 content, help videos, examples, and you can use hints without it marking the question wrong. You can learn either math or newly added English. Math is an open world with many places to explore, many monsters to fight, and a great storyline, a levels system, cosmetics and pets, customizable houses, many wands and gear to buy using different kinds of currencies. Overall the math subject is very well made and can help a kid learn without even realizing it. You can also unleash your creativity with an expansive world and you can even build and upgrade your own city. The only reason I didn't give it 5 stars is that the premium users have too many advantages over free players.

Date of experience: November 13, 2022
Michigan
1 review
5 helpful votes
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Horrible
November 4, 2022

This website is absolute trash you cant go five seconds without being offered a membership. I was going to rescue a infernewt but because it was fully evolved i couldnt catch it this absolute crap.

Date of experience: November 4, 2022
Colorado
3 reviews
8 helpful votes
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BEWARE! Don't subscribe
October 28, 2022

They will autocharge you without ANY notice and don't do any refunds. A complete scam! Even when you try to cancel on the same day you're charged. STAY AWAY

Date of experience: October 28, 2022
Michigan
1 review
1 helpful vote
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I like Prodigy but there is a problem with it. Every time I try to do the Floatling Fling on the website, it keeps saying that I "Didn't put it in the right spot" when I put it CLEAR IN THE CENTER. This is aggravating as this is one of my assignments to do to get started. 3 stars down.

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Date of experience: October 28, 2022
Missouri
1 review
3 helpful votes
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Do not give this company of your credit card information. They are complete fraud. They will keep charging you $75 and wont stop. They do not credit you back and say it's in their rules to keep charging. Stay away from this joke of a company!

Date of experience: October 20, 2022
Michigan
1 review
5 helpful votes
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THIS SUCKS
October 8, 2022

This is such a scam don't buy member it's like 40 bucks! And you can't like do ANYTHING without member. Download at your own risk and btw if you have a child DO NOT give them prodigy this is rly bad don't download. And this is just my thoughs on this app no offence to this company. And i play at school when i have no other choise THE SCHOOL MODE I DON'T EVEN WANNA TALK ABOUT!

Date of experience: October 8, 2022