Private Internet AccessReviews 4

They charged me a second time on the 28th day of service. When I asked to cancel on the 29th day, they said only the last payment can be refunded. See screenshot of my dialogue with the representative. Proof of purchase has also been attached visible by sitejabber staff only. Stay away!

First and foremost, if you value privacy and need security, PIA may not be your best choice. PIA is based in the USA and at any time, the government can invoke the patriot act and monitor what you do. And, yes the NSA has ways of tracking you and what you do. Not directly, but indirectly. Once upon a time, PIA did keep logs for "product improvement," but has since stopped... or so they say.

Personally, I like PIA for the service. The connections are fast, the customer service is average, the security is somewhat questionable, and the pricing is more than reasonable. I always worry about companies that offer rock bottom prices to attract business. A company's reputation should be the main factor in attracting business. For the average person that just likes to keep their lives a bit more private, PIA fits the bill for the most part.
Two minor annoyances... Until recently, the iPhone app was useless. It would always error out and say the internet was unreachable. I'm told this changed, but I wouldn't know at this point. Second... there are far too many sites that block PIA's IP addresses. You'll know because you'll get a 5004 or "403 Forbidden" error on your screen stating that the site has blocked your IP address. Also, Netflix, Amazon prime video, iPlayer are all blocked. I have not found a location that would allow you to access these sites and watch videos.

I have used PIA for years now and they have been constantly making improvements and investing in the software/hardware to improve their service. It has always been a great privacy centered company, but now their software is getting much better. I have been please with them for a while and haven't even bothered checking out other recently. Why fix what isn't broken.

Their prices are extremely reasonable for the service your getting and their customer support has always been top notch and personalized. They even have MFA to protect your PIA account!

Overall their server speeds might not be the fastest but their are plenty of options and they are now including proxy service with it.