On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PrinterPix Reviews Summary
PrinterPix has a rating of 2.7 stars from 4,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PrinterPix most frequently mention customer service, live chat and business days. PrinterPix ranks 4th among Photo Printing sites.
Instant Feedback
We monitor reviews for authenticity
Patricia was very helpful! Very fast and professional! I needed an update on my order and she was able to send me tracking info!
Very satisfied with the customer support from Nancy. She was very helpful and easy to talk to. She was able to help me with all my concerns with my last order very efficiently. Kudos to Nancy!
J'ai été prise en charge par Patricia sur un problème de coupon. Cela a été réglé très rapidement. Très professionnelle. Très aimable. Je recommande
Do not by the PrinterPix Groupon for $5 printed throw, they charge $25 for shipping! Bad deal!
Great customer service from Patricia. Very helpful and informative! I am going through a difficult time and she made me feel reassured about my order.
I purchased two blankets with photos of my kids.
One blanket had 3 of the exact same photo on it!
Like... who would pay to have a duplicate photo, on a blanket 3xs. Downloading the photos on their layout platform, was a hassle on my end and i wound up having to do it a couple of times. Im guessing it's messed up on their end as well because the wrong layout was sent and printed.
And forget calling them to fix any problems because they don't use phones- WHEREVER this corporation is based!
I mean they can figure out how to transfer and stick pictures on blankets and coffee mugs and wooden puzzle pieces and metal objects. But no one at Printerpix can answer a cell phone!?
There is ABSOLUTELY NO CUSTOMER SERVICE! It is non existent.
So Don't bother with these guys.
Use a different service, there are better ones!
Nancy and Jessica helped me clear up a problem with our last order of Metal prints. They both did an excellent job.
Jessica was able to update several expired codes allowing me more time to create photo projects!
Nancy is really 5 stars. Thank to her! She found a solution and I recommand her for the serious of her job. Once more thank to her.
Jessica was amazing at addressing all of my questions and concerns. She's was professional and responded promptly. When she identified a lapse in communication she immediately remedied it and notified the proper channels to address it in the future. Thanks!
Prices are more than fair and Patricia was extremely helpful! The product may take a while but as long as you order ahead you'll be fine.
Wish I would of read reviews before ordering. They're definitely not going to get your item on time and they will definitely ruin your event if you planned on ordering for an occasion. Disappointing. And now I'm angry they are a scam DO NO TRUST THEM
I am a loyal PrinterPix customer and I have never had any problems, until this last order. I ordered a PrinterPix product through another website and that is what caused the problem! I contacted PrinterPix's customer service and was connected with Nancy. She was very understanding and was able to help me fix the problem and receive my order. I highly recommend PrinterPix!
I was ordering 4 sets of photos and I forgot which set I ordered so I chatted with Nancy who immediately sent me back a snapshot view of what I just ordered. Thanks Nancy!
Garry listened and came through. Great customer service! He was efficient and timely. Because of him I will continue to be a customer.
I used the chat system to fix an address issue. Patricia answered my questions quickly and worked patiently with me to make sure my address issue was resolved. Thank you!
Patricia was very friendly n helpful... thank u so much. Quickly solved my problem... thanks patricia
A massive shout out to Patricia, who after days of trying to redeem a living social and two wowchers codes that where wrong, she has gone out of her way to help me, star of the day for me massive thank you, an absolute brilliant member of staff
Customer Service was excellent
I had ordered a blanket to give to my boyfriend for his birthday. However, when it arrived it had some damages on the blanket and we were not satisfied with the product results. After chatting and emailing support numerous times and never getting a refund or even an answer back from support email. I gave it once last time and chatted someone named Patricia today. She was quick with my problem and solved it right away. She issued me a reprint and told me she will personally follow up as well. I felt like she was very professional and solved my issue right away, not like the others whom I have chatted with. I almost had doubt with this company but I hope my reprint will turn out good!
Patricia was excellent. She was very attentive, knowledgeable and quick. Problem resolved and fast. The email and the ability to use their forms, however, have something to be desired. Contacting customer support also was not easy and finally was able to via Chat. They also have a pay phone number unlike an 800# as the vast majority of businesses do. That's pretty petty on the company's part. We shall see how the metal print is when it arrives and will update review then. But again, the agent was excellent.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members