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PrimeXBT

4.6

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From the business

PrimeXBT Crypto Exchange: A Comprehensive Review

PrimeXBT is a leading cryptocurrency exchange that has gained significant popularity among traders worldwide. In this review, we will explore the key features, benefits, and drawbacks of using PrimeXBT for your cryptocurrency trading needs.

User Interface and Trading Experience:
PrimeXBT offers a user-friendly and intuitive trading platform that caters to both beginner and experienced traders. The platform provides a wide range of trading tools, including advanced charting features, order types, and risk management tools. The smooth and responsive interface ensures a seamless trading experience, allowing users to execute trades quickly and efficiently.

Asset Coverage:
One of the standout features of PrimeXBT is its extensive asset coverage. The platform supports a diverse selection of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and many more. Additionally, PrimeXBT offers leveraged trading,...


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PrimeXBT Reviews Summary

PrimeXBT has a rating of 4.6 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrimeXBT most frequently mention crypto futures, support team and taker fees. PrimeXBT ranks 6th among Investing sites.

service
86
value
75
quality
74
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Pakistan
1 review
1 helpful vote
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I even think that primexbt is just another cfd broker, until I see that they're even more effective for crypto futures trading and not bad at stacking bitcoin. The other thing was safety. Since they're not the most popular, no one really touches them. I've holding btc since 2024 with them and nothing happened yet and hopefully won't...

Date of experience: March 17, 2026
Sean G. PrimeXBT Rep
1 day ago

Hi Kamran Y.,

Thank you for taking the time to share your detailed thoughts and experience with PrimeXBT. We are delighted to hear that you recognize our core strength: bridging the gap between TradFi and the innovative world of cryptocurrency. While we offer robust tools and interfaces that seasoned CFD traders appreciate, we work hard to ensure a comfortable trading environment across all the asset classes we offer.

Regarding your point on safety, we take a fortress-like approach to protecting user funds, employing multi-layer cold storage, strict security protocols, and continuous monitoring. We are grateful that you have chosen us for your trading needs. We want to reassure you that we work tirelessly every day to ensure that trust remains well-placed.

Thank you for being an early supporter, and please do not hesitate to reach out to our 24/7 support team if you ever have any questions.

Kind regards,
The PrimeXBT Team

Pakistan
1 review
0 helpful votes
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Execution speed
March 27, 2026

As you know, when it comes to trading on crypto market, it's essential to have fast execution speed.
Liquidity usually dries up on weekends, so sometimes you deal with huge slippage. So far I've not dealt with slippage on PrimeXBT. Rely on:
-buy limit
-sell limit orders for better entry points.
Currently I think the crypto winter has ended and it's time for a new leg up on BTC.

Date of experience: March 17, 2026
Sean G. PrimeXBT Rep
1 day ago

Hello there Bilal R.,

Thank you for sharing your feedback and experience with our custom trading platform!

We are thrilled to know that the execution speed and order processing have been hitting the mark for you, especially in the fast-paced crypto market where every second counts. Our team continuously works to maintain stable infrastructure and strong liquidity so traders can manage their positions more efficiently, even during periods of increased market activity.

Thanks again for being a valued member of the PrimeXBT community! If you ever have any questions or suggestions, do not hesitate to reach out to our customer service team for quick assistance!

Kind regards,
The PrimeXBT Team

Argentina
1 review
0 helpful votes
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Payment methods
March 20, 2026

When I signed up, I struggled a bit trying to navigate through the web-based platform. Honestly, was confused by the difference between the PXtrader and PXtrader 2.0 versions. Anyway, I deposited money and over time I got used to it quickly.
There's a wide variety of payment methods available to choose from. I was especially surprised to see a bunch of cryptocurrencies for transferring, including memecoins and some outdated crypto tokens. I personally used UNISWAP, and the transaction proceeded very smoothly fr.

Date of experience: March 10, 2026
Sean G. PrimeXBT Rep
1 week ago

Hello Martin F.,

Thank you for sharing your trading experience with us!

We are thrilled to hear that once you got the hang of the platform, everything became a lot smoother! Our team of developers has worked hard to ensure that our trading platform is both intuitive and user-friendly, making it easy for traders of all experience levels to onboard and use it comfortably.

It is also fantastic to know that your deposit process went off without a hitch. We aim to offer a variety of payment options so that traders can pick the method that suits them best, without worrying about how long it will take. We are committed to processing payments as quickly as possible, no matter the method!

If you have any questions or suggestions, please do not hesitate to get in touch with our customer service team!

Kind regards,
The PrimeXBT Team

Pakistan
1 review
0 helpful votes
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Different ways to trade
March 18, 2026

The fact that I could trade bitcoin in four different way made the platform stood out to me. CFD on MT, as crypto futurres contract at their prop platform, directly buying it (buying on the bottom ahaha I learn the dril) or my way of get started, following a more expeienced guy through the copy trading feature. Seems as a more effective way to stay in the game for longer!

Date of experience: March 8, 2026
Sean G. PrimeXBT Rep
2 weeks ago

Hello there Waqar I.,

Thank you for sharing your experience with PrimeXBT.

We are pleased to hear that the variety of trading options available on the platform has positively influenced your experience. Providing multiple ways to access the crypto market, including CFDs via MetaTrader, crypto futures on our proprietary platform, direct asset exposure, and copy trading, is intended to give traders flexibility in choosing the approach that best suits their strategy and level of experience.

It is also encouraging to know that you found the copy trading feature helpful when getting started. Learning from more experienced traders can be a useful way to better understand market dynamics while gradually developing your own approach.

We appreciate your feedback and your trust in PrimeXBT.

Kind regards,
The PrimeXBT Team

Pakistan
1 review
1 helpful vote
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Got some minor troubles
March 10, 2026

When I signed up and opened the PXtrader platform, I got some minor troubles. I couldn't find out how to look for tickers and watchlists with a wide range of insturmetns...
Reached out to customer service, 2bh they know how to deal with problems, not just providing general answers. 👍

Date of experience: February 28, 2026
Sean G. PrimeXBT Rep
3 weeks ago

Hey there Zain A.,

Thank you for sharing your experience.

We appreciate your honest feedback regarding the initial difficulties you encountered while navigating PXTrader, particularly when searching for tickers and managing watchlists.

We understand that platform usability is critical, especially during the onboarding stage. Our team continuously works on improving interface clarity and navigation to ensure clients can efficiently access the full range of instruments available.

We are especially pleased to hear that our customer support team was able to assist you effectively and provide practical guidance rather than generic responses. Delivering precise and solution-oriented assistance is a core standard we uphold.

Should you have any further questions or suggestions on how we can enhance your trading experience, please do not hesitate to contact us.

Kind regards,
The PrimeXBT Team

South Africa
1 review
0 helpful votes
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My pxtrader account
March 8, 2026

I'm trading both crypto and metals on the pxtrader platform. I think it's as robust as mt5.
Setting my account was easy, and the suppor offered help in that. I deposited using bitcoin - processed instantly. That's why I like crypto - the speed of processing in whatveer process you're using. So having brokers like primexbt is good in our digital times. And it's good that I don't have to change platform to trade altcoins and commodities like gold - everything I have canbe traded from the same platform.
The only thing I'd suggest them is to include more metals - common for heavy industry and semiconductors industry.

Date of experience: February 26, 2026
Sean G. PrimeXBT Rep
3 weeks ago

Hey there Giovanni C.,

Thank you for sharing your experience!

We’re glad to hear that you’re enjoying trading crypto and metals on PXTrader and that the account setup and Bitcoin deposit process met your expectations. Speed and seamless access to multiple asset classes on one platform are exactly what we aim to deliver, so it’s great to know that this has added value to your trading.

We also appreciate your suggestion regarding expanding the range of metals, particularly those used in heavy industry and semiconductors. Client feedback plays an important role in shaping our product offering, and we’ll ensure your input is passed to the relevant team for consideration.

If you ever need assistance or have additional suggestions, our support team is always here to help. Happy trading!

Kind regards,
The PrimeXBT Team

India
1 review
0 helpful votes
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Sessions doing nothing
March 6, 2026

I've sat through sessions doing nothing. BTC and ETH were consolidating for weeks, at the time it felt unproductive. But now I see it as discipline. I saw how many traders got liquidated after recent deep slips, and I realized sometimes it's better to sit on the sidelines rather than chasing questionable move prices. Imho

Date of experience: February 24, 2026
Sean G. PrimeXBT Rep
3 weeks ago

Hey there Harsh L,

Thank you for sharing your perspective and trading experience.

You’ve highlighted an important aspect of market participation, understanding when not to trade. Periods of consolidation in assets like BTC and ETH can indeed feel unproductive, but as you rightly noted, patience and discipline are essential parts of sustainable trading. Avoiding impulsive decisions during low-momentum phases often helps traders preserve capital and stay prepared for higher-probability opportunities.

We appreciate your thoughtful approach to risk management and market awareness. Should you ever need market insights, platform guidance, or educational resources, our team is always available to assist.

Kind regards,
The PrimeXBT Team

South Africa
1 review
0 helpful votes
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I've been trading in the crypto market for a long period... Maybe 3-4 years, and ya know when you see such volatility spikes, you become emotionally drained...
Recently, when I read their article about TradFi with DeFi. I got so many insights and thought: "maybe it makes sense". Well, I didn't feel confident switching from crypto to traditional markets. However, after trading for a while on forex and applying the same principles I've used on crypto, I can say there's not much difference between them...
Ngl, I still do proper technical analysis, patterns, indicators, structures are almost the same... Of course, it really makes you scratch your head like... so many things to learn, but believe me, you gotta experience it yourself to get what I mean.

Date of experience: February 22, 2026
Sean G. PrimeXBT Rep
3 weeks ago

Greetings Brian T.,

Thank you for taking the time to share such a thoughtful reflection on your trading journey and for highlighting your experience with our educational materials.

We are glad to hear that our article discussing the intersection of Traditional Finance (TradFi) and Decentralized Finance (DeFi) provided you with valuable insights and encouraged you to broaden your market perspective.

It is true that while crypto markets are often characterized by heightened volatility, many core trading principles, including technical analysis, chart structures, and indicator-based strategies, remain transferable across asset classes such as Forex, commodities, and indices. Exploring multiple markets can help traders diversify risk exposure and develop a more balanced, resilient approach to trading. We appreciate your openness to learning and adapting, and we are pleased that our research content could support you in that process.

Should you wish to explore additional markets or educational resources, our team remains at your disposal.

Kind regards,
The PrimeXBT Team

Viet Nam
1 review
0 helpful votes
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It's been a while since I've been trading with primexbt... I can say this broker is getting better day by day. There were a lot of features added in recent years. I also loved how they recommended me to expand to traditional markets. Now I mostly trade:
-xauusd
-xagusd
-btc
-eth
Kind of diversification and trading these assets sharpen my trading skills.

Date of experience: February 20, 2026
Sean G. PrimeXBT Rep
4 weeks ago

Hello Minh T.,

Thank you for taking the time to share your experience with us.

It is fantastic feedback to know that you have noticed the platform evolving. Our team works tirelessly behind the scenes to roll out new features and enhance the trading experience, so reading that you appreciate the improvements made in recent years truly validates our efforts. We are also glad to hear that our suggestions to diversify into traditional markets have helped sharpen your skills. Trading a mix of assets is an excellent strategy for risk management and skill development. We believe in empowering our traders with the tools and markets they need to succeed.

We look forward to continuing to support your trading journey as we grow together.

Kind regards,
The PrimeXBT Team

India
1 review
0 helpful votes
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Good brokerage
March 2, 2026

I can say the broker has a good reputation among traders, and that's because of advatnages it has:
1)a big variety of instruments (good combo of crypto and forex in fact)
2)pxtrader platform is versatile: lots of tools
3)good support, caring team

I traded altcoins and some commodities. In both cases - alright. Taker fees stayed ok, mostly around 0.02%
Fair charging, truth be told

Date of experience: February 20, 2026
Sean G. PrimeXBT Rep
4 weeks ago

Hi Gaurav C.,

Thank you so much for your kind words!

We’re really pleased to hear that you value the wide variety of instruments available on our platform. Providing access to a strong mix of crypto, forex, commodities, and other markets from a single account is something we’ve worked hard to build.

It’s also fantastic to hear your positive feedback about PXTrader. We designed the platform to be both powerful and intuitive, supporting a range of trading styles.

Your comments about our support team mean a lot to us, too.

Lastly, we appreciate your note on our fee structure. Transparency and fair, competitive trading fees are important to us, and we’re glad you’ve found the taker fees reasonable while trading.

Thanks again for being part of the PrimeXBT community. We look forward to continuing to support your trading journey!

Kind regards,
The PrimeXBT Team

Pakistan
1 review
0 helpful votes
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Everything in one place
March 2, 2026

Primexbt is a unique broker because they have both CFD instruments and crypto futures. Plus, on their website, they claim to have fees tighter than on Binance, which really caught my attention. All in all, I traded both on Binance and primexbt, and can really say that they have lower fees :) Even their platforms are kinda similar, both have tradingview charts and a fresh design. But hey, they have CFD trading tha binance lacks, and conditions are fire here. Trading mostly metals (gold, silver) and it's been fine.

Date of experience: February 20, 2026
Sean G. PrimeXBT Rep
4 weeks ago

Hey Bilal T.,

Thank you for taking the time to share your experience! This kind of honest comparison means a lot to us.

You've touched on exactly what makes PrimeXBT stand out: the ability to trade crypto futures and traditional CFD instruments like metals all under one roof, without having to split your capital or manage multiple accounts across platforms.

Happy to hear gold and silver trading has been smooth for you. Metals are a cornerstone of our CFD offering and we put a lot of work into keeping spreads tight and execution fast on those instruments.

If you ever want to explore more of what we offer (indices, energy, FX), don't hesitate to reach out to our support team. And welcome to the community!

Kind regards,
The PrimeXBT Team

Pakistan
1 review
0 helpful votes
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It was more concerned with their proprietary platform that could allow using some custom indicators for crypto futures trading…:-? In terms of service, though I never had a problem with them. Everything is prompt, from how support answers on weekends, like on usual, to the trade execution performance on smaller timeframes 5 min or less.

Date of experience: February 18, 2026
Sean G. PrimeXBT Rep
4 weeks ago

Hello Ghulam L.,

We're delighted to hear about your positive experience with our service quality, from our responsive weekend support to the reliable trade execution on fast timeframes.

Regarding your specific inquiry about custom indicators for crypto futures trading on our proprietary platform, we thank you for your input. Our team is working day and night to ensure we offer the most comfortable trading environment.

If you need assistance, please do not hesitate to reach out.

Kind regards,
The PrimeXBT Team

India
1 review
0 helpful votes
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I just didn't understand what actually the are - just a crypto exchange platform or a brokerrage company. Saw some video abotu their pxtrader, went in, and stayed there because of the overall enviroment. I mean I do trades on different things - both from regular forex currencies, some conventional commodties and digital assets. And I liked the fact that I dodn't have to swithc between different platforms to trade all that.

That's made my expereince quite engaging, sometimes even overwhelming - i mean I was placing different orders, and things got hectic during volatile periods, especially in december last year - with all venezuella adventure, crypto and enrgies shifted, with the former having the biggest change. If it wasn't for the broker's unified platform, I'd miss some opportunities for making gains.
At the same time I feel they need to add more metals. They're about to be in high demand very soon.

And it's affordable, not big deposit requirements imho. Staying here definitely.

Date of experience: February 17, 2026
Sean G. PrimeXBT Rep
4 weeks ago

Hey Uday T.,

Thank you for your detailed feedback and for sharing your experience with PrimeXBT.

The distinction between a crypto exchange and a brokerage platform can sometimes be unclear. PrimeXBT operates as a multi-asset broker, providing access to a wide range of markets, including cryptocurrencies and traditional financial instruments, through a single, unified trading environment. We remain committed to strengthening the convergence between crypto and traditional financial markets while continuously improving our clients' trading experience.

We’re pleased to hear that the PXTrader interface and integrated platform enhanced your trading experience, particularly during periods of heightened volatility. Our focus is on providing the infrastructure, execution capabilities, and platform stability that enable traders to respond efficiently in fast-moving environments.

Your feedback regarding additional metals is appreciated. We continuously evaluate client demand when expanding our instrument offering, and insights like yours are valuable as we enhance our product range.

We are also glad that you find the platform's deposit requirements easy to understand. Providing broad market access with flexible entry thresholds is part of our commitment to supporting traders of different experience levels and capital sizes.

Thank you for being part of the PrimeXBT community!

Kind regards,
The PrimeXBT Team

South Africa
1 review
0 helpful votes
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Trading experience is diverse
February 26, 2026

Primexbt is not an ordinary CFD broker! They offer a solid bridge between crypto futures and traditional cfd trading. For instance, I trade indices, forex, crypto futures all in the same place. For traders who like diversified markets without switching brokers, TradFi on this broker feels both flexible and efficient.

Date of experience: February 16, 2026
Sean G. PrimeXBT Rep
1 month ago

Hello there Hakeem S.,

Thank you for sharing your trading experience with us! It really motivates us to hear such positive feedback about our services. It pushes us to strive even harder.

We are thrilled to know that you appreciate having access to a variety of markets, including crypto futures and traditional CFDs, all in one place! Our goal is to provide traders with a diverse trading environment and the flexibility to manage different asset classes effectively. Many traders point this out as one of our standout features, and it is great to hear that our multi-asset approach has made a positive impact!

Should you ever have any questions, please feel free to get in touch with our customer service team! We are available 24/7 to help with any inquiries.

Kind regards,
The PrimeXBT Team

Pakistan
1 review
0 helpful votes
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Consolidated below support zone
February 26, 2026

Everyone was caught off guard by the recent slip on BTC, right? I noticed that the price consolidated below the $******* support zone and it was an obvious signal about the next collapse.
Just in case I withdrew some part of my deposit via USDT and the payment process was smooth. They didn't let me down in critical moments. So far it's better to avoid high leverage…

Date of experience: February 16, 2026
Sean G. PrimeXBT Rep
1 month ago

Hello Rehan D.,

Thank you for sharing your observations and experience. We understand that market conditions can shift rapidly, and we’re committed to providing a reliable platform that enables you to act on your analysis with confidence. We’re especially glad to hear that your withdrawal via USDT was smooth and timely, even during volatile market conditions. Ensuring fast, secure, and dependable transactions is a cornerstone of our service.

Thanks for your point about leverage. Responsible trading and risk management are crucial, particularly in unpredictable markets. We encourage all our clients to use leverage cautiously and make use of our risk management tools, including stop losses and take profit orders. If you ever have questions about market conditions, platform features, or risk management strategies, our support and educational resources are available to assist you.

Kind regards,
The PrimeXBT Team

India
1 review
0 helpful votes
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Happy with my decision!
February 26, 2026

Only traders with experience will understand the satisfaction I have knowing that I made the right decisions and opened an account with PrimeXBT. Only they know the feeling when you find a broker and platform and everything just clicks :)
How I found primexbt in the first place was when I was searching for brokers offering no-KYC accounts. There are many, but this offer is still not widespread. Most of the options are crypto focused platforms, and some shady unknown names with which you should think twice before depositing any funds. Primext on the other side looked legit, had regulations (which is totally new for brokers with no-KYC account offer) and it's member of the FinaCom. This platform checks all the boxes for a reliable one. And not only this, the reputation it has among traders is awesome. It's not a broker with 1 or 2 years, but it has been around for a while.
I deposited, I traded, I withdrew… Everything worked and I'm so glad it worked out for me.

Date of experience: February 16, 2026
Sean G. PrimeXBT Rep
1 month ago

Hello there Girish P.,

Thank you for taking the time to share such a detailed review!

We appreciate your thoughtful perspective and are glad to hear that your experience with PrimeXBT confirmed your decision. As you correctly noted, many traders discover us through our crypto capabilities, but PrimeXBT is designed as a comprehensive multi-asset platform with a strong focus on reliability, transparency, and infrastructure.

We also value your mention of our regulatory standards and Finacom membership, which are important elements of our commitment to security and fair trading practices. Hearing that your deposit, trading activity, and withdrawal all worked smoothly is exactly the experience we aim to deliver.

Thank you for your trust in PrimeXBT and for sharing your experience with the wider trading community. We wish you continued success on the platform!

Kind regards,
The PrimeXBT Team

Singapore
1 review
0 helpful votes
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The recent sell of in crypto market ahs caught many off guards, and me too to some extent. I was chating on discord group and some were just in a denial mode that no way btc cant go to 60-k ish levels... but never say never, I also didnt belive that in January, but it didne mantter, I put hard stop losses at at 80k, I dint want to see btc testing 80k levles again - weak sign to me...

I know that in the past PrimeXBT had compensated losses of some gold traders. It is a ofcoz good, but I think that the broekr should not do that, no saying it is bad,... it just makes some traders not so reponsible. Even of the market is volatile, a trade needs to learn. I cut my losses, and no matter how painful it was - I had to move forward...

I ll rebounce back - not with crypto maybe, with stocks and commodities. I am really glad that apart from crypto I have traditioanal instrumnets too here. My tech stock portfolio has been quite resilient to market ranging moves in the past 2 months.

Date of experience: February 13, 2026
Sean G. PrimeXBT Rep
1 month ago

Hello Omar L.,

Thank you for taking the time to share such a detailed and honest reflection on your trading journey. Your mindset toward risk management and personal responsibility in the markets is something we truly respect.

Volatile cycles - particularly in crypto - can be challenging even for seasoned traders. Using protective measures like stop losses and making disciplined decisions during uncertainty shows a structured approach that is essential for long-term sustainability.

You also raised an important point about past situations in which PrimeXBT stepped in to support traders during extreme gold market volatility by partially covering losses. That action was taken as a goodwill measure during exceptional market conditions to support our trading community during a difficult time. However, as you rightly noted, risk awareness and individual trade management remain fundamental to trading.

It’s great to hear you are diversifying into stocks and commodities as well. Access to multiple asset classes allows traders to adapt as market dynamics shift, and we’re pleased that our platform supports that flexibility.

Our focus remains on providing reliable infrastructure, a broad range of instruments, and consistent trading conditions so you can continue executing your strategies with confidence. Our support team is available 24/7 to assist you.

We wish you strength, resilience, and continued success in your trading journey.

Kind regards,
The PrimeXBT Team

South Africa
1 review
0 helpful votes
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Grinding gold
February 23, 2026

If the gold is the new bitcoin then i like how it worked out for me. It's great that priemxbt had it included in their market range, and can say that scalping here is much more easier comparing to scalping btc. Spread is not wide as it is on BTC and even tho now it's quite volatile, it's still predictable volatile not chaotic

Date of experience: February 13, 2026
Sean G. PrimeXBT Rep
1 month ago

Dear Dean M., thank you for sharing your experience!

We’re very glad to hear that trading gold on PrimeXBT has worked well for your strategy and that you find it more predictable compared to BTC.

Gold is indeed a popular choice for scalpers now, because of its liquidity and relatively stable spreads on our platform, even during volatile periods. It’s great to know our market range and trading conditions supported your approach.

We appreciate your feedback and wish you continued success in your trading!

Kind regards,
The PrimeXBT Team

South Africa
1 review
0 helpful votes
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Im sorry to take 1 star off... it's not enough, education - i believe adding webinars and live tv would make primexbt much better in general.
Right now I read the blog and articles they are very informative in general, but it's still in text format only.
Found my comfort in trading different cryptos and I like the pxtrader 2.0

Date of experience: February 10, 2026
Sean G. PrimeXBT Rep
1 month ago

Hi there Sipho L.,

We appreciate your 4-star, but still positive feedback 😊
We're glad you found your comfortable way to trade on PXTrader 2.0.

We strive to offer a range of educational and analytical resources for our traders. While it's available exclusively through the articles, we made it more interactive by adding relevant visual illustrations, such as charts, to help readers better understand trading concepts. However, be confident that your comment will be passed to the appropriate department for thorough consideration.

Again, thank you for your comment. Feel free to reach out if you have any other suggestions.

Kind regards,
The PrimeXBT Team

South Africa
1 review
0 helpful votes
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Customer support
February 20, 2026

I'd like to say a few words about customer support. When I completed the registration process, they got in touch with me first and explained all the subtleties of their platform and its functionality. They recommended me to test the waters via a demo account, so I followed the advice and to be honest, it helped me to understand how exactly I have to trade on crypto futures. I'm grateful for such responsiveness!

Date of experience: February 10, 2026
Sean G. PrimeXBT Rep
1 month ago

Hello there Nkosinathi Z.,

Thank you for taking the time to share your experience.

We are delighted to hear that our customer support team was able to guide you effectively and help you get started with confidence on our platform. At PrimeXBT, we prioritize providing timely assistance and ensuring that our clients fully understand how to navigate crypto futures trading, and your feedback reaffirms the value of our efforts.

Should you have any further questions or require additional support, please do not hesitate to reach out to our team. We are always here to assist you.

Kind regards,
The PrimeXBT Team