PrimeWinesReviews 27

I placed a large order ~200$. It stayed on status "processing" for two days and my credit card was charged promptly. I called them and spoke to Jeff Ibson and he said that those particular wines were not available but he would suggest "upgrades". I had to place two more calls before the upgrade list landed in my email inbox. Only, it turned out that they were a set of cheap wines whose prices were blown up to look like they were compensating for their mistake. I have called them several times and left them messages to cancel my order but I am yet to hear back from them. These guys are obviously lazy, unsystematic slackers and the website is absolutely a fraud case.

Wish I had found out about this website before I had my same bad experience. But maybe I can help save other people the worry:
My recent experience with Prime Wine Inc.

Tuesday, February 16,2010: placed order online for 6 bottles of Fragolino Mixed 6 case. The total amount was $99.00. Received email confirmation but no date of delivery. Thought an email would come once the order was shipped.

Friday, February 19,2010: Charged appeared on my Discover credit card.

Friday March 12,2010 – Still hadn't received my order, so I called and left a message. Received call from Jeff Gibson who apologized because there was a mix up at the warehouse. He promised that my order would be the week of March 15,2010. To compensate me for the long wait, he offered to send me 3 additional bottles at no charge. I accepted and waited for my order. He also promised to email the UPS Tracking number, which he never did.

Friday, March 19,2010 – The week comes and goes with no order or email with the tracking number. I call and speak with Jeff again. He says he would call me back with an update the same day. He never does.

Monday, March 22,2010 – Called and spoke with Jeff who promised that a tracking number would be in my inbox come Tuesday morning.

Tuesday, March 23,2010 – 10:00am – no email from Jeff. I call at 1:00pm and only get his voice message now. Left message that I need a call back today, no later than 5pm PST otherwise, I will dispute the charge with Discover on March 24,2010. I never get a call back.

Wednesday, March 24,2010 – 2:00pm I call and no answer again at both direct number and 888 number. Therefore at 2:40pm, I called Discover and disputed the charge. Discover will contact the merchant via mail. IN the meantime, the charge is on hold with a case number assigned.

As of March 31,2010 – I have yet to receive any call back nor a credit back from Prime Wine directly. This is no way to treat your possible customers.