Pretty Little Thing

I ordered a trench coat. It was made way too big, it looked like a costume. The pink jumper was way too long in the legs. I am still waiting for my refund. I have not received a confirmation email yet about my refund and it's been way longer than their claimed refund policy. I would never buy from this company again.

First time ordering from PLT and the clothes was the same type of material that SHEIN uses and the sizing is way off. Having to return everything and being charged $4 for that. You can't even leave reviews on their website I guess I ignored that red flag!

Bad services my first and I regret honestly! I payed for express shipping almost 50cad for only 10 items and these people had their own choice to divide my parcel into 3 I payed 82cad for each items delivered
Whiles I pay almost 50cad to them already
First time buying but I regret never will I purchase from them in my life! SHEIN IS BETTER THAN THEM *******times!
No wonder they have no review writing on the on app
Because no one would have purchase from them with this

I returned an item and it was lost in shipping. I opened a claim with the courrier. All PLT had to do was answer an email from the courrier to say they didn't receive my package, but they ignored the emails. Contacting their customer service is the worse experience I've ever had with a customer service. Every message you send throughout a conversation is answered by a different agent who didn't read the previous messages in the conversation and they give copy & paste answers that are completely irrelevant.

I keep telling them I need them to answer an email, they ask for my order number, I give it to them, then they tell me they didnt get it and to open a claim with my courrier. I have repeated that I already have a claim open and I just need them to answer the email so my courrier can refund me. They answer with "we'll refund you as soon as we receive your package" I remind them that I am aware that my package is lost and my courrier will refund me, they just need PLT to answer their email" and PLT answers me with "if your package is lost, please open a claim with your courrier."

I have been going around in circles for weeks trying to get them to understand something so basic. I must have spoken to a dozen agents, if not more.

If I could give minus stars i would!

My order arrived from PLT 2 days behind schedule, which was fine. Upon opening my package i was missing an item. When i contacted PLT they said they needed to review footage. They stated the dress was sent to me, which it most definitely wasn't in my order! Emails back and forth and now they are refusing to refund me or send me the missing item. I am now a dress short for my childs graduation. As a first time customer I am appalled at the awful customer service, and will never use this company again. I am also taking this issue further, as from previous reviews it appears this isn't a once off issue and this company needs to stop ripping customers off.

I ordered a matching set from PLT and unfortunately the wrong bottom was delivered. I reached out immediately thinking that they would of course fix their mistake. Sadly, I was mistaken. They told me that I had to return the incorrect item and then they would send out the correct item. I asked if it was possible to just rush ship me the correct item (the event I intended to wear this set for was days away) and then I would return the skirt still but that way I wouldn't have to drop what I was doing to fix THEIR mistake. They were unable to do this. I'm a mom of 2, one is homeschooled and one is literally 2 years old and I work from home full time so I could not just drop everything and go to the post office for a mistake I did not even make. Anyway, the event came and went and I had to wear something different than what I wanted. Fine. I decided that I no longer needed the set since I had nowhere to wear it and that I would return both the top and the incorrect skirt. But as I went to return the items, it said I would have to pay for return shipping. This made no sense to me, as I am only returning due to their error. So I reached out to their team again and a man named Lorenzo sent me a code for a free return. I was amazed how quickly he was willing to help! Except. There is nowhere to input a code for returns. And you don't know that until you're already done setting up a return. Shocker. I reached back out again and this time I spoke with Luz. She said I would have to make two separate returns and then pay for the return of the top. Annoyed by the complete lack of empathy and common sense, I re-explained the whole situation. I would clearly keep these items if only the correct items were sent in the first place. It was meant to be a set. Do you understand how sets work? They usually match. What I was sent in the first place did not match. Not only did they mess up the outfit I was so excited to wear for my event, they now expect me to keep part of set without the matching bottom or pay for the return! And sure, I could just keep the top and wait until they send me the matching skirt. But I purchased this for a specific event! And I could not wear it! Because of PLT.

They have all been so quick to apologize and yet have done nothing to rectify the situation and make right what they did wrong. I will never, ever shop with this company ever again.

I ordered from them 3 different times the first package took an entire month to get to me till it even said delivered on supposedly a regular 7 day shipping and after an entire month I received nothing at all. Was lost. I ordered a second time I rushed delivered it the 2 days shipping that they keep advertising and it not only didn't take me an entire week to get it. But they didn't send the whole thing so a third time I had to order a skirt. I overnighted it and they failed to overnight. It is now day 6 and I needed it. For an event and all they told me. Is I have to wait an entire month to even get a refund for my shipping Or my item when I'm telling them. I don't even want the item anymore I want a refund. They just keep your money and keep charging extra fees and take their time. My friends as well. FedEx never even got the item from them, and they keep blaming FedEx. Ans they refuse to give me a refund.

I've used PLT as a hit and miss for purchasing clothing but because it is cheap and less expensive for the majority of clothing. I do not mind it not being the proper sizing or the threading falling apart as soon as it comes in the mail. Unfortunately with sponsoring all pricing has doubled over and unless that will bring change to the quality of manufacturing I would not recommend nor use a low quality product such as Pretty Little Thing for its price advertised.

Part of my order didn't arrive. Thought it was going to be an easy process when they said they'd check CCTV footage of my order being packed. Instead I was basically called a liar and told I wasn't getting a refund or reorder and the decision was final and they wouldn't be revisiting my claim. They've just taken my money and are now ignoring my emails. So disappointed as I've been shopping with them for about 4/5 years with no problems. Now I know I won't ever be again.

I have purchased a Free next day delivery royalty membership, ordered something on August, 11th and received a notification from Evri on August 12th that the items are with them and that I should expect a delivery shortly with more information. 2 WHOLE WEEKS LATER - STILL NO DELIVERY, OR UPDATE.

Prettylittlething refuses to acknowledge my frustrations, issue my refund and keep sending the same response that I should wait a little longer. There is no number to contact Evri or PLT, and I am not making any progress. A complete disappointment.

I placed a large ordered of 50 items, all of the same style just in various sizes. I only received 48 items with one extra size that I did not order and 3 items missing. I have been going back and forth with customer service for over a week trying to get this rectified and they have done nothing but ask me to jump through hoops. This return/ exchange process has been so difficult I have just decided to eat the cost as dealing with their customer service is more exhausting than it is worth.

I had a missing item from my delivery from PLT. I had a total of 18 items that were supposed to be delivered but only 17 came. When i emailed them they stated something about the camera footage shows them all items were scanned and put into the bag so they believe i received the item and am just lying about the item not being there. They said they would not be issuing a refund or would be resending the item. They literally STOLE my money for this missing item. I will be contacting a lawyer and will be suing them for stealing.

Ordered a pair of heels size 6 and they sent me a 4. I'm a size 6 and you can fit another foot in there, so sizing is wayyy off. Not to mention my toe screamed during the 10 seconds I tried them on. Now I have to pay out of pocket to return the item!?! Wth?
The dresses are absolutely trash, see through and itchy material.
No refund or exchanges so i'm stuck with 4 items I cannot wear/use.
I'm embarrassed to even gift them.

Will never order from them again, they should be banned from selling

I placed an order for a beautiful dress on my birthday, the order was not processed and they went into my account 3 times to take payment. It's hard to get in contact with customer service plus they just restricted comments on their page that speak of this issue.

I had to call my bank for the money to be returned, DO NOT SHOP HERE!

PLT used to be an amazing site where I would get cute items for the low $$ in 2018, not any more.

I placed a order over a month ago with this company! Tell me why I still haven't received my package! I have been back forth by email with this company! I have even asked these $#*!es to at least return HALF of my money! They refuse to do that. Told me wait till august 5th to get the package, that date came and still NO PACKAGE! This will be my last time ordering from this company! Respectfully KMA!

I purchased some items in summer 2021 and returned them since they couldn't fit and the quality was poor.I contacted customer service multiple times and have not received my refund till this day. Please do not purchase anything from this company you will regret it. They are very unprofessional and dishonest.

WARNING! SCAMMERS! ALMOST A MONTH LATER NEVER GOT THE ORDER AND IT LOOKS LIKE THEY CREATE FAKE TRACKING, (IT SAID ORDER BEING PREPARED). HOW IS THEIR A TRACKING NUMBER IF IT NEVER SHIPPED OUT... LMAO. DON'T LET THE CELEBRITIES FOOL YOU, THEY PAY THEM TO PROMOTE CLOTHING WE WILL NEVER SEE. THIS COMPANY IS A SCAMMMM! RUN! STOP! DON'T DOIT!

Terrible. Ordered about 20 items and only 1 fitted. The sizes are all over the place. Some coming up big and some coming up 2/3 times sizes too small. Not even just a little bit. Reached out to customer service and they were less than helpful. Would not recommend and will not be using again.