PrepaidnGift Balance

We only used 15$ of 200$ gift now that card is not working, we called customer service they asked to fax documents we we did for literally 12 times they keep saying the documents are not clear then they asked me mail the documents which we did but now they are saying they didn't receive it even we have a tracking info that someone signed to pick it up. They keep giving new reasons. Waste of our time, money and energy

They deactivated my card after I received it as a gift. I sent in written Proof Of Ownership documents as requested and they say they can't read them. Outright lie! When I asked what they couldn't read they don't answer or let you talk to anyone about what is illegible. Their website doesn't work, they don't answer the phone or they conveniently disconnect you. I've reported them to the Federal Trade Commission. It's easy to file a claim with the FTC if you decide to expose this company for what they are, an outright scam robbing us consumers of our money. Hard to believe they are still in operation. Stay far away!

I beg you not to buy this card. It's a scam, I would love to report them but I don't know how. TRUST ME, it's a total scam, they stole the money of my card. I work so hard for it that money, they block your account and the money is lost/stolen forever. EVEN IF YOU CALL, they can't help you, they are a total scam. NOT BEING RACIST but the people who answer ALL HAVE INDIAN ACCENTS. I DON'T WANT TO ASSUME but India is known for having scammers. PLEASE DON'T BUY THIS CARD. I bought my card at Harris Teeter. WHAT A DISAPPOINTMENT!

Negative stars if possible! What a sh*tshow! IF SOMEONE TRIES TO GIVE YOU THIS GIFT HAND IT RIGHT BACK TO THEM AND TELL THEM ITS not WORTH THE F**KING TROUBLE! Brand new unopened gift card they wont validate because they say there was a fraudulant use of it. Hows that possible? Unknown. Then they want you to open a case online. That eventually wont work and you will have to call them again to find out you need to fax them. Does anyone use fax anymore? So after going to 3 copy places trying to find a fax machine, then you have to deal with fax bull$#*! and expense! Now I'm paying money to try to recover my money! STAY FAR AWAY! YOU WERE WARNED!

Nothing but problems and delays. Not one person seems to know how to solve an issue. This place really sucks and you will be disappointed.

This company is either operated by individuals lacking basic sense or is a meticulously organized scam.

My card got blocked the moment I tried it for online shopping.

Retrieving my money has turned into an exasperating ordeal.

They requested my ID via fax (seriously, who still uses fax?), and when I sent it, they complained about the photo being too dark (inevitable with faxed images). Now, I'm forced to send it via mail, but they provide only a PO box, making it impossible to send a certified letter. This opens the door for them to deny receiving it, and I have a sinking feeling that's precisely what will occur.

ABSOLUTE FRAUD. Two different gift cards from two different family members showing a ten cent balance. I have two separate family members that spent their money on gift cards from this institution within a month. In both cases, the cards were supposed to have a $25 balance.

I literally opened up the cards from their original packaging, registered the card on their janky website only to find someone else had registered them and depleted all but ten cents from the balance.

Customer service was worthless: They needed to talk to the "original cardholder" (which is me, but the website is showing a different person in another state - I googled this person and they don't show up on google as a human in existence.)

They wanted me to FAX A COPY OF MY DRIVERS LICENSE along with images of the gift card in order to dispute the charges.

A company committing fraud wants me to send them a fax of my drivers license! RIGHT!

Screw this company - they are either intentionally committing fraud or they are grossly negligent to fraudulent activity affecting their cards and not able to prevent it from happening. Either way, two of my family members are victims of FRAUD.

It is Scam! I bought $100 gift card but I can't use it, because it is always denied. Please don't buy that gift card at Kroger!

This company is a 110% scam. BE AWARE! They not only steal your money by preventing you from accessing it on prepaid cards but also go after your personal information for identity theft and illegal data mining. Please file a complaint against this company and its fraudulent products by calling Visa (*******911) and Kroger (*******377). Both Visa and Kroger should also be held accountable for doing business with this crooked company, as they let customers pay the ultimate price.

I received a $100 prepaid card as a gift and it is declined everywhere I try to use it even though it still shows $100 as the available balance. Every time I call the company tries to blame it on the merchant, but the merchant is not the problem. This company is the problem. Total scam. Avoid!

Customer service wants my personal information on a card that was given to me. Numbers don't match (so they say) like I'm stupid and can't read the numbers on the card. Don't ever use this product.

I received $100 gift card. I tried purchase in store but it failed. I called they said to register the card on their website which asks the PIN number. Clearly it states on the card you don't need to activate card to use in store. By afternoon the $100 was used in Colorado. I live in California. And when I called to dispute they want me to send my ID card and description of what happened and gift receipt. Seems to suspicous to send copy of ID card either faxed or by mail to P.O. Box

These cards which are sold in Kroger's and their other stores are scams or some cards are. How and where the scam begins, that I am not sure as there a few theories. But I would not be surprised if the customer service is in on it.
You may buy these and they load fine but they are are subpar at best when it comes to actually using them.

The card I had activated at Krogers at the register. But when it was registered for online use on the website it was immediately flagged.
Hackers/Scammers by have the system that USBANK uses or maybe customer service turns is doing something because they are way too dismissive, rude, and very aggressive at the most simple inquiry. They also will like like it's nothing to get you off the phone. Once they get you off the phone after you have input your card number and the 3 digit code, they will block your card and number. You can't check the balance anywhere not on their online site or on the phone. The customer service number will pick up the phone and hang up on you if you try to call back.

On the website, it directs you to fill out an online form if you card is lost or stolen. That link hasn't worked for weeks but instead directs you to call into their scam-like customer service line. Very shady practices by US Bank is the the issuer of these cards.

One card I got had a holographic film over the bar code where you scan it at a check out or register. Something I have not seen on other gift cards.

I really wish someone would investigate this USBANK and their practices. I don't know how they aren't aware of non-ethical their customer service is which is why they are bold enough to take people's balances, or try not to help people or pretend by telling you something to get off the phone, only to block the number and the card.
1- They may tell you they are fixing the card and give it 30 minutes, only for it to be lie.
2- If you call back, they may read some literature that has nothing to do with your issue and may say that it's blocked for 12 hours.
3-When you call back they may say no it wasn't 12 hours it was actually 24 hours only for it to be a lie
4- They may say, you put in your three-digit security code wrong too many times. But if you have your pin, you can use it in the store if it doesn't need the three-dgiit code. Only for it to be lie
5- They can block your IP address, phone number, gift card number so you can't call and inquire about any issues.
6-The website may or may not work at any time. You use to be able to submit your ID for lost and stolen cards. As of today, they direct you to call their scammy customer service located in a foreign country. Who may sound like they have a disdain for you for having the audacity to ask where the money went that you used to purchase the card for yourself or for others.
Beware, and report to as many agencies and places that you can.
All the cards can't be tampered or depleted because that's too much of a red flag. So some may have issues and some may not. I am leaving this here for the ones who may have issues.

The holidays are coming soon. And these things are in abundance in Krogers so I expect more people being taken advantage of. Witht hem listening to just enough not be be flagged like they should be since this has been an issue starting years ago.

I brought a $500 card at the Kroger. I tried to use it 2 days later and the card didnt work. I called them and they told me the strip was damaged. Look fine to me. Then I called again and they said that they had to activate it and wait 20 minutes. I waited 45 minutes. It didnt work again. I put the card in my purse and went on my trip. 2 days later, I check the balance and it said $1 left. I called them and they told me that the card was under another person name. It couldnt be if I am holding the card in my hand saying all the information. The automatic said someone took small amounts out. I asked them about it. They didnt want to give me information. At first they told to fax info but then the next day they said fax dont work and then the next gave me fax. They dont have an email address. They wanted me to send them a picture of my card and license.I dont feel comfortable doing so because I believe they took my money. Now Im getting all these dumb answers and fix it. I want my damn money

I took the card out of the packet at the restaurant and it was rejected.Tells me it was no good in the first place.Tried to activate on line, after inserting all the numbers of the barcode and card number I was told to call the number on the back of the card. I called the number and talked with George, that's what she said her name was. After giving her the card information,she said I would have to upload the information. I told her I did and it would not accept it.This is obvious their cards are a scam. Someone needs to file a class action suit so people who were scammed can get their money back.

Give cash or a check. Or give nothing which is better than this card! Card was denied when I tried to use. The first customer service advisor gave inaccurate information regarding website. Told me to fax information. Faxed info twice. They claimed they have never received fax. Second customer service agent more knowledgeable but web site would not work. So, once again I will fax information. The person who gave me the card told me another person she gave a card to also had the same problem! Only give as gift to your worst enemies! Kroger should be ashamed to carry this product! Shame on you!

Please stop buying these gift cards from this company, they are a bunch of thieves. I received a gift card for my birthday last year. I decided to use it to make a purchase online. My purchase was declined. I contacted the card company and they said they block it because they thought it was a fraudulent purchase, (yeah right they are the frauds), she proceed to tell me to check back in 24 hours. I actually waited 48 hours, still not reactivated. I proceed to call them back and I was speaking to someone in another country. I told him that I would like to speak to someone in the United States, so he transferred me to someone in the United States and I told her what was going on, she said that the problem would be fixed in 20 minutes, I waited 2 hours, still not fixed. I called back and talked to this rude lady (not USA) and yes I did get back rude to her she told me to try back in 24 hours. Twenty-four hours later I was still not able to log in. This company is nothing but a SCAM and since the card was purchased from Kroger the government needs to start holding Kroger liable for all of this money that is being stole from the citizens, this is not right.

I BROUGHT A GIFT CARD YESTERDAY AMOUNT 40 AND I CALLED TO ACTIVATE THE CARD AROUND 6;30PM AND THE NEXT DAY I TRIRD TO USE THE CARD IT WAS ALREADY USE IN OREGON AND WHEN I PURCHASE THE CARD IN BUFORD. I STILL HAVE THE CARD WITH ME HERE AND RECEIPT OF PURCHASE.

I used my card and had a balance when I tried to used the balance
left on the card it had already been used by someone else on their Pay Pal. I called customer service which was no help. I was informed the card wasn't registered to me but I had registered the card in my name and had received a message on my cell phone. I still haven't received my balance. Their Customer Service is the WORST.