PrepaidnGift Balance

Got this card is a gift forgot about it, and when I finally decided to try and use it! I couldn't use it! I don't see, or can't see where to register it! I called they gave me the runaround and said it should work within seven business days,it didn't! Called again on the tenth day only for them to ask me for my personal information! I Was going to do it until I read this, so I won't! I hate that the person that bought. This was obviously scammed!

I honestly think they're just data mining so they can commit fraud. Received a $25.00 card as a gift, registered online, and then was told there was a problem with the card and I needed to call to register the card. When I called, they wanted my date of birth and a copy of my driver's license, among other things. Nope. I'm not giving that information to a stranger who barely speaks English and works for a shady company. I'll just take the $25.00 loss instead of a much larger possible loss. Thanks anyway. Don't buy these cards.

This company is fraud. A student got me a $50 gift card. Notice there is no activation on the home page of the site, and there is no security to login other than the raw card number. When I tried to log in, it didn't work. When I called customer service, they said I was "flagged for fraudulent activity" and wanted to have my drivers license, receipt of purchase, and the card number. Everything they need to steal my identity & take the money with them.
Jesus Christ, Kroger, stop selling this to people.

Mastercard gift card sold at Kroger Ralph store in Burbank. CA was fake and could not be used due to fraud reported on the card in 2021 prior the card was purchased in 11/26/2022. No one taking any responsibility to resolve thus issue. Tax payers money is gone for a committed scam by Mastercard, Kroger and Ralph all together nationwide. Please Do Not buy any gift card from them. They are pure scams.

Worst customer service ever. They don't listen to you at all when you call having trouble using the card. They only give excused and later time frames for when it will work. What a joke of a company!

I literally bought a 80$ prepaid gift card, for the first few times it was not working, but for some reason I got it to work. But then at 12AM. I went to go buy something and I could not login to my account and when I called the phone number on the back it said it "didn't match the 3-digit security code bull$#*! on the back" and now it acts like I didn't even buy the damn visa gift card! Not to mention, that it keeps telling me that I have no money on the account, but whenever I try to go check the damn thing it wont even let me log into my account. SO $#*!ING FRUSTRATING! (I honestly need help so if you know how to fix tell me)

Typically, companies try and create the best user experiences possible to get their users to come back- That is not at all one of their priorities. Their website is basically down 24/7, and in the few times it is up it looks like a fiverr kid made it in 10 minutes. No wonder it runs on a potato. Haven't been scammed yet, but I can't use my card anyway...

I don't usually do to many reviews which I'm actually trying to do more of Incase they help someone out So that said... Over that last year I've received and bought a few gift cards but this so far is hands down the worst company to deal with and when they work they are ok but I'm actually waiting on around $950 worth of replacement cards as we speak if you get irritated or show any kind of frustration or give an attitude they hang up and seems like block your number and it can take up to 24 hours before you can call back to talk to someone and I'm not rude or swear or anything like that simply sigh and really and click they were gone I tried calling back 10 times getting a recording saying due to high call volume we can't answer your call really how convenient I'd rather get a recording that says f you try another day but customer service is a joke depending on who you get some of the people actually try to help you and honestly care but most of them on the other hand that is not the case your bothering them for calling because you some how had fraud happen which really happens a lot with these cards I mean a lot I've had 5 I can think of off the top of my head and it takes week and a half 2 weeks for a replacement card which kind of sucks when you buy a card to pay a bill or take care of things around the house so you buy the card go home and run the card and declined declined you go online and it's already been used how did someone know or figure out the exact amount that was just loaded and used on this card and used it in under 10 minutes so either I either have really bad dumb luck or someone has some kind of scam running in the back ground somewhere because now I have to go back to store and buy another dumb card but I would not use this company unless they are the only one left but until then use vanilla is decent gift card mall I haven't had any problems with and customer service is nice even when your being an idiot and not paying attention to what your doing and they are nice and polite about it which is getting to be harder and harder to find if you go well anywhere outside your house customer service doesn't seem to be much of a priority just be careful and don't get it for anything important if you get one of there cards just make sure it can be put it off for 2 weeks until after you get a replacement card unfortunately well I hope this helps some folks out good luck

Activated the card by phone. Used it once in person purchase. Attempted to make purchases online and was told card is invalid. Card was compromised in Oct 2022. Yet I bought this card last week with cash. After it was accepted for a purchase I threw the receipt away. I paid cash for the card. I have no record of purchase. And i was told I could not use the card until i upload my ID Receipt, email, phone #, pic of both sides of the card and a picture of the pin # sticker. Thats a big nope. Im not sending anyone a copy of my ID. What they are asking for can be used for ID fraud. I have reported it and filed cases with BBB and Local police.

Like everybody else. Got a $100 gift card that had 0 balance. I was told to fax. Yes a fax in 2023 my government ID to register this card to research for fraud transactions. Ok buddy. I'm gonna send u my personal info to a shady company. Avoid this company and DO NOT send them anything.

THIS COMPANY IS A SCAM! WE RECEIVED 2 CARDS FOR CHRISTMAS WORTH $500 EACH AND WE TRIED TO ACTIVATE THEM AND THE CARDS WERE COMPRISED. WE FAXED ALL INFORMATION ASKED FOR AND THE COMPANY KEEPS SAYING WE NEED TO ENLARGE THE FAX OR YOU HAVE TO RESEND IT. DON'T EVER USE THIS! I WOULD GIVE NEGATIVE 10 STARS

Purchase a $500.00 gift card, receiver of the card is unable to register the card, customer service wants me to fax, not email, but fax image of my I.D. front and back, image of card front and back, original receipt etc. before I do all of that I will dispute the charge! And Zelle the $$

Bought 10 of $100 gift cards@ local Smith's store. When I tried to use them, they were all marked as fraudulent.

I have made over 100 phone calls, faxed all the paperwork over twice and have been told 10+ different stories about what is going on with the replacement cards. This has dragged on for 4 months now. Latest is that they mailed the replacement cards but these have also been used by someone else and I must file a new dispute. However - they are unable to provide any tracking info to support mailing the replacement cards.

Every phone call starts with the mumbo-jumbo about the 16 card number and answers that do not reflect the nature of the question asked most of the time. If/when asked for a supervisor, about 5-10 of 2 minute calls happen and most of the time at the end they just transfer you out into the main system or just plain hung up on you.

As a buyer of gift cards for our company, I will no longer buy any Visa/MC gift cards that are run by these jokers..

Don't purchase this as a gift or anything unless you want people to be disappointed in you!

I received a $200 gift card from prepaidgiftbalance.com from my cousin after my mom died to help with expenses. I immediately registered the card, and honestly forgot about it.

A few months later, I remembered I had it and went to purchase gas. The card was declined, and when I called to check the card's balance, they said it was FIVE CENTS! Someone had used the card a month after I registered it and set up a PIN, and purchased $199.95 worth of goods from 33 miles away from me.

So, now I am filing a claim but because the card was used over two months ago I will probably be denied.

I called my cousin to let her know the situation, and even though I told her that I really appreciate the gift, I feel bad that $200 went down the drain. I could tell she was upset with me, which was not my intent. I just wanted to let her know not to buy these cards again.

Total scam! Shame on those businesses that sell these scam cards!

Can't believe Kroger still sells these scam cards. Website is perpetually down, cannot access funds. I will be reporting to the FTC and Consumer Financial Protection Bureau, I hope others do the same.

Two days ago, I got a free debit gift card from my work. It was in the package and everything. My boss said nothing about it being activated or not, so I just assumed (like a normal person) that it hadn't been. This morning, I go to my computer, unpackage the card, and go to the website to activate it. I get told that there's an error with the card and to contact customer support. The fact that they don't have an Email is annoying enough as it is but I suppose that's to avoid personal information getting leaked?

Regardless, I call the number provided and this woman talking a mile a minute answers the phone. I understand that it may come across as racist somehow to say but her accent made it very hard to understand what she was saying. If you are going to be answering the phone for an English-speaking service, can you please talk more clearly and slowly? She was rapid-firing through the conversation and following what she was saying was a pain. She was very impatient and every time I would interject (which I did maybe... twice), she would pause with a brief "mhm" and then restart from where she left off, ignoring whatever question or prompt I had.

She kept repeatedly asking for my name and address which is fine the first couple times but she kept telling ME to slow down and more clearly give my information. I must have repeated my information seven times throughout the call. I wasn't speaking quickly and I kept speaking slower and slower. The weirdest part was when she asked for my first name AGAIN and I gave it... only for her to ask something like "Okay sir, but I need you to tell me your first name." I just sat there baffled for a moment. I had just told her my first name and only my first name.

They didn't even give me time to find out WHY my card wasn't working, what the balance was, or even ask if I wanted to have the card deactivated. She just did it immediately before I could say anything against it and now I have to wait 14 days max for a card to be delivered? She kept apologizing rapidly for the inconvenience with the card but that doesn't exactly make the situation better. She didn't ask if I needed anything else or if I was satisfied or anything. She just rapid-fired something barely coherent to me--I interjected in between this last bit and she ignored it--then immediately hung up. I THINK she said something about an app but I'm really not sure. It just comes across as very shady.

Based on these other reviews I've seen, I'm concerned about the money coming through at all but I guess we'll see in 14 days. I guess it's a relief that it wasn't my money getting stolen but I'm sure my boss won't be happy to find out he got potentially scammed.

I purchased a gift card for $100, I was unable to register it the website would not accept the 3 code numbers on the back of the card and would lock me out of the account all together. I called the non-help line on the card *******535 to get assistance and in short there was nothing they could do because the account was locked and needed to wait 24hr. I waited 48 hrs. But of course the same issue remained. So, before I locked the account again, I call the non-help line and reported my issue again and was informed there was nothing they can do and offered me a replacement card.
This process went on a total of 3 times but on the 3rd card I was charge for a replacement of a card that I could not use the way it was intended. I could not use online nor view my account balance online, but I was charged for the replacement card that was offered to me.
Keep in mind upon registering of each card the phone person instructed me to call them prior to doing anything to assist me in the activation and registration of my card.
The so-called customer service was the worst I have ever experienced, They all had no concern for the customer satisfaction or concern, all they cared about was what was on the lilttle check list they needed to follow. Non would listen to what the actual complaint was, their knowledge in handling situations is awful. I found the service to be the most uninformed, inconsiderate, non-concerning service line I had ever delt with.
At my company, If I were to provide customers with the kind of service these phone techs provided, to treat and respond to customers with a careless nonchalant attitude the way these guys did, I would be gone so fast my shadow would need to catch-up to me.
Note: Can provide proof the cards were not lost or stollen... I still have the cards un-used with the account to this day from the first card 10/14/22 to today 2/04/22 showing no purchases made.
This will be my last and never will i speak well of this service in the future.
But as we all know...nothing will be done