PrepaidnGift Balance

On April 19,2018 fax them all the information they requested. My gift card was showing it was registered to someone else. I followed everything that was required to a T. On April 23,2018 another dept took over. I was waiting for some one to make contact with me that never happened. I continued faithfully calling to check on status then I called monthly to see what the status was. I kept hearing 90 days it will all be resolved especially since all proper paperwork that was needed was sent in and received (this was confirmed). Being generous I gave them ample time contacted them August 6,2018. Now they want me to send a copy of my social security card via fax. I cannot do that it is stated NEVER to send that to anyone via text, email, mail and Fax yet they are requesting that. I worked hard on giving them everything they needed to replace my gift card but at what cost. This company has a staff of unprofessional uneducated employees. No one is ever held accountable I have had the run around since April 18,2018 when I first wrote the letter, Fax it on April 19th, called periodically making certain all documents were received. It's appalling that this company is still in business. My next step will be to contact the BBB this place needs to be shut down immediately. No company should be in business that operates like this very sneaky and underhanded and requesting social security information. I have no choice now but to understand that they do not want to replace the money that should have been registered to me in the first place. I've dealt with many businesses in my life and I wholeheartedly believe this company is in many ways fraudulent. They take the money from people via 3rd party in this circumstance it was Ralph's grocery store but find a way to utilize it for their purpose and when one tries to use it or give as a gift it cannot be used no funds in account or not being registered to them. I would like all people who purchase gift cards please check the back if it reads www.prepaidgiftbalance.com *******536 PLEASE DO NOT PURCHASE FROM THEM. PLEASE BE AWARE you may not be getting any money they will make it impossible even if you follow every single step that they require. Bottom line they do not want to lose and will do whatever it takes to keep the money. If anyone who works for this company and would be willing to work with me my reference number is *******318. It shouldn't take longer than 90 days to replace and put the money back into a gift card. No company should ever request a copy of social security card under any circumstance. Shame on them to ask and to tell their staff to continue asking.

I've been using cards from this company for a couple years now. Since then, I've had times where it works just fine, but other times, it messes up. Today, I tried using the website to check the balances of several cards I have, but it kept telling me the numbers were wrong. I tried calling, and I think they have my number blocked, because calls to them won't even connect. Yet, I used one of the cards today and it worked just fine.

I came to these reviews because when I tried to access the website to register my card, my computer said it was not protected. However, there still is a way to register it. If you call the number on the back of the paper (*******536) then you're taken to an automated program that can help you set up your card. It is annoying that you can't just use the instructions they give you, but if you have purchased this card, you can still use your money.

Bought my first item online and the card was not immediately rejected, so I believe the registering worked. HOWEVER, if you are considering buying this card, don't. There are other card services that are so much easier to use and could save you some troubles.

This is BY FAR the WORST prepaid card ever. I will never use or give one for a gift again. The story starts with I recently lost moved and lost my ID. I purchased 1x card for $100 ony to find out it cost me 10% just to use it! Bad enough but it go progressively WORSE. I had a bit of time figuring out how to use it with my PayPal to get the money over to my account to send to my kid. After sending the money to her paypal, we discovered she couldn't access it. Ok, so she refunded it back to my card. PayPal immediately refunded the money to the card but I couldn't see it on the card. I call the gift card company and was told, they keep the money for 15 days even though it had been fully refunded. These guys are SWINDLERS. Find another way because these guys just take 10% money for NOTHING and don't like to give it back when it's due so they can collect interest for 15 days. Disgusting, to put people through that kind of hasle unnecessarily just to get a few more pennies. They should be run out of business, jailed and exiled!

"We are unable to process this request. Please call the phone number on the back of your card for additional assistance. "

Bull$#*!. If there's an issue with the site, then take it down for maintenance and put up a page saying why. Jesus $#*!ing christ. It had better work within the next two days.

Update: Site was back up when I got home last night and let me do my card. But tonight... once again. IT IS DOWN. Fix your site. NOW!

Web site useless, customer service no help and tells you anything to get you off the phone. ------ Received a card, used it online, there was a glitch, the card was charged, but the merchant didn't process and does not show the charge on their end, said just send us the transaction info and they will fix it or refund, But cannot get on Prepaidgiftbalance.com to screen shot the transaction. Try to log in and at the end of the process says cannot process request (logging in) call # on card, ---- You call the #, explain tried for two days, they say not down all 2 days intermittent ( I guess only every time I tried) won't email the info to you and then tell you you can go to the web page to get info (we just spent 20 minute discussing can't go to web).

These cards serve no purpose, I had one for $200 and most online places won't take them, even if you register them. You can't use them to pay bills and you can't even use them to buy gas at some gas stations. I went into the gas station and asked for $30 on a pump and it was declined but the funds were still taken out of the card. It took them 5 days to put the money back. This happened at multiple gas stations and I do not get why (I did not pay at the pump and I went inside each time). Also it is a hassle to get the last of your money off of it. I don't see a reason to give these as gifts or use them since it cost 6 bucks to activate it and to many places either don't take them or make it hard to use them. Just give the person cash, it will save you 6 bucks and make that person much happier. I honestly don't under stand the point of gift cards in general, it is basically throwing away your money. Be smart and give a gift that everyone loves, as in cash instead of any type of gift card.

After receiving a card that was used after being opened for 3 days I called into Cardholder Services *******536) to dispute the charge. They said I would receive a notice in the mail to contest the charge. After a month, I called in to let them know I never got the form. They then faxed the form to me which I tried to fax back to them multiple times and the line doesn't work. I used different faxes, sent it at different times, etc. I called in to explain this to them and the representative gave me a fax number to another department and said to list on the cover sheet to transfer it to the Dispute Department. I called the next day to confirm it was received and was told that they can't transfer the faxes, so to try and fax it again to the first number they gave me. I kept explaining that it doesn't work, but they said it's either fax it or mail it in, so I tried to fax it again. AND GUESS WHAT, the fax number still doesn't work! So now I have to send it in via mail and wait 90 days for a resolution.

Seriously get it together and figure out a better way to help your paying customers. Clearly, your fax doesn't work and you're expecting customers to pay multiple times to have things faxed and mailed to you.

So after 2 days of trying to use card on wargames, and getting multiple "locked" transactions, I finally got some answers. They would not make any exceptions to the policy- which is not currently listed (as of today) online. They stated the card can't be used on gaming or gambling websites, although this is not listed ANYWHERE on the terms or agreements of use paper INSIDE the package. Who can read all that prior to purchase. It is not stated ANYWHERE on the PDF on their own website. My last transaction, for what ever reason, they told me was not even trying to be processed in the USA, yet the same site the transaction before showed San Francisco. I am not sure where an online site is based. I am now stuck with this 50 to use else where and have to get another card from another company for my son to go online and play his game. I spoke to 3 different people- the first informed me I needed to register the card--- oops my bad... the second told me about the gaming restriction. I find this interesting issue as purchasing this card is like holding a 50 dollar bill. It is not re-loadable, there is no line of credit, I can't ask for more credit, it only has a 50 limit- but I needed 16 digits of a cc to make my purchase online. I am warning all my social media people, with the holidays coming up to look at the BACK of the prepaid card they are going to buy and if it reads PREPAIDGIFTBALANCE.com... to move on to another card! Thankfully I was not on hold for very long. Oh and I was given a PO Box to escalate my complaint.