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Porch Reviews Summary
Porch has a rating of 3.4 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Porch most frequently mention great job and next day. Porch ranks 4th among Home Remodeling sites.
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The questionnaire on Porch only took 10 minutes to complete for 2 bathroom remodels, and I was contacted by 5 contractors all within 48 hours! Very convenient resource.
Porch landscaper took me for $2900 with no work done, criminal charges filed. Porch refuses to stand up to their guarantee although they said they had approved the $1000.If possible zero stars would be appropriate. Cecil Durham. Proof of purchase etc already sent and approved.
They do not answer their phone EVER. They do not return calls when I leave messages EVER. They do not respond to emails EVER. My point of contact Andy, who gave me his "direct number" did NOT give me a direct number. But it doesn't matter because he doesn't answer the phone, return messages, or respond to emails either.
They literally have NO customer service at all.
I was called by A Porch associate to see what contractor services I needed for my new home purchase, I booked movers and scheduled pods delivery around movers, only to receive an email from PORCH that job was canceled they couldn't find movers after all.
Hello Angela. This is certainly not the experience we aim to deliver at Porch, thank you for bringing this to our attention and we would like to apologize for this experience. When your appointment was booked, we believed we would have a professional(s) able to provide the service. As we were unable to send someone out, we canceled the service. We apologize for any inconvenience that this may have caused. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.
This was my first experience with this website. I found them very responsive. The pro that was selected was amazing. Conner Rawlins from Foundation Professionals of Florida contacted me and was very happy to assist me. Our appointment was very pleasant and a very informative education on what actions could/should be needed for my project.
The vendor never got back in touch with me, to schedule a site visit/estimate.
Hello Kevin. This is certainly not the experience we aim to deliver at Porch, thank you for bringing this to our attention, and we apologize for the experience you had with that contractor. Please reach out to [email protected], or call directly at 855-494-5972 with your project details and contact information. We want to make sure this does not happen in the future. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.
Excellent. I had an immediate response from a contractor associated with Porch. Had the work done the next day
I am still waiting on estimates- no response from anyone, a complete waste of time
Everything went well; project took 30 minutes (+/-); the electricians were very professional and polite.
This group McKee Brothers was the best contractors I have hired. On time, fair pricing, friendly and very reliable. I am
Using them again for more projects. Glad I found Porch.com.
Inadvertently sent to this company twice. Both times they had the wrong project written down. Received multiple calls for services I didn't ask for. Called me at 7am 4x in a row. 2 reps hung up on me as soon as I stated I wasn't interested. Call center tried to get me to an agreement to receive additional solicitations for other "related" services. Received multiple calls after saying no to this. Stay as far away from this service as possible.
Set up an appointment and tried to talk to someone. People did not speak English and did not listen. Their pickup service wasn't. They cancelled without telling me. I probably got lucky,
Hello Jerry. We are sorry to hear about this experience. We aim to provide homeowners with an easy, straightforward process from booking through project completion. We missed the mark on communication here and we apologize for any inconvenience. Please reach out to [email protected] with your project details and contact information, we want to make sure this does not happen in the future. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.
Do not become a pro they promise you stuff and it's no different than paying one at a time they offer you things that is not true
We're sorry to hear that you have not had a positive experience working with us. We aim to provide contractors with high-quality leads and exceptional customer service. We take your comments seriously, and we will use your feedback to continually improve the Porch experience for contractors. You can reach our support team here: https://porch.com/pro/support.
I tried twice to get some help using Porch. They provided about 6 different telephone number to contact, but when I tried to contact them I got no answers from any of the numbers provided.
The installer was on time and had the correct equiptment to install the fan in the 14 ft. Ceiling. He worked quickly and was finished in about 1.5 hours. The price was resonable.
Ken kramer did excellant job. Go floor squeeks gone, pull up carpet, fixed squeeks. Laid carpet and stretched it
I wanted to have professional guy for my project, so i found this website, but it did not work out, responded repairman did not finish his work and then does not answer on my phone calls. Got in touch with the Porch.com, they did not resolve even close my issue, they even did not apologize for.
Do not recommend this website...
He arrived on time and very quickly took care of our project. The ideal handyman. Polite, courteous, and efficient.
From the business
Porch is the leading destination for professional installation, assembly, repair, maintenance, and other home services from quality pros. Porch has a nationwide network of home services professionals that make it fast and easy to tackle whatever's on your home to-do list. Porch also connects customers with a suite of free services, including a dedicated Home Assistant, 24/7 help, online project management, project cost guides, pro reviews, and much more. Learn more at porch.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ms. Cecil Durham. This is certainly not the experience we aim to deliver at Porch, and thank you for bringing this to our attention. We would like reconfirm that the documents were submitted for the payment process to begin. Payments are made every Thursday of every week, it will just depend on where you are on the list of people that are also waiting on their refund. We ask to please be patient, and if you still have not received the payment by next Thursday, then we can see if it can be expedite it. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.