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PoolWarehouse

3.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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PoolWarehouse Reviews Summary

PoolWarehouse has a rating of 3.1 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PoolWarehouse most frequently mention customer service, sales rep and timely manner. PoolWarehouse ranks 3rd among Swimming Pool sites.

service
149
value
141
shipping
142
returns
85
quality
125
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3,895 reviews

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Bill B.
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Great
July 17, 2020

Great

Date of experience: July 17, 2020
Kathleen C.
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Hopefully these ladders are in stock and will ship out quickly!

Date of experience: July 13, 2020
JOE L.
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Great website with decent prices, free shipping and easy to navigate and purchase.

Date of experience: July 13, 2020
Christy C.
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I was worried with all the Coronavirus that it would take months to get my order. I ordered a deck ladder and it was very easy ordering and payment. Yes, I would recommend this company and I would order from them again. I received my order with in weeks and it was just what I ordered. I am a happy customer.

Date of experience: July 12, 2020
Jane M.
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Courteous store personnel helped determine delivery time, received product and have been happily using several times a day.

Date of experience: July 12, 2020
Florida
1 review
0 helpful votes
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Great experience
July 9, 2020

After months of research I finally settled on Pool Warehouse for my pool kit and I am so thankful I did. The care and attention I received during the initial purchase of my pool kit continues today. From the very begining I have received exceptional service. Jt and Jones answered all my questions no matter how crazy they were and eased my apprehension on such a large purchase completely on line. Recentely I made a change to my pool deck and realized I would need extension collars for my three skimmers. The standard order processing time to receive them did not meet my scheduled concrete pour. Once again I reached out to Pool Warehouse sales and reached Marshall Lowe, he was able to assist me to ensure we meet our schedule.
If you are thinking about purchasing your pool kits from Pool Warehouse you won"t regret it. Thank you for everything you did to make my backyard dreams come true.
Sincerely,
Michelle O.

Date of experience: July 7, 2020
Stephen J.
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Please ship as soon as possible thanks
July 6, 2020

Please ship as soon as possible thanks.

Date of experience: July 6, 2020
Kevin B.
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Good Price on the Pentair IC60, best I could find. Easy Ordering. Fast delivery.

Date of experience: July 5, 2020
HAL B.
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Does not clean as well as I expected but good for the money.

Date of experience: July 3, 2020
Deborah J.
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Very apprehensive about buying a product like this on line.

Date of experience: July 1, 2020
Cynthia F.
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I got nervous when I was checking out and completed the credit card info, after I submitted it the screen went back to the checkout. So I had to pay all over again. I hope I wasn't double charged. I never received a confirmation email nor any information on my tracking.

Date of experience: June 30, 2020
PC S.
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Good Site
June 30, 2020

Good Site

Date of experience: June 30, 2020
Gary S.
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Easy to find product and place order
June 30, 2020

Easy to find product and place order. It was the only place I could find the pool robot and caddy as a package deal.

Date of experience: June 29, 2020
Sandi S.
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A confirmation that my order had been received would be good (just had the immediate PayPal charge). But otherwise very satisfied!

Date of experience: June 26, 2020
Jessica G.
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The ladder cane sooner than expected, especially given the delays with the pandemic.

Date of experience: June 26, 2020
scott b.
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Very easy
June 26, 2020

Very easy

Date of experience: June 26, 2020
Michael S.
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Still haven't received the slide
Hasn't even been shippt

Date of experience: June 26, 2020
Christina M.
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Product was not made as well as I would have expected. Purchased a pool cover from you before and it was of much better quality.

Date of experience: June 26, 2020
Nancy S.
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Easy, but I don't like being forced to write a review to place my order.

Date of experience: June 24, 2020
Anthony E.
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Easily found the part I needed
June 24, 2020

Easily found the part I needed. Better value with free shipping than other sellers!

Date of experience: June 24, 2020