PogoReviews 302

I have been a member of Club Pogo For years. I renewed my membership and began having problems with games I played EVERYDAY. I followed all the instructions on the HELP pages. I could not find any way to contact anyone to report the problem. I finally posted on the forum board and a supposed tech emailed instructions that I again followed to the letter. He than asked me to cut/paste/send to him the specs on my computer. I heard nothing back. There is no customer service to complain to. If I cancel my subscription I will not get any $$ back. I paid for services I cannot use. Club Pogo is a big Rip off. I am so dissatisfied and there is no way to get any help from Club Pogo

The games are great WHEN they work. Everyday it is a new problem. Getting help is almost impossible. If you do manage to get through to someone they either don't understand what you are trying to tell them or just spit out the company line: It's your computer! I have spent hours trying resolve Java issues, screwed up my computer and had to install and uninstall so many times it is stupid!
If I could find another Scrabble game as good I would leave. It is hardly a pleasure playing on this site anymore with all the stupid changes that don't improve the game going on.

This pogo is nothing but a piece of garbage they update the java then half the games don; t work and then you keep getting plug ins and have to use the box in the top in order to play the games. They have changed regular scrabble so now that you can; t even get a new game. I will not be renewing my subscription next year have been on here almost 5 yrs its a waste of money since they don; t give a damn about how their games work and when it comes to fixing them they are the laziest in the world!

I spent months and endless hours of trying to load games in the Forum section, working with the moderator and (supposedly) the programmers/designers to try to fix issues I had with games after a new Java update - of course Java.
When my last post was ignored for over 10-days and a new Java update came up that now blocked the games I'd managed to play after the previous update I let them know how unhappy I was.
Their response was to lock me out of that forum feed and tell me that it seemed that all I wanted to do was vent and that was not the place for it.
My response was to cancel my membership.
They are all about making money and nothing about providing service.
Oh, and, of course, it's all Java's fault. Certainly couldn't be the people who design their games and absolutely have to play with every new bell and whistle that comes along whether it works or not...

They've been sneaking Ad times up in the last two months. Originally it was 30 second Ad for first game and then 30 for consecutive. Then they inched it up to 35 for first and 30 for consecutive. Now today I note it is an incredible 40 seconds for the first Ad,

I'm finished with Pogo. If you're a super good player you get three uninterrupted games... occasionally four. The Ad is repetitive and far too LONG. I wouldn't buy any of the products because I'm so angered by the Ads. And Pogo's free trial was interrupted with silly pop-up messages. Big FAIL.

I have been a member for almost 10 years. 3 weeks ago my credit card got hacked. I went into all the places I used it and deleted it. I was issued a new one, went in to add a new card to Pog and they refused it. My husband tried his 3 cards, all refused. I still had weeks left on my Pogo account. Try to contact this company, its impossible. Emailing is out of the question and forget their Pogo email Help, that is ridiculous. So here I am 10 years into this site, and now with 3 weeks left, suddenly I can't renew or entire any credit card. Save your 40 bucks people, if the site has no customer service, don't waste your time...

Absolutely horrible customer service.If you email them you just get an automated response so you have to call or live chat. Live chat takes about 45 minutes to connect & then they just sit there for like another hour not telling you anything that is going on. I will never play on this site again & i have been a member for over 9 years. Please dont waste your money. From what i have heard they dont pay out their jp winnings either

I love Pogo.com. I've been using this site off and on for about 9 years or so. My son also likes playing the games. There is a very large variety of games to choose from.
One thing that can be pretty annoying is the ads in between the games with the free sign up membership. If you buy the Club Pogo membership you don't have to deal with the ads, and you also get access to games that are exclusive to Club Pogo accounts. I have had both memberships before and Club Pogo is definitely much better. You can also turn in coke rewards codes on Coke's website towards and get a free Club Pogo membership that way.
You also can complete tasks for badges, earn tokens to buy virtual things and dress up your profile person. I personally don't utilize any of these things, but my son does and loves it.
Bottom line for me is it's not a bad way to kill a little time when you feel like it.