Plumbworld UK

My shower still hasn't arrived, I have emailed several times and no one ever responds to me
Waste of time

Going to be contacting Plumbworld direct, as we need to have the taps replaced, and for someone at Plumbworld to be responsible to pay for a plumber to carry out the work..

Lovely sink. Well packaged and delivered in good time.
The price was cheaper than any B&Q like store which made it worth the the day wait for
It to arrive.

Ordered shower which was an easy and fast process. However when came to fitting realised that the shower head was missing rom the box so contacted customer service via email and they immediately organised a direct delivery from the manufacturer to correct.

I purchased matching shower and taps in brushed gold to find out my wall wasn't thick enough to take shower so had to change it. Although you have to sort out your own returns this was easy enough (I used parcels to go) what I was disappointed and felt this let the company down was the estimated delivery time from DHL which was 3 hours late. A second occasion I found out I had purchased a sink and unit without a waste or plug. Customer care were very helpful sent me a photo of the matching plug again let down by DHL I paid for next day delivery which it did come next day but again about 3 hrs late do the plumber had left and had to return next day. Also it would have been helpful when ordering the sink/vanity unit if I would have been prompted to buy the waste and plug at the same time while online and not finding out at the time of fitting that I didn't have them.

10 days delivery the website said, 4 weeks later I cancelled my order. Communication is non existent unless you call, then all you get is lies, I do wonder what made me so special that my Mira shower tray was made to order! Went elsewhere and got the same shower tray in 4 days. Gets one star as I can't leave a review with no stars

I often visit your stores. I buy everything. You are great professionals. Thank you. Have a nice day!

This company advertises things on ebay which they do not have in stock, and even when they are telling you it is discontinued they are still advertising more than ten items available. They do not reply to emails and will only respond when ebay get involved. They don't answer telephones blaming covid-19, however other companies are diverting telephone lines to ensure great customer service something Plumbworld don't seem to care about

The worst website I've ever dealt with, and am still communicating with, is Plumbworld. I purchased a Bristan Java Kitchen Tap from them in February for the sum of £68.60. The plumber fitted the tap, but it was faulty. It dripped constantly and leaked water from the parts where the spout swivelled. To stop the water spreading over the kitchen countertop I had to wrap a tea towel around the base of the tap and replace this throughout the day and night. The plumber returned and said it was a faulty tap, so I called Plumbworld and they recommended sending me a replacement. The second tap arrived and exactly the same fault presented itself. When the plumber visited my apartment on the fourth occasion, he called Bristain and confirmed that it must be a fault with the cartridge, and they agreed to send a replacement. The plumber returned again and fitted the cartridge. The tap leaked for a couple of days and then stopped.

I communicated the escapade to Plumbworld and asked for a refund for the tap due to the stress, inconvenience and because I had to pay the plumber for 5 visits. I was shocked when the reply came back: "I am so sorry, but we wouldn't be able to issue a refund for the tap and we do not offer any compensation towards plumber's costs." Further emails said I" am the manager here and deal with customer complaints. I am ever so sorry you have had these issues, but the warranty covers the product only and not any installation costs." I was very surprised when the Customer Support lady said, I am so sorry, but you advised that Bristan supplied you with the spare part, was this not free of charge?"

I expected Plumbworld to refund the £68.60 because it was the right thing to do. Anyone can say it is their policy not to do something but in reality, of course they can refund the money. As you can imagine I am very disappointed with this company. If it was my business, I would have returned the money immediately or offered a voucher to redeem at a later date. Needless to say, that I will never shop on the Plumbworld that is the key lesson learnt. It has made me wary of buying products which are faulty. I would probably return the item and get my money back rather than a replacement. I wonder if the tap was a problem batch. If I had bought a completely different make and model, I wouldn't be forking out five fees for the plumber.

THE LATEST UPDATE FROM THIS WEBSITE: I do understand your frustrations and I am so sorry for the issues you have had. As a gesture of goodwill, I can process a refund for the tap, will this be ok?

SO AFTER MANY EMAILS THEY FINALLY DID THE RIGHT THING