Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions has a rating of 4.5 stars from 3,189 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
We monitor reviews for authenticity
There was a misunderstanding in the payment process that left me WITHOUT my money that I spent, and WITHOUT my gold that I'd ordered. Thanks to the absolutely TERRIBLE service that I sat through, I'm now without the $70 that I spent and I have multiple days to even TRY to get it back. They wouldn't even consider any explanation or try to adjust their opinion on the misunderstanding. I paid through Paypal and the names did not match. Despite the fact that the person who I am buying for is a DIRECT relative, they said that the payment couldn't be completed, even after they'd told me previously that a direct relative was acceptable. I now have days to wait for even a chance at getting a response from anyone who has the power to help me. That's the best case scenario. Likely this site stole $70 from me and I'll never see it again. I HIGHLY recommend that anyone who is debating using this site doesn't. Sadly 1 star is as low as it lets me. Negative 5 is my current opinion of this site. If I could rewind time an hour and a half and skip to a different site, I would. So I hope you do the same.
Fast, safe and secure. The best site for this type of transactions.
I tried to make an account, and they said they have a very trustworthy way of verifying identity (PlayerGuardian). They wanted me to give them my cell number. So I gave it to them, but when I submitted, I kept getting an error that says "Please note that only fixed line and contracted mobile phone numbers are supported by our SMS and Automated Call verification systems." I contacted customer service, and they made me wait 15 minutes, then they said that my cell phone company (Wind Mobile in Canada) ONLY has prepaid numbers. But my number is NOT prepaid, and I phoned Wind to change that from 99% sure to 100% sure. They said that my phone is NOT prepaid. I'm in a 3 year contract. So I contacted customer service again, and they told me "the site is not the problem. Your phone number is the problem", and then he said that I should either enter a 2ND cell contract with another company, or that I should use a relative's phone number on another cell company... in other words, he is encouraging customers to CHEAT on the verification process by giving out numbers that do not belong to them. So he is showing that PlayerGuardian is USELESS. No wonder I saw a lot of reviews about fraud on this site. They encourage fraud!
5+++, excellent website for online currency purchase
Seems very secure. Referred by a friend. Great prices. Will use again.
Already sold 7 accounts and in what comes to security its excellent. But the fees they take from every sale are too high. If you sell an account for 100$ and use paypal as your patment method you ll end up with about 85$, in which 13$ are for the site. But probably a good price considering the professionalism
Simple and secure. The level of professionalism really surprised me. The site is straightforward and does everything possible to verify customers and sellers alike.
Well, just like the site said it's a save means of player to player trading and my first purchase went off with out a hitch. I will definitely be coming back.
Overall a positive buying experience. Website is easy to navigate, made gold buying a breeze.
Messaging system could be "enhanced" as it can be difficult to send quick messages to sellers about in stock gold and deliver times / availability.
Great site in general, their site provides simplicity for the service they provide, From my personal experience I highly suggest this site to whoever is interested in buying gold for any game +1
Great service! I was worried about any scams but after the fast and reliable service I will surely shop with them again
Best service Ive ever used! Love using it to get a step ahead in games.
The website is well maintained very clear and I felt very safe making my transaction. It also allows us to visit the people selling the items to see if they are actual real merchants. My overall experience was excellent and I would recommend this website to another person!
When I told myself I needed to buy RS Gold, I decided to buy from PlayerAuctions.com because they're deliveries are quick, and easy. I'm glad I can order from these guys without having to worry about any hassle, or serious delay.
It is a very safe site where you can make your transactions as gamer safely and quickly with good customer service and you will be protected all time by the team playeauctions.
Excellent site, has all the items/gold/accounts that any gamer could ever need. Transaction system is great and the ability to view feedback makes it really helpful against scammers! :)
DO NOT USE THIS SITE: WARNING
I bought an account around 7 months ago, the owner of the account took it back. I contacted the help desk numerous times to try and get a refund or the money back, i NEVER got a response back, i just recently got a response saying "Because you didn't have insurance, we cannot give you your money back". So i wasted around 60$ on this $#*!ing garbage site.
NEVER DO BUSINESS ON HERE BECAUSE YOU WILL GET $#*!ED OVER.
Quick, smooth and easy. Four simple words that I have to say.
Sleek website design, a great feeling of security and confidence from start to finish! Sellers must be vets, I got my transaction under 4 minutes I didn't even have to bother the guy/girl.
Answer: You don't want to buy from them.
Answer: Just don't use their service. Trust me, you will save a lot of your nerves and time if you don't.
Answer: How to get started. Click the URL bar and type anything other than your terrible website. Unless you want to be scammed to lose time and money, in which case go ahead and continue using playerauctions.com.
Answer: You got scammed! So did I. PlayerAuctions is nothing but a SCAM!
Answer: Maybe this will help: https://en.wikipedia.org/wiki/Playerauctions Regardless they have terrible Customer Service. Their english is not proficient to be doing business in the US and their work ethic is just terrible. It's a shame that they show the stereotypical greed of chinese who just does it for money and doesn't care what gets in the way and cuts too many corners to be acceptable to be called "The world’s safest player to player trading marketplace for WOW Gold, Runescape Gold, Guild Wars 2 Gold, ArcheAge Gold, CS: GO items and much more."
Answer: Don't do business with this company, they stole my money after my account was recovered merely a month later -- I'll be reporting them to the BBB after tonight.
Answer: Hello Mikael. Could you please try accessing the site again on a different browser? It might have just been a temporary website server issue, and this might be sorted out already. If you continue to have problems with this, please take a screenshot of where there seems to be an issue, then send it along with your username to [email protected].
Answer: Absolutely. As a buyer, your payment is secure with us and will not be released to the seller until you click confirm on our website, once you have decided that the item/gold/account that you bought is good and complete. If you find any problems with the sale, you may dispute it and if the sale you received is not as described, you will be issued a refund. As a seller, your payment will be released once buyer is satisfied with the sale, and this guarantees that you will receive payment as opposed to transacting blindly on the internet with someone you don't know. In the case of disputes, if you've proven that you were able to deliver the sale successfully and as described, you will get the payment. Please note that we enact the User Assumption of Risk as stated in the front page of our website, in that we cannot guarantee that all trades will be free from risks. However, by carefully securing your order and being wary of scamming attempts, together with our team's efforts to secure an order, this can be thoroughly mitigated. I can elaborate more if you'd like, just post another question, Sabrina.
Answer: They will make sure you don't get refunded. Be sure of that. There sites a massive scammed just Google them...
Answer: Hi there. Kindly check here: https://support.playerauctions.com/hc/en-us/articles/360052300733-How-to-sell You may email [email protected] if you have any other questions.


Hi Justin,
If we're going to be completely candid, PlayerAuctions offers the option to purchase additional insurance for game accounts because we understand that this specific product type is particularly risky. Those who purchase additional insurance generally understand this risk, and not mind adding a few dollars for the offered protection. It is not unlike travel insurance or health insurance: you hope to hell you won't have to use it, but if something happens and you have to, it is a godsend.
For those who purchase insurance and claim it with strong evidence that access to the account was lost due to the actions of the previous owner, we offer market credit to purchase a replacement account.
For those who choose not to purchase insurance, we can suspend the seller if you have proper evidence of guilt, and recommend contacting the game publisher to have it permanently banned.
I hope this clarifies! But please do send me a private message with your Order ID and PlayerAuctions username, so that we can investigate what happened in your case, and review our policies if needed.
Thanks,
Lei
Customer Support Manager at PlayerAuctions