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PlayerAuctions

4.5

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From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).


playerauctions.com
Founded in 1999
Los Angeles, CA, United States
+312
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PlayerAuctions Reviews Summary

PlayerAuctions has a rating of 4.5 stars from 3,189 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.

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Portugal
1 review
2 helpful votes
Follow Pedro S.
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Scammers!
May 7, 2017

I WAS SCAMMED BY A SELLER AND PLAYERAUCTIONS DIDN'T DO ANYTHING. I'VE THE PROOF RIGHT HERE https://www.sendspace.com/file/j6qarf THE CODE DOESN'T WORK I DID NOT RECEIVED WHAT I BOUGHT IT'S A COMPLETE SCAM. THE WEBSITE IS VERY BUGGED PEOPLE CAN HARDLY LOGIN AND COMPLAIN. IT'S A SCAM BEWARE. I WANT THE CODE OR MY MONEY BACK ASAP! I'VE PROOF https://www.sendspace.com/file/j6qarf

Date of experience: May 7, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi Pedro,

I am unable to see the video, but if you can send me a message with your PlayerAuctions username, and the Order ID, I can check out which "code" you are referring to and see what I can do for you.

We receive many support tickets on a daily basis, so yes, people are able to raise their concerns and we do address them. If there are bugs, we will need to ask for more details so that our technical team can replicate the errors and attempt to fix them.

I hope this clarifies, and I hope to receive the details of your concerns soon!

Thanks,
Lei
Customer Support Manager at PlayerAuctions

Florida
1 review
1 helpful vote
Follow Kienan G.
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The items you order always get delivered eventually, 24 hours guarantees that are not met do not get addressed. Sellers do not listen to buyers when it comes to method of delivery.

Date of experience: May 7, 2017
New Jersey
1 review
1 helpful vote
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Seller's are great, and very fast to delivery. Love the site, makes everything simple and easy to use.

Date of experience: May 6, 2017
Japan
1 review
2 helpful votes
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Very fast
May 5, 2017

Im very happy with the service received my account very fast. Very good support too, fast response and always prepared to help us with our questions! 5 STARs :)

Date of experience: May 5, 2017
South Carolina
1 review
2 helpful votes
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Good Webiste
May 4, 2017

Bought a lot of accounts from there. Pretty good website... I really enjoy it. I was scammed once, but I would have to say it was my fault, because the person didnt have any reputation and was really fishy.

Date of experience: May 4, 2017
Iowa
1 review
3 helpful votes
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Update as of May 5th- after a night of exchanging over 60+ emails and me constantly harrassing them about getting paid, they sent my payment to Paypal. I purposely stayed up tonight to catch their pay and I quickly grabbed the money and sent it to a friend so they could not cancel their payment. Still a very shady business and will never use them again. Good luck if you do.

Sold an account on here, gave the 14 day guarantee on my account. The buyer has my account and is pleased, gave me a good rating and everything.

It's been well over 14 days and still no payment to my PayPal.
Oh, wait... let me rephrase that.
They did pay to my Paypal and then canceled the payment 12 MINUTES LATER.

They said that I did not claim it in time and they canceled it for that reason and to contact Paypal for help.

Um, no... thats not how this is done.

So, pretty much a scam. Going to see what I can do to get help on this matter and no, Lei P. [PlayerAuctions Rep], I doubt I want your help because I imagine you will give me the runaround too. I have called and emailed repeatedly about this and I get no response thru email and nobody ever picks up the phone*******208) when I dial. So, lesson learned.

PlayerAuctions attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi Michael,

With regards to disbursement, when you offer free insurance, this takes into account the insurance period (in your case, 14 days) PLUS the routine disbursement time for your seller level (usually 2-3 business days). To set expectations properly, it could take up to 15-18 calendar days to get your payment for a 14-day free insurance, considering that weekends are not counted in business days. I hope that clarifies that this is standard process, not a scam.

I'm not sure what you mean by "canceled the payment 12 MINUTES LATER" because that is highly unusual (we do payments in bulk, and cancellations of such volume would be irregular). You're right, that's not how it's done. If you can give me the Order ID, then I can check out what went wrong and raise any issues internally with our finance and tech teams. (At this moment, I can't provide any useful information without knowing the Order ID, your disbursement method, the transaction ID on our end, or your username.)

Also, I'm sorry, but we don't currently offer phone support, and I'm not sure where you got that phone number but it may be the telefax at our remote office.

Hundreds and thousands of people trust PlayerAuctions and trade at our website daily, so rest assured this is not a fly-by-night scammer operation; we've been around since 1999, constantly trying to improve our site features, our processes, and our risk management. Of course, it's your prerogative whether to use our site or not, but many people have found value in our site and I hope you can give us another chance!

Thanks,
Lei

Customer Support Manager at PlayerAuctions

Philippines
1 review
3 helpful votes
Follow AbdulRahim M.
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Sold my account and never received my money they dont reply to my emails when i contacted support I'm posting a video on youtube about this scamming piece of $hit! Disbursement time was already done and i have been waiting for 2 weeks now for them to send the money but they didnt and the person who bought my account is part of it too those scamming piece of $#*! he said "haha you just got scammed kid".

Update they scammed two of my accounts someone bought my account and then cancelled order after getting my accounts password and email chance everything! Then playerauctions support wont reply to my mails!

Date of experience: May 3, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi AbdulRahim.

We absolutely need to ban that scammer and prevent these things from happening to you again or other sellers. Can you send me a message with his PlayerAuctions username? Can you also send me information about this, such as your Offer ID, and an Order ID if available?

I'm sorry to hear this happened to you. If you have contacted support, please also let me know of your own PlayerAuctions username so I can check and see what we can do for you, and make sure we've done everything right.

Thanks,
Lei

Customer Support Manager at PlayerAuctions

Denmark
1 review
7 helpful votes
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Bought an account and the seller hacked it back somehow. Playerauctions refuse to pay me back! $#*!ing $#*! people!

Date of experience: May 2, 2017
Poland
1 review
5 helpful votes
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I PAID 150 $ WITH MY PAYPAL! FOR COC ACCOUNT, AND ITS SAYS PAYMENT VERIFYING IM WAITING 1 day and its still same, i sent 10 tickets to support nobody respone. I GO TO POLICE NOW!

Date of experience: May 2, 2017
Pennsylvania
1 review
2 helpful votes
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10/10
May 2, 2017

I've used this for quite a bit and its been very good to me. 10/10 would use again. :) Its very nice and easy to use I'd recommend it for anyone.

Date of experience: May 1, 2017
Mexico
2 reviews
2 helpful votes
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Good!
May 2, 2017

I have never had an issue purchasing on Playerauction.com before, great trading site! I would definitely purchase here again.

Date of experience: May 1, 2017
Australia
1 review
2 helpful votes
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Ive used this site in the past and never had any issues. Plan to get back onto it and see what I can do :)

Date of experience: April 30, 2017
Missouri
1 review
2 helpful votes
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Great service.
May 1, 2017

Fast and reliable delivery every time, and the prices are fair as well. I've used gold sites for years and none of them felt this secure or reliable, items are always in stock.

Date of experience: April 30, 2017
Mississippi
1 review
2 helpful votes
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Been using this site a lot, never had problems. IF only i had an apple and a elysian shield so i can block eve from eating it and ruining the world. Dat dumb $#*!. Good site though. Got my elysian shield now cause of it. Thanks

Date of experience: April 30, 2017
California
1 review
2 helpful votes
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Don't use this scummy website. Came here to pay good money for some csgo accounts.

Without warning they ban my account and take my money.

Take your business elsewhere.

Date of experience: April 29, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi Jerry,

It sounds like something unexpected happened with your PlayerAuctions account status and/or order.

Can you send me a private message with your PlayerAuctions username and your Order ID, so that I can investigate this for you?

Thanks,
Lei

Customer Support Manager at PlayerAuctions

New Jersey
1 review
2 helpful votes
Follow Ciaran B.
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I've used this site before and i loved it. Now i hate it. To start, when i tried to pay, they charged me 4 times for their verification fee. Finally my card was blocked. So then i had to go to my bank and discuss it with them and they cleared most of it up. Then i went back home and tried again. Finally the payment went through. Now ive been emailing them for about 3 hours trying to get my money. I have to send them verification by getting an online banking statement. I dont even have online banking, so i called the bank and they emailed it to me. Now they're saying its not enough information so i have to go on paint and highlight everything theyre asking for. Even after all that, now theyre asking for a picture of my credit card. I sent that to them too. Now ive been waiting for about 5 hours doing this whole process and i have to go to work soon. I wont even get my money today.

PlayerAuctions attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 27, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi Ciaran,

I'm sorry for any inconvenience you may have encountered with regards to our routine payment verification process. However, PlayerAuctions doesn't charge any "verification fees" so I'd like to look into this to see where you're coming from. Hopefully this has been resolved by now as part of our risk management SLAs.

Just to double check, can you kindly send me a private message, and include your PlayerAuctions username and the Order IDs involved?

Cheers,
Lei

Customer Support Manager at PlayerAuctions

Illinois
1 review
2 helpful votes
Follow david R.
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Great site, fast results. Have had many good transactions over the years and was burned once. Nature of the business alas. Use them a lot for accounts and krono in the game Everquest.

Date of experience: April 26, 2017
Hawaii
1 review
2 helpful votes
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Playerauctions Review
April 25, 2017

I recommend doing business here, great way to get the best gaming goods for cheap, on all of the best game titles

Date of experience: April 25, 2017
Malaysia
1 review
2 helpful votes
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Purchased twice
April 25, 2017

This is my second purchase on this website and I am very satisfied with the service provided by Playerauctions. They secured my payment to the seller and waited till delivery was made before sending payments to seller

Date of experience: April 24, 2017
Spain
1 review
1 helpful vote
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If u play archeage this is your best gold site, you will find from gold, to BiS items, accounts,. I have been using this from time to time for 3 or four years and i can say i have due some little problems from time to time but its always ending well. Max wait due to some mistake but u always get what u need

Date of experience: April 24, 2017