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PlayerAuctions

4.5

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From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).


playerauctions.com
Founded in 1999
Los Angeles, CA, United States
+312
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PlayerAuctions Reviews Summary

PlayerAuctions has a rating of 4.5 stars from 3,189 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.

quality
442
This company responds to reviews on average within 0 days

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Norway
1 review
1 helpful vote
Follow Espen K.
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Not delivering product.
September 29, 2017

I have bought a osrs account, and the details reguarding my product have not yet reached me, even though the order "page" says email has been sendt to me.(It has not.)
Every email I send, is ignored, or straight up responded with automatic responses.
They already took my money, and customer service is basically non existant. So i feel pretty scammed at this point.

Date of experience: September 27, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Espen,

I know how important for you to get the account details of the account that you bought. And we apologize for the inconvenience of the delay has caused you. I have sent you an email to further explain what happened.

We will make sure that this delay won't happen again. We thank you for your usual understanding.

Regards,
Krys

Illinois
1 review
0 helpful votes
Follow Jake S.
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I bought an LoL account in april. After 3 months it got reclaimed by the original owner or the person who stole the account and sold it to me.

The Playerauctions site acknowledged that the account got reclaimed. They e-mailed me about taking further action for it. I had e-mailed them originally and received no response for 3 weeks. Then I got an official e-mail asking me if I thought my account had been reclaimed. (duh)

Really unimpressed with what they offered as customer support. All they tried to do was asking me questions like "Did you ever share your login info with anyone. Did you ever say it in chat." "Did you contact the original seller" (I did but of course I haven't received a response from them either.)

They basically e-mailed me 3 times asking me to prove my account hadd been reclaimed and then said if you don't have proof in 72 hours your case will be closed. They're a joke.

Date of experience: September 25, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Jake,

Please note that we've sent a private message to you to give you the important information about this case. We apologize for the inconvenience of this issue has caused you and I hope you will still continue using our site for future purchases.

Regards,
Krys

Massachusetts
1 review
1 helpful vote
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Bad Communcation.
September 28, 2017

I have been waiting 7-8 hours for my account inspection to be done. I've been patient but I'm becoming an unhappy customer. I am considering cancellation. Please reach out for me on order# ******* to resolve this. Both parties (seller & buyer) are waiting on PlayerAuctions.

PlayerAuctions attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi there, Mark,

We're very sorry that you had to cancel on the order. I know you had to wait for very long and we're sorry for taking up your time. I have now escalated this to the respective department for refunding. As soon as I get word that it's fully refunded, I will let you know by messaging you here.

Thank you, and I hope you have a good day.

Best regards,
Richard

Illinois
1 review
5 helpful votes
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Great Site
September 25, 2017

The only trustworthy game auction site out there. 100% recommended. No other company goes through as much to protect your information.

Date of experience: September 23, 2017
Canada
1 review
0 helpful votes
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Could be better
September 24, 2017

Some sellers are good, some are bad. Nonetheless still a great place to buy accounts in. Just make sure to buy from sellers with tons of feedbacks.

Date of experience: September 23, 2017
GB
1 review
1 helpful vote
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My order (*******) has been pending player auctions inspection for over 2 days. Payment was taken out 15 minutes after I bought the account and I still don't have the account information. I've sent 2 different emails and both have been ignored.

PlayerAuctions attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi there, Brandon,

I'm very sorry for how long the inspection phase has taken. We have now escalated this to the respective department for resolution. Please allow us some time to sort things out from our end; Once I get word on any updates, I will let you know here.

Thanks for being extremely patient with your order, Brandon.

Best regards,
Richard

Australia
1 review
1 helpful vote
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What a waste of $120. Well played you C**nts
Tell me i have cancelled my order, but my money has already conveniently gone in their account.

Yeah nice one

PlayerAuctions attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi there, Jeff,

We're very sorry that you haven't received the refund for this yet. I have now escalated this to the respective department to make sure it gets processed this time. It should be reflected in the activity section of your payment option, and I'll let you know of any developments here. We'll make sure it gets processed.

Best regards,
Richard

Australia
1 review
1 helpful vote
Follow Ethan C.
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First time buying anything on this website btw, I pay for the product and after 30 minutes of waiting I get a notification saying there was an error and that I have been refunded my money. I check my account and there was no refund made. I email support about it and with no reply at all my account gets suspended for no reason at all. If I dont receive my product or I dont see a refund made there will definitely be legal action taken

PlayerAuctions attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello there, Ethan,

I'm terribly sorry to hear about this. I looked into your account and order, and the reason why the order was halted is because you have a duplicate account with us at PlayerAuctions (as per policy, we only allow 1 account per user). Good news though; I was able to find your other active account, and I will now PM you the details so you may start using that one again. Moreover, I have escalated your order ID to the respective department for refunding. I will let you know again once that has been processed.

We sincerely apologize for all the inconveniences this experience has caused you. Please look forward to my message in your inbox. Thanks and have a good day!

Best regards,
Richard

Arkansas
1 review
3 helpful votes
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Awesome experience
September 24, 2017

Used this site more times than i am comfortable mentioning. Never had a single issue along the way. Excellent. Absolutely amazing.

Date of experience: September 20, 2017
Croatia
1 review
3 helpful votes
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Playerauctions.com review
September 21, 2017

Great site for buying and selling any game. I really liked the site because the shipments are quick and I like that I can play right after I bought the game. Returns seem very good aswell.

Date of experience: September 20, 2017
Japan
1 review
3 helpful votes
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Scam! Don't buy!
September 21, 2017

I placed an order for an Ark egg. I went to bed, woke up, and next thing I know, my account has been "suspended", the seller of the egg left me a rude message saying, "I just got home. Pa canceled your order apparently your a known scammer^^", and I've STILL been charged for an egg with no egg to show for it. My husband is in the military, and we live in Japan, so I'm not sure if it triggered their system, but the address I had listed was FPO. That should have been sufficient. Don't waste your time with this site. They took my money, didn't give me my item, and made me feel like I did something wrong simply for trying to buy a dinosaur egg. "Scammer", really? I gave one star for the lack of negative star options.

Date of experience: September 18, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Paulina,

I know it feels terrible to have this issue and I am very sorry for the inconvenience. I have sent an a message to your Sitejabber's inbox, please check on it so we can have this sorted as soon as possible.

Thank you,

Krys

Germany
1 review
3 helpful votes
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Everything worked like described A++ would buy again. Fast delivery and i need to get those 100 full so i keep typing some nonsense, did i mention playerauctions.com is a great site? Yes? Ok good, it is go there and try it out yourself

Date of experience: September 15, 2017
New Jersey
1 review
3 helpful votes
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Worst experience so far
September 14, 2017

I can not express how ridiculous and rude of this website-PlayerAuction, which made me so angry. I am a new buyer want to buy a dota2 account from their site. After 5 mins i made my payment to them, they suddenly locked my account with no reason, i can not check my transaction status and finish the transaction. I tried to contact their customer service by email(i sent to them more than 6 times both to their support team and risk management team) but 0 answer from them. I have been online shopping for more than 15 years, this is the worst website i have experienced, they treat me like a idiot, charged me and block me from my account, if they still not reply to me and recover my account, i will take legal action to protect my benefits.

Date of experience: September 11, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Bo,

I am sorry if your experience wasn't good. No worries, we would be glad to assist you on your concern and have this fixed for your as much as possible. We have sent a private message to you for more information, please check on it.

Best,
Krys

Slovenia
1 review
2 helpful votes
Follow Ivan J.
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Registered on the site, made a purchase and that got my account immediately locked. After this they requested from me:

Copy of my ID,
Me holding my ID,
Copy of a recent bill issued to my name and address

Way too much information needed for simple digital currency transactions. I'm not sure if this is even legal in the EU. I have opened bank accounts and got loans from a bank with less personal information than this.

After few email their support just stopped responding. Thank god, I've purchased the item with PayPal so at least I'm opening a dispute there.

Date of experience: September 11, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Ivan,

Thank you for letting us know about your issue with account modification. I completely understand how frustrated you are and I'd be glad to explain this to you. I sent a private message to you, please check on it.

Regards,
Krys

Italy
1 review
3 helpful votes
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All perfect
September 12, 2017

Fast as they said and all perfect. Vendor very very good. Recomended for all of your buy.
No problem and all ok.

Date of experience: September 11, 2017
NL
1 review
4 helpful votes
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Very good A+
September 12, 2017

Site works good, nice fast payment via paypal
Would tell friends about this great service!

Really really good.
Nice sellers
Good customer support

Date of experience: September 10, 2017
Australia
1 review
2 helpful votes
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Highly Recommend A+++++
September 10, 2017

Excellent rates, great customer service and communication! I've used this site many times and never had any problem!

Date of experience: September 9, 2017
Spain
1 review
2 helpful votes
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Got scammed, then banned
September 10, 2017

Bought over 50 products on their site, purchased a LoL account over 2 months ago, it had only the placements done, with Kogmaw or Twitch, by scripts, one day after purchase it got permabanned for this reason, it got banned having 10 games played, which means i didn't get to play a single game, disputed the order and the seller offered 25 partial refund, i refued and escalated the dispute to playerauctions, they didn't answer, messaged them again 2 weeks ago, today they permabanned me for fake proofs, proofs that even the seller accepted and made him try to give me a partial refund.

Site used to be very trustable years ago, nowadays they don't care about anything, and they won't help you with anything if you get in troubles purchasing something, that's why they have so many bad reviews lately.

Date of experience: September 8, 2017
Australia
1 review
3 helpful votes
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Absolutely Appauling
September 6, 2017

I had just bought a League of Legends account, and less than 5 minutes after paying for the account. I got an email saying that my PA account had been suspended and that I couldn't even log in to check my order directly after I paid. I am yet to receive the account after countless hours with no reply from any customer service tickets regarding this. My account on PA was not specified on why the account was suspended. I can't even request a refund with these scam artists because they completely locked me out of an account that as soon as I paid for suspended it and locked it so I couldn't do a single thing on. Now I am without any information, without a chance of receiving the account because the support team is atrocious in replying with such a matter. Would not recommend this company one bit, used to have good service with this company, now I am just appalled, Major thumbs down...

Date of experience: September 3, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi Jason,

We apologize for the delayed response as we are having large number of concerns on our end. No worries, we are trying our best to get back to each tickets as fast as we can. I assure you that Trust team can further assist you with your suspension and for your refund, it will be process by our Finance team. I have sent a private message to you with more information of your concern, please check on it.

Best,
Krys

Afghanistan
1 review
1 helpful vote
Follow D B.
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Shocking customer service, broken english. 45 Email exchanges, wanted over 20 pieces of Identification (Provided all of them from Governement ID, Bills, Work ID, Phone Calls, Internet Provider, Bank Statements, PayPal reciepts) etc etc etc.

Still nothing

Date of experience: September 2, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello,

Thank you for your patience. Because of the unacceptable experience you’ve had on our website, I would like to apologize for the inconvenience that this has caused you. I've sent a private message for more information about your concern, please check on it. We appreciate your patience and understanding.

Best,
Krys