Play Baseball and Softball
Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
So I ordered a glove that was "Out of stock" but they took my money out and it's been about 3 weeks and the money still isn't in my account! Customer Service hasn't done a single thing to help.
Ordered some pants and bats and paid for next business day delivery. Items did not come! Will NEVER order from these clowns again.
Sydney interrupted me several times about a bat that was market clearance on the website and offered an additional discount. She told me I was looking in the wrong place. I said I can send her a screen shot and she said it would not matter, she would not honor it. With service like this in such a competitive space, they won't survive.
I purchased the Louisville series 5 rig wheeled player bag in blue for my son's birthday at the end of March. By the end of April the bag had a hole in the bottom of bat compartment big enough for bats to slide out of the bottom of the bag. After a month! We have a Nike bag that has lasted five years with no holes and all zippers intact! The Louisville bags are crap. Stay away and don't waste your money.
There customer service sucks... I bought baseball pants for my kid for allstars the first time he wore them they won't stay button and they would not honor a return... WHY because they had been worn... Oh my it is called how do you know they are defective until you wear them... Seriously... they Sale crappy product and then don't honor a return... They are thieves...
I ordered two bats and two bat wraps all said to be in stock.
The next day i get an email saying one bat and wrap shipped while one bat they are out of and discontinued and the other wrap on back order for two weeks.
If i had known any of this i would have just ordered from someone else.
Their inventory control sucks and their customers pay the price for it.
We ordered baseball pants and a catchers set for an upcoming tournament. We paid an extra $22 for expedited shipping, but only the pants arrived. I called customer service and was told that since the catchers gear is sent from the manufacturer, the expedited shipping doesn't apply. Since our primary concern was getting the catchers gear, I asked for a refund of the $22 expedited shipping fee. I was told "no" since the pants were sent and received. After several long discussions, the company offered to credit the difference between regular shipping and expedited shipping. When the order was placed, the company advertised free shipping in orders over $99. We spent $300, but they still insisted on charging us for shipping. Whatever! When the catchers gear arrived, it was a hodge-podge of equipment. The shin guards and helmet were black, but the chest plate was blue! My son didn't want to try the stuff on because he said it looked wierd. I contacted the company several times and each time all the rep said they could do was document their system and advise a supervisor. I asked to speak with a supervisor, but each time I was told "my supervisor is not available at this time." I was assured that if I left a voice mail someone would get back in touch with me... no one ever called! When I finally convinced my son to try on the gear, we noticed that the padding was completely missing from one of the shin guards. I called customer service again, and got the exact same response as before. I sent an email to the customer service department, and got an automatic reply that someone would call me back... NEVER HAPPENED! I called customer service again the next day to follow up, but had to relay the whole story to the next rep I spoke with because according to her nothing was documented! So I just paid $300 on this equipment that we can't even use and all they can offer is to have fed express pick it up from my residence, but they can't tell me when a replacement set will be sent. I insisted on speaking with a supervisor and finally the rep said that shed transfer me to his voicemail. The message on the voicemail identified himself as an administrative coordinator, not a supervisor, as i had been told. This company is QUICK to take your money, but you will be on your own after you card has been charged. BEWARE! YOU'VE BEEN WARNED!
What an absolute waste of time. I had a rather large order for my t-ball team and chose baseballsavings.com to purchase from. HUGE MISTAKE. I should have took the hint when I asked about a military discount and was told "no, we don't do that". Fine no military discount. I then asked about submitting my order via email for "team pricing". I was told over the phone that since I was purchasing items already marked down that there was probably no more room to reduce. Ok... Whatever, I needed the items fast so I placed them on my Amex card Friday night. I received a few update emails over the weekend and another Sunday night. Each email stated my order was received and is being processed. The email I received Sunday night had 2 paragraph's. The first mentioned again that I could reference my order number if I had any questions, the 2nd mentioned tracking info will follow. Later, I reviewed the email again and noticed all 34 of my items were listed below the body of the email with a status next to each. I then noticed each item had CANCELLED next to it. I was totally confused. When I submitted my order with credit card information the online system accepted it without issue. I called customer service and was told American Express declined the charge. Again, this was the first I was hearing of it. I called Amex, they told me that the $314.86 authorization was processed and was not denied. I called customer service back again and relayed what Amex said to the agent. She then said maybe it was denied because the address info didn't match. I said that couldn't be, because I was logged in to baseballsavings.com account and looking at my billing and shipping address information, and everything is correct. She said she could email the processing department and request my order be "replaced". I said replaced? What does that mean. She said "I don't know, it just means replaced". Now even more confused I asked when I would hear back, she said "well I'm off tomorrow and they are going to be really busy because it's Monday". I said what? I needed this order ASAP and you can't exactly tell me what went wrong and that I won't hear back about replacing the order for a least A FEW DAYS? Of course the agent was of no help and couldn't wait to get off the phone. Monday morning rolls around and I make another call to customer service to see if I could get some answers. The agent again told me the charge was denied. I told her no, Amex said it wasn't. She said "well the order is cancelled". I said, "it took me 2 days to compile that order of 34 items, with quantities, and sizes. Recreating it would be awful for me and my t-ball team. Can you re-process the order?" She said "no, its cancelled, you have to recreate". What a nightmare dealing with this site and it's god awful customer service. Each agent I spoke with couldn't have cared any less and could not wait to get off the phone with me. I will never use this website again. Now I'm off to try to compile my list again on another website.
I ordered baseball pants that were twice put on back order. 3 weeks later I cancelled the order. 3 days AFTER I cancelled the order, they emailed me that they were shipping. I called and said I cancelled 3 days earlier and they said it was too late they were already on the truck.
Do Not order from this website, took five months to get the wrong color batting gloves. They took the capabilities to write a comment on Facebook away because so many people were leaving nasty reviews. The worse business that I have ever dealt with.
I already posted a review on the company about my grandson ordering batting gloves! Well I'm a mema raising grandkids and in a weak moment let my grandson use my phone to go onto this "cheep" website to order batting gloves! End the end I was charged 70 dollars for gloves that quoted as 30. Then charged $23 in shipping charges. SCREWED again. That's NOT THEIR PROBLEM! BE SO AWARE OF THIS COMPANY! Mema
Ordered a baseball helmet in December for baseball season. I would have assumed this group knows when baseball season starts. They promised the helmet in early January. Then mid January. Then early February. Now early March. I called every time. They blamed the supplier. TERRIBLE. NEVER AGAIN.
DO YOURSELF A FAVOR AND BUY FROM SOMEWHERE ELSE, THEY KNOWINGLY SENT ME THE WRONG CLEATS SO THEY WOULD NOT LOSE A SALE. I ORDERED GRAY AND WHITE MID TOPS THEY SENT ME RED LOW TOPS. WHEN I MESSAGED THEM TO SEE WHAT HAPPENED THEY TOLD ME THEY NO LONGER HAD THE SHOES I WANTED(THEY NEVER HAD THEM IN THE FIRST PLACE). I ORDERED FROM CANADA SO THEY KNEW I COULD NOT RETURN THEM(SENDING THEM BACK AND HAVING THEM RESHIPPED WOULD BE MORE THAN 2 PAIRS OF CLEATS). I ONLY WISH I HAD READ THE REVIEWS BEFORE I BOUGHT ANYTHINGS FROM THESE CLOWNS. LIVE AND LEARN OH WELL.
Stay far away from this company. Ordered 3 cage jackets and was not told that they were on back order for two weeks after I placed the order. I canceled the order and did not receive a cancellation confirmation email for 3 days! Apparently the company still uses the Pony Express for communication.
This company only lies they never have to right info on file. They charge my visa twice.
They also told me that all shipment and duties were in my price i paid to them so if you want to get ripped off deal with them
I have never written a review before today but I am so angry with this company I feel the need to leave one.
After thousands of dollars spent on probably 50 orders from baseballsavings.com over the years, this is the first time that I have experienced HORRIBLE service and its enough of a bad experience that I will never spend another cent with this company. I ordered a couple pair of baseball pants and a couple of t-shirts, received the order confirmation via email and the shipping confirmation via email with the FedEx tracking number. FedEx tracking shows they delivered the package to the U.S. Postal Service... yep, end of tracking information from baseballsavings. They swear they have tracking information that says the package was delivered by the U.S. Postal Service but I don't have the package. Baseballsavings refuses to provide me with any proof that the post office has delivered the package to me. Of coarse they have not delivered the package to me. So in the end, baseballsavings says to me..."Sorry, there is nothing we can do." I say,:... you mean to tell me that you can't provide me with any proof that the package has been delivered to me (only can provide tracking that FedEx delivered to post office), I have been a loyal customer for about 8-10 years, I have spent 2 weeks trying to track down this package with you, and there is nothing you can do?" Reply: "Yep". I guess they think I want 4 pair of pants and 4 t-shirts for my 13-year old son.
NEVER AGAIN
GrSon delighted with the cleats!
Only wish BaseballSavings reflected quality customer service-- it is consistently horrific!
Ordered a baseball helmet and paid additional money to have it shipped 2 days or less. Took 5 days to arrive - when I called customer service I was told that I missed the cut off time the day I ordered and therefore it shipped out a day later - then I was advised that they do not deliver on weekends either. My whole point for paying extra was cause we had a tournament to play in with a new team and wanted a matching helmet. I was also told that upon checking out that the shipping policy is available there for review (which it is not)(you need to go back into the main page on website to search for). Long story short is that there are PLENTY of good quality companies who honor their business practices and who do the right thing. THIS IS NOT ONE OF THEM... All I can do is to warn others that this company could care less. I'd look elsewhere...
I ordered 2 Rawlings batting cage jackets since March 17,2016. It is June 17,2016 today and I still have not received them. I have spoken to several customer service reps and at least one supervisor but problem still not resolved. They claim the item was mailed by manufacturer but they have not been able to provide me with any tracking information. At least twice I was told a supervisor would be contacting me but they didn't. I had to call them again but most of the time the customer service reps told me the supervisors were busy and to leave a message. I will never order from this company again and I advise you that you will be taking a risk because if there is a problem with your order you will not be getting much help to get it resolved.
As others have stated, the shipping times and customer support are extremely poor. I ordered apparel that was to arrive today for a upcoming tournament this weekend. I have been tracking the shipment and noticed the freight company had an issue with the package at which time I contacted customer service at baseball savings via e-mail. No response for three (3) days. Contacted customer service via live chat and it was the first time they heard of the issue. Now they are stating items will not arrive until next week. I know overnight delivery is higher cost but that is the price of doing business if there is an issue with the freight company they have selected for shipment. Instead they will ship as if a new order was placed today. Baseball saving's abbreviation fits them well, BS.
