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Platinum Group

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Platinum Group Reviews Summary

Platinum Toyota is a leading Toyota dealer group in the UK with 32 branches, offering new and used cars, electric and hybrid vehicles, and exceptional service.

This summary is generated by AI, based on text from customer reviews

GB
8 reviews
15 helpful votes
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Brought a Hi-lux from Platinum Toyota at Trowbridge and ordered a soft tonneau cover which was advertised in the brochure as being available for the Hi-lux I had ordered. When the Hi-lux was ready to pickup they said the soft cover was unavailable, their solution was to fit a box instead, so my tools were out of site. Several weeks later they sourced a cover and I had a bill for the box as well as the cover for the an amount of over £400.00 I complained at the time about having to pay for the box, their response to this was that I had the box at a discounted price, I had expected them to remove the box when the soft cover became available, I hadn't realized I would have to purchase it because they couldn't supply the cover I originally ordered. Taking this to court, I can't believe what Platinum have said in their defence statement. In my opinion this company is totally untrustworthy.

Date of experience: July 5, 2017