Platinum Group

Brought a Hi-lux from Platinum Toyota at Trowbridge and ordered a soft tonneau cover which was advertised in the brochure as being available for the Hi-lux I had ordered. When the Hi-lux was ready to pickup they said the soft cover was unavailable, their solution was to fit a box instead, so my tools were out of site. Several weeks later they sourced a cover and I had a bill for the box as well as the cover for the an amount of over £400.00 I complained at the time about having to pay for the box, their response to this was that I had the box at a discounted price, I had expected them to remove the box when the soft cover became available, I hadn't realized I would have to purchase it because they couldn't supply the cover I originally ordered. Taking this to court, I can't believe what Platinum have said in their defence statement. In my opinion this company is totally untrustworthy.