PlanetShoes

Question 1

Question

How do I keep the inner soles of sandals clean?

Bambi R. · Answer

During the summer, the company held a clearance sale where everything was listed as nonreturnable due to the fact they were closing down operations. There is no way to reach them any longer. Last I knew, even the website was down.

Bambi R. · Answer

During the summer, the company held a clearance sale where everything was listed as nonreturnable due to the fact they were closing down operations. There is no way to reach them any longer. Last I knew, even the website was down.

Michelle J. · Answer

Dear Don W., Our returns department is behind however if you call our support at 1-888-818-7463 or email us at [email protected] we can look up the return tracking and if the item is back in our warehouse, but not yet received or processed, we would be happy to expedite your refund. Please contact support or myself at [email protected] for further assistance. We do apologize again for this and appreciate your patience. Best,~~Michelle, Customer Experience Manager

Michelle J. · Answer

Hi Don W., please see my reply above. Once you contact us with your account information and the return tracking, we should be able to assist you properly. I do apologize again and appreciate your patience. Best~~Michelle, Customer Experience Manager