PlacetochatReviews 7,437

Dear Mark,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

Please, contact us via [email protected] and share all the details regarding your feedback of the platform that you rated 3 stars.

We understand that at first sight long-distance relationships may seem like something that is hard to stay in. Obviously, it takes a little more effort than meeting a local person but the users registered on our website are totally worth it, though. On our website, you have a chance to get to know each other by communicating in a safe and secure environment. Our friendly and skilled team of professionals is one click away if you have questions about the website.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat

Dear Manjit,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

Our website is an online-international communication platform where our user’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website. Therefore, we cannot promise anything about marriage or coming to another country, however, we would be very pleased to hear if your relationship taking that direction.

Please, kindly note that your communication with other users depends and lies only on you. Be proactive and genuine, and you will receive a reply from other users!

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat

Dear Customer,

Thank you for your comment on our website.

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Just in case we need to remind you that it is possible to exchange contact details via chat/letter with your penfriend and continue communication outside the platform, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

Nevertheless, if you have some questions about the website or problems using the platform, you can contact us at [email protected].

Best Regards,
Support Team Placetochat

Dear User,

Thank you for leaving this review!

Yes, it’s true that you need to have enough credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Also, please be informed that we offer several options of credits packages, we recommend that you choose the biggest packages of credits available in order to keep your conversations uninterrupted for a longer time and the credits will last longer. Moreover, the price per 1 credit is cheaper the bigger the package you choose.

Please feel free to contact us via [email protected] if you have any questions related to our service. We will be happy to assist you!

Kind Wishes,
PlaceToChat customer support

Dear Mac,
Thank you for sharing your feedback with us.
We carefully checked your comments, and we would like to clarify a few details mentioned in your review.

First and foremost, we do put a lot of effort into verifying the ladies registered with us.
We do also have different departments that make sure our standards are met on a daily basis.
We were saddened to hear the details you mentioned and would like to investigate the concerns you have raised.
Once you choose to provide us with some more details, we will pass them to our Moderation Team who will start an investigation and contact our Regional Partners to get their explanation of the situation.
If we find out that any kind of violation of our Rules took place, we will take measures immediately.

Your experience means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via [email protected] email.

We appreciate your help in making the platform better!

Best regards,
Placetochat Customer Support

Dear Sir,

Thank you for leaving your feedback about our website!

Please, kindly note that you can easily browse profiles for free. However, in order to view personal photos or chat with other users, you will need to be a paid member and purchase credits.

You can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, all our new users receive an offer of 20 free credits to try out our services upon registration. To continue communicating further on, the system will ask to obtain more credits.

Have a great time on our platform!

Best Regards,
Support Team Placetochat