PlacetochatReviews 7,437

Dear Joseph,

Thank you for sharing your thoughts and feedback with us!

We are always glad to add some welcome credits to our new unique users to let them try out our service. We do hope that it helps our users have a good first impression. After that, we provide every user with a unique opportunity to purchase the initial package of credits at a significantly reduced price. Thus, it is possible to use them and develop a good understanding of how the platform works and decide whether you wish to continue.

One of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles, view profile pictures of other users and view chat messages for free. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those personally.

From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Please feel free to contact us via [email protected] if you have any questions related to our service.

We will be happy to assist you.

Kind regards,
PlaceToChat Customer Support

Dear Jimmy,

Thank you for leaving your feedback about our website!
We are pleased to hear that you are satisfied with our services and enjoy using the website!

We would be glad to learn more about your troubles in using the website as we strive for perfection!
Please, contact us via [email protected] and share all the details regarding your feedback on the platform that you rated 2 stars.

We would also greatly appreciate it if you decide to review the feedback and rate us higher.
Looking forward to your reply!

Have a great time on our platform!

Best Regards,
Support Team Placetochat

Dear Ed,

We are sorry to hear you feel this way.

Please note that trusted member's profiles are verified twice. Firstly, our Affiliate Partner gathers and verify personal background information, ID, and other documents of the member as well as upload verification video where the member gives her/his consent to use our Website. The second step of verification procedure is held by our Moderation Team. In order to verify the identity, we ask the following: A valid passport/national ID document; A verification video where the member, holding his/her ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all members registered on the Website of their own free will. If we have doubts about the authenticity of documents or their consent to be registered on our Website, we take steps to verify these documents (e.g., ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not been met, we decline registration on the Website.

We carefully consider all complaints received from members of our website. If such complaints allege the dishonesty of a member and breach of our terms, we investigate them. If we notice impersonation and deception, we block and blacklist the member. If representatives of the member appear to be guilty of some things or seem to be suspicious to us, so we apply sanctions to the representatives, which may bring about complete termination and blacklisting.

If you've found somebody not trustworthy enough, you are welcome to specify the ID of the member and explain what made you think the person is not the one she/he pretends to be. We will immediately review this case.

Please contact us via [email protected] if any assistance is needed.

Respectfully,
Place To Chat Customer Support

Dear Sharp,

Thanks a lot very much for your reply!

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

By the way, we would like to let you know that our platform has a lot of advantages such as: several departments such as investigation, billing, etc. that are always ready to help you with a particular question or difficulty, validate and genuine members, unlimited possibility to watch the free streams of other members.

We will allocate that we are an open-minded, professional and client-oriented team that is always taking care of our customers. Because your satisfaction is our priority.

There are a lot of things that you can do absolutely for free on the website. For example, you can easily browse, you can look the photos of other users, you can “like” the users, you can “wink” to the users, you add the users to your following list, you can read the messages that the users send to you without replying on it, you can view the photos of other users that they send you in the chats, you can attach up to ten photos to the each mail (you pay only for the sent mail). Please note that you can do everything mentioned above absolutely for free, without being charged.

Also, we have a bonus program for our loyal customers.

Should you have any additional questions, please contact us via [email protected] email at any time.

Best regards,
Placetochat Customer Support

Dear Terry,

Thank you for a 5-star review!

We are glad that our website is the right place for you!

As far as I can see you have already received and used the welcome bonus. I am afraid there are no free go I may find for you now.

However, I advise you choosing among the possible credit packages, you may choose the cheapest one to give it another breath.

Should you have any questions, please contact us back. We will be glad to help you.

Best regards,
Place To Chat Customer Support

Dear Gordy,

Thank you so much for this review!

We really appreciate you being our customer and helping to spread the word about us.

Our website is an online-international communication platform where our member’s satisfaction is our primary focus. We provide our members with fast and convenient environment to initiate communication and share different ideas, traditions and knowledge with other members of the website.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

We’re here for you anytime.

Please feel free to contact us via [email protected] in case of any questions.

Kind Regards,
Placetochat Customer Support

Dear Josh,

Your review means a lot to us and lets us know we’re on the right track!

All our new members receive an offer of 20 free credits to try out our services upon registration. We can see you had a good first impression. To continue communicating with other members of the website, please purchase credits on our website.

Please contact us if we can help you with anything further via [email protected] and thank you again for taking time out of your day to leave us this comment.

Sincerely,
Place To Chat Customer Support

Dear Michael,

Thank you for reaching out!

Please, be kindly informed that you may run across the members from the different countries.

We are always trying to extend the range of our members.

In addition, let me please inform you that you may as well use the Search option to select the preferred area of the member. Have you already tried that?

Should you have any questions, please contact us back. We will be glad to help you.

Best regards,
Place To Chat Customer Support

Dear Tom,

Thank you for sharing your feedback with us!

Yes, it’s true that you need to have enough credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Also, please be informed that we offer several options of credits packages, we recommend that you choose the biggest packages of credits available in order to keep your conversations uninterrupted for a longer time and the credits will last longer. Moreover, the price per 1 credit is cheaper the bigger the package you choose.

Please feel free to contact us via [email protected] if you have any questions related to our service.

We will be happy to assist you.

Kind regards,
PlaceToChat Customer Support

Dear Member,

Thank you so much for taking the time to leave us a review. We appreciate it!

You can continue to use our free membership and there will be no liability for a subscription. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the users' profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Best Wishes,
PlaceToChat Customer Support

Dear Craigmal,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Placetochat Support Team