Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Pink Queen has a rating of 2 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Pink Queen ranks 177th among Costumes sites.
We monitor reviews for authenticity
Ordered this dress for Halloween costume. Cheaply made, dress came damaged/ripped, shipping time ridiculously long, really just junky trash. Contacted company, they asked for photo's and then offered 20% discount for damage. Don't buy!
I placed an order on July 3 2020 today is july 30th i havent recieved my order... this is ridiculous!
WARNING WARNING WARNING. BOGUS SITE. I bought two swimsuits from Pink Queen which are made in Asia. The fit is horrible. The styles look nothing like the picture. The swimsuits were cheaply made, ill fitting, and HIDEOUS. These items are truly disgusting and it would be better to burn your money than to buy any of this crap! Oh and you won't be able to return it. Take a burn you learn,
Dear Lisa,
Thank you for your review. We’re sorry you had a bad experience, but we appreciate you bringing this issue to our attention.
For defective, incorrect or not as described item, please contact us at [email protected] and send us a clear picture or video of the problem. Meanwhile, we accept returns or exchanges postmarked within 60 days of the original purchase date.
Thank you again for your feedback, we will continually strive to improve the service we offer and provide our customer with a better shopping experience.
Great customer service. Needed to make a return. They hadn't shipped out my order yet. Bella was very cordial and friendly. They said it will take up to 10 days for the money to be refunded. If it isn't, I'll alter the review but so far so good.
Ships from China, takes forever to arrive and most importantly product not nearly as described... cheap junk and nothing like pictures at all... filing a complaint on my credit card! TOTAL SCAM
The product I purchased didn't even look like what was delivered there a scam please do not order from these scammers
Ok, I gotta say that I am pleasantly surprised & happy with my order! I ordered a bodysuit for Halloween and was very worried/nervous after reading all the negative reviews about this company. My order sat in transit in China for over a week and I thought that it would NEVER arrive on time. But all of a sudden, I got the text that my package was arriving this past Sat (12 days after my order)! The bodysuit is wonderful! I absolutely LOVE it! I ordered a size up like a lot of people suggested. I'm 5'3 and 140 lbs - the Large fits great, not too tight or see-through and very bright colors. Great purchase!
Product not as described and VERY poor quality. (Not to mention it is completely see thru) Will never order from again!
I got an XL. I'm 5'6", about 167lbs, dress size 8, measurements are 42" bust, 29.5" waist, 43" hips/butt, and a cup size 34H. Im DEFINITELY curvy and struggle immensely with bikinis because of my natural bust. I took a chance on this bikini and I was really impressed!
The top was more than big enough to hold and cover my chest. Although, as predicted, strapless it struggled to support my 20lbs breasts. I could get away with it, even jump without them flying out. But it just wasnt the look I wanted. The straps were ok in their normal position, definitely held me better. I got creative and criss crossed the straps in the back. Which made it tighter, slightly more supportive, and added some cute flair. Also tried criss crossing over the front and that was also very cute but I wanted to avoid weird tan lines on my chest. The adjustability of this bikini is awesome! Of course after moving around my breasts would slide down and I'd have to adjust periodically but that's honestly just part of have big heavy boobs so I dont really fault the bikini. I DEFINITELY took out the padding because it looked bizarre on my body. But amazingly, my nipples didnt poke through all that much.
The bottom fit like a dream, although it is tastefully cheeky. The waist was a smidge too big for me but frankly I'm used to that since I have such a huge difference between my waist and hips and some pudge.
For the price it's awesome. Fabric is very comfy. The color is so gorgeous! Its vibrant and bright, exactly what I wanted. Supposedly you cannot machine wash it? Which is a downer but eh there are worse things.
Overall, if you're curvy, busty, big booty, have no fear of this bikini. Though dont expect great support for big busts. Almost gave it 4 stars because of the not so great support and the no machine wash thing. But those are pretty minor imo
I ordered two items from this website and like all the negative reviews below, it took weeks for me to get shipping information. One of my items was lost in transit and it's taken two months for me to get a refund... which I still have yet to receive.
This site is fraudulent and they have the WORST customer service ever. Also, the quality of the clothing is terrible. I feel worse because I feel like I must have supported child labor or slave labor in making this article of clothing.
Anything positive written about this site is like a needle in a haystack. Having a good experience just won't happen for you.
Hi Vicki,
We are so sorry that you had a bad shopping experience on Pink Queen. Please be informed that we have already issued the refund for you, and we also attached the prove to you via email, have you checked it? If you have any questions about your order, you can email to us, we have replied every email from you before, but you didn't mention that you don't like the item you purchased, if you tell us, we are happy to provide you the return form.
Thank you again for your feedback, we will continually strive to improve the service we offer, and provide our customer with a better shopping experience.
AMAZING! I bought a bikini from this company. It was great purchasing. I received sooo many compliments and when I posted pictures of myself wearing it on social media many girls reached out to see where they could buy it because it looked cute on me! My favorite bikini ever! Will be purchasing more colors.
Hi,
Thank you for your lovely and positive feedback for Pink Queen. We are so happy that you love our swimsuit and received lots of compliments. Hope to see you on Pink Queen again!
Wishing you a happy shopping!
I am very disappointed and will not be ordering from this company anymore. I placed an order for the blue cardigan sweater that they have on their website, not only did it take 3 1/2 weeks to receive but it was not what I ordered. I received a piece of thin fabric that was threw together like a shirt with sleeves and was told that there is a slight difference in the appearance of the items from the picture(which is not stated on the website)if I had of known, I wouldn't have purchased the so called cardigan. Then I was told in order to receive my money back I have to pay for shipping and once they receive it, then they would refund me my money... STRAIGHT SCAMMERS!
I should've known better to order from a "company "that doesn't have an actual contact number and wants you to respond by email.
Hi Shaneka,
We are so sorry that you had a bad shopping experience on Pink Queen. Kindly note that the item is a bit of different from the picture beacuse of the shotting angle and sunlight. And as you know, the price of the cardigan is very low, we hope you can understand that we all get what we pay for. But we can promise that our quality is the best in the same price range. As for the shipping, our factory is located in China, so normally it will take 7-15 days by standard shipping. If you need it urgently, you can contact with our customer service team, we will give priority to arranging shipment for you.
Thank you again for your feedback, we will continually strive to improve the service we offer, and provide our customers with a better shopping experience.
I have emailed this company 4 times without any corosponce back from them. I purchased a dress Jan 31st and its February 21st and no tracking so far. Their website states 7 to 14 business days to receive merchandise. Would NOT recommend them to anyone. Will be contacting paypal for fraud. BEWARE COMSUMERS!
Hi Carol,
We are so sorry that you had a bad shopping experience on Pink Queen. Kindly note that our company were on holiday for Chinese New Year at that time. We informed our customers via email that during that time, the shipping service will not be available and may cause the shipping delay. We are so sorry for keeping you waiting for so long. Normally customers will receive our response within 1-2 business days, and 7 to 14 business days to receive merchandise.
Thank you again for your feedback, we will continually strive to improve the service we offer, and provide our customer with a better shopping experience.
This company also goes by MelodicDay. It's a fraudulent enterprise. I ordered an item from them and they never sent it. I received bogus responses that what I ordered was in high demand and delayed. This went on for weeks until I filed a complaint with PayPal. Suddenly a package with tracking number was sent. Upon arrival it was completely the wrong item. They had their tracking number, however, so PayPal refused to take further action. They never responded to me again. I filed a complaint with IC3 dot gov since they are based in China. There is no recourse to customers as a result of their location. All we can do it try to get their website shut down for fraud.
Hi DAVID,
We are so sorry that you had a bad shopping experience on Pink Queen. Kindly note that some merchandise are very popular and in high demands, so we need more time to process it. If customers cannot wait for it, we are willing to issue a refund. Once the order is shipped out, customers will receive a auto email about the tracking number, so maybe you have overlooked our email. Kindly note that some times are a bit of different from the pictures beacuse of the shotting angle and sunlight, hope you can kindly understand.
Thank you again for your feedback, we will continually strive to improve the service we offer, and provide our customer with a better shopping experience.
IT IS TERRIBLE
IT IS TERRIBLE! FRAUD!
I BOUGHT A SWEATSHIRT, TWO MONTH AGO. A FEW WEEKS WENT BY AND I STILL HAD TO RECEIVE THEIR SHIPPING NOTIFICATION. I EMAILED THEM ABOUT MY ORDER AND ON THE 27TH OF NOVEMBER THEY WROTE:
Dear customer,
We sincerely apologize for any inconvenience may have been caused.
Kindly note that we checked your order and it showed that your item was lost during the transportation, and when we try to make up for it we're sorry to find that this kind of items is sold out now. Sincerely apologize for the accident and inconvenience caused. We have cancelled your order and will process the refund within 10 business days.
I NEVER RECEIVED ANY MONEY! I EMAILED THEM THREE TIMES ALREADY AND THEY COMPLETELY DISAPPEARED! IT IS A FRAUD STAY AWAY FROM IT!
Great transaction, and fantastic for the price! Other reviews made me nervous, but I couldn't resist seeing my wife in these outfits, so tried and found:
- I messed up a size, so emailed them right away. They responded next day, and order was corrected.
- With standard shipping: email in 3 days w/ tracking #; ~13 days of USPS saying "Pre-Shipment"; then updates and delivery 2 days later.
- Quality of material and stiching surprisingly good.
- FYI, I used Paypal.
Hi,
Thank you for your brilliant and honest feedback for Pink Queen. We are so happy that we can do something for you. And your satisfaction means a lot to us. Hope to see you on Pink Queen again!
Wishing you a happy shopping!
They won't ship. They won't reply to email. They don't answer the phone and their 'Contact Us' is fake. Complete scam, Imo. They're not in Houston as advertised, it's China, and they'll rip you off. All above is my experience and my opinion.
Ill never shop from here again. Filling a claim to get my money back from paypal. You cant pay me to ever shop here again.
Never reply from business email that really made me annoyed
They offer wrong email address and I mistakenly send email to lover-secret, and began shopping with this new site
Answer: Dear Valued Sandra Carter, Thank you for placing an order on the Pinkqueen online store. We checked your order, it was already dispatched on August 28th, the waybill number is 4PX3001282194057CN, It would take around 12 days to your address, pls feel free to contact us at [email protected] if needed.
Answer: Run run run from pinkqueen.com yes they are scamers
Answer: You can't. Only by email and that's if they reply back at all...
Shop Pink Queen for trendy women's apparel providing a worldly variety of affordable and sexy women's clothing at economical prices. Fast delivery all over the world! PINK QUEEN
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi, James
Please be informed that we have checked the items carefully before shipped it out. So we are also sad to know that the dress is damaged. It must be damaged because of the violent transit or other reasons. We sincerely apologize again.
Thank you again for your feedback, we will continually strive to improve the service we offer and provide our customer with a better shopping experience.