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Photologo Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality and creativity of their logo designs and the professionalism of the service. Many appreciated the ease of the ordering process and the aesthetic appeal of the final products. However, significant concerns arose regarding service delays, lack of effective customer support, and dissatisfaction with the revision process. Customers frequently reported issues with receiving products that did not meet expectations, as well as a lack of transparency regarding refunds and communication. Overall, while there are positive experiences, the company faces challenges in consistency and customer service reliability.
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This website/service is horrible. The samples they provide on the website and all their Marketing materials look very professional. Once you pay for their service, the work is very amateurish. I dont know if they use junior/cheap calligraphers or not, but I am very disappointed. What a waste of money. They offer 3 revisions, I sent them an example of what I like, they still didn; t do what I asked them
The fine print says its a site from China, I am out 170 bucks! They have sent me down load buttons, but nothing gets downloaded. Be Cautious! See images below... Screen one tells u to down load... screen two, tells you gain to download but np link to be found!
Hi Jai, Thank you for your feedback. From the screenshots attached to this review, unfortunately, we see that you had difficulties locating your Photologo and you were looking for it at the wrong place. Please reach out to our Customer Experience team at [email protected] so they can send you your Photologo signature via email and help you find your products in your Photologo account.
This company "claims" they do not use fonts but that is a LIE. They also upcharge for what they tell you is a better artist... I guess that must mean better than an imbecile. They do not follow directions for any revisions. Their communication is less than desirable. Computer generated garbage.
Hey Annette,
We are really sorry to hear that you are not happy with our services. Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: [email protected]
We are available for all of our customers and we would like to do our best to provide the best experience with Photologo. Thank you!
This website reputes to sell logos for photographers. It heavily advertises (read: spams) on social media, including Instagram & Facebook. I ordered one of their logos which was supposed to be delivered within 48 hours. After over twice the time had gone by, I emailed the company and politely asked where my logo was. The company never delivered the product and never responded to emails. I was lucky to have paid through PayPal and was able to get my money back after filing a dispute.
Photologo specifically directs consumers to their Facebook page for reviews. They do have a lot of positive reviews, but they are quick to delete ANY and ALL negative (read: honest) experiences with their company, rather than trying to resolve customer complaints.
This company should be avoided at all costs.
Hey Jenn, We are really sorry to hear that you are not happy with our services. Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: [email protected]
We are available for all of our customers and we would like to do our best to provide the best experience with Photologo. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Manunthep, We are really sorry to hear that you are not happy with the design of your Photologo. In our ordering process, every customer has an option to choose the design they like and express ideas about how they imagine their Photologo signature to look. But not every name looks the same in the different styles. Probably that is why you were not satisfied with how your Photologo signature looked. But still, free revisions are always available in your Photologo account and through our Customer Support.
We would be happy to design a new Photologo signature for you, so please contact our Customer Experience team at: [email protected]
Thank you!