Photobox

I was given £80 worth of giftcards by a friend, expiring on 31st June 2020 according to the information printed on the back. However, when I came to use them, I couldn't - there was an error message saying that they expired on 31st December 2019, 6 months before the stated expiration date.

I contacted Photobox a month ago now and outrageously was told to contact their supplier of giftcards. However the supplier did not respond and so I contacted Photobox again, but am getting silence from them too now.

It is now a month later and photobox have done nothing to fix this issue.

Pretty shocked at the poor reviews on this website. I have used them for over a decade, making 2-3 albums a year from them. Wait for when their special offers come around which do so very often - you should never pay more than £40 - £50 for a 100 page A4 personalised photobook. The software I have got used to... it can be frustrating, but once you know its nuances, you get used to it - that said, it has all changed for 2020! The final product is excellent, production and delivery quick, and customer service ok, especially on the live assistant.

I placed an order on 23rd February which did not arrive. I logged on and discovered that my order had "Failed" but I had no communication from them as to why my order had failed. I contacted them via live chat and was told the order had "failed", I said yes I know that but I want to know why and why you haven't told me. I was advised to check my junk mail, which I did but it wasn't there, I had received plenty of marketing emails from them though!

I explained I needed the photos for the weekend, I was advised to re-order my original order and they would send by special delivery. So that is what I did. They have just been delivered and there are a lot of photos missing! On checking the order it appears that only 73 have been dispatched but my original order was for 153!

This is the first time I've used Phototbox and I'm not impressed. The quality is rubbish too!

Having ordered a photo book as a gift for my other half I was highly disappointed when firstly it didn't arrive by its promise date. To add injury to insult when it eventually arrived (over a week late) I was mortified to find somebody else's photos had been mixed in with ours! All I could think was that this must mean somebody else must have our photos! When I contacted the (apparently no1) customer services it took them nearly a week to respond asking me to send the photobook back for them to investigate... I did this straight away. It took over a week again for them to get back to me with a very none emotional, robotic response to say they would send me another copy out. At no point was any compensation offered nor an apology. I asked for a refund and told them I would be taking my business elsewhere to which they didn't seem to have a care in the world about. Over all, poor response time via customer service, late in delivering, somebody else's photos sent, no apology or compensation offered. VERY POOR!

Ordered Photo book on 19th Dec. Money was taken next day and email sent to say book was being made. It is now 4th Jan book status still shows as PRINTING. Contacted them twice, told my query would be escalated to production department and I would get an email. No email! Customer Service stinks. If they can't produce my book I will be getting my money back as I will be taking them to the Small Claims Court. Wish I had read these reviews before ordering. Warning DO NOT USE THIS COMPANY.

Poor quality photobooks.
Photoblock never arrived!
After chasing all month for a photoblock I have now given up! I've spent hours on the phone being cut off, kept on hold, promised delivery to no avail! The majority of customer service don't speak English which is very annoying and they don't reply to emails. In the end I had to dash down to Mac spielmann, who for the same cost, printed it in better quality and delivered within 24 hours! I will not be shopping with photobox again. This is the second order I have placed with them and the last one wasn't any better as they delivered the order to the wrong address! Absolutely useless!

I have used photobox for many years without issue. I didn't realise that they had changed courier company. Last night at 11pm after a delay scheduled delivery, they sent an email with a photo of my canvas creation left outside in the pouring rain at my work, which was clearly closed. They parked in the main road and climbed over a barrier to access the nearest building and just left it, I spent the night knowing that it would be soaked and ruined and there is now no time to get it redone before Christmas. I contacted photo only to be told that they are too busy to deal with customer service issues!

Awful, simply awful. Sent incorrect photo, luckily I took screen grabs of the selection and verification process - they still deny they made a mistake. Kept getting random generated customer service emails back - each one sounding more ridiculous than the last as if they did not comprehend what the issue was. Have used before so I know the actual product is good if correct, but god help you if its goes wrong like it has done for me. Avoid - just to be on the safe side.

I have used photobox for a few different kind of orders and have always either been underwhelmed or completely disappointed.

Even when giving them one last chance when I recently ordered plain old prints and paid for the premium finish (thinking: how hard can that be to get wrong) even then the quality was so poor that I have not been able to use any of the prints. When I complained I received a very poor response from someone who I doubt finished grade 2. Their awnser to my complaint was that I should reorder and pay again in full to see if the prints came out better.

I recently ordered some prints, got sucked into order 500+ for the cheaper per print price... but I would warn people the quality of Photoox prints is not great. Mine arrived today, some were damaged from the box. Overall the quality was poor with the images appearing blurry/hazey, dark and washed out in terms of colour. My partner and I both have a good camera on our phone so that isn't the issue, the prints just don't look like the digital versions... I had some photos from our previous holiday printed snap fish from the exact same phones and they are much better, sharp, crisp and bright colours. Luckily they did refund me as I wasn't happy but I will be getting new version done with snapfish.

If I could give 0 I would. Ordered a photo book with plenty of time for delivery. Had an email saying it was despatched. Didn't arrive, followed up, told it was still being printed, then told 2 days later myborder had been cancelled and they had just reinstated it giving a delivery date another 2 weeks later. Lies and terrible service and I will never use then again or entrust my memories with them. One special birthday gift that isn't going to happen!