Pet Supplies Plus

I placed an order for autoship on the website and clicked a box for 35% off that stated "sign up for autoship at checkout and save up to 35% today". Nothing mentioned about having to be a new customer. I emailed corporate and included a screen shot of the "box" for the autoship option and was told I was a previous autoship customer in 2021 (!) and wasn't eligible for this; NOWHERE on this page does it state needing to be a new subscriber. I'll happily choose another store to purchase my dog food. Whatever happened to the customer is always right? This is so misleading!

I have been a customer at Per Supplies Plus for years. My cat recently died and I brought an unopened pack of Breeze litter pads to return. I have a rewards account and used a credit card but they would t take it back without a receipt. It is possible to return without a receipt - many businesses do it but not Pet Supplies Plus. They gave me a gift card even though I have no other pets besides my cat that just died. This practice just highlights how they want to get every last dollar possible from people - really a shameful practice. If I ever get another pet I will not be shopping at Pet Supplies Plus, nor would I recommend it to anyone.

Even before my rescue partnered with them, I didn't have much success with anything at this store. Employees were rude if they engaged with you at all. After my rescue partnered with them for cat adoptions, it was truly awful. Their so called manager Destiny has no clue how to be a manager. She's a pro at starting drama though. Their sometimes manager from out of town, Deb, will lie straight to your face then deny it later no matter who witnessed it. Their main manager, Matt is a rude arrogant jerk who doesn't know what respect means. Steer clear of this store. It's more drama than it's worth.

They have an employee named Kyle who seems to treat African American people different than white people. I was shopping at the Federal Way location. I was buying their Redford brand chicken dog food. I noticed how he engaged with the your customers, who were white, and disregarded the customers who were African American. It was evident in how he ignored their seemingly lost in the store demeanor while he gladly helped the white customers. My hope is this is not a normal practice.

Recently purchased a parakeet (8/24/23) and when we got the bird home we noticed he was keeping his leg up, we then noticed it had a leg band and some crust around its leg... we called the store immediately and was told if it's the band there is nothing they could do for us except exchange or return our money for the bird. We didn't want to get rid of it so we took it to a bird store and was told the band was embedded in the leg. At this point we were told its too difficult to remove it and would cause alot of bleeding. The professional said it was too far gone and best to let nature run its course and let the leg fall off which then he would be a healthy one legged bird who will be able to function normally. I don't like they would help with a vet or even return my $33 to put towards it's care. So disappointed.

I booked an appointment with a certain girl, when I got there I was told it would be with savannah c. Horrible cut ever. My dog had razor snips on his rear end and chest/stomach. She shaved him to the skin and what hair was left was so uneven. This was a birthday groom which is a nightmare. Savannah C. Is horrible. I had to give a star to post, should be a negative 5 star

I recently bought crickets for my chameleon and they are by far the best conditioned crickets I have ever bought for my chameleon and I will definitely be making this my go-to store I also encountered a nice employee actually several of them but one particular was Elizabeth and she was just wonderful I was at the 16th 9th Street store somewhere around 11th Street at Rutland Plaza everybody there was so extremely helpful I will go there again for sure

The Amherst location on Sheridan is a joke. They did this to my dog and acted like it was no big deal. They suck and I'm going to make them miserable any way I can.

My husband and I were in the Burlington Iowa store yesterday and we had bought a product, went thru checkout, as your employee was texting on her phone, finished her texting as she looked around and realized that he was standing at the register then we realized that we had forgot something else so hubby ran our purchase out to our suv and I stayed inside to get the rest of what we needed. Your employee Tara was up putting bags of food up on the shelve as she was texting, looked right around and said AGAIN…GEESH! She was not friendly at all plus a completely bad attitude. We felt very intimidated! If she doesnt like her job than maybe she needs to find a different one! Sorry! I was going to say to her people do forget things and sorry we interfered in your texting but I did not but let me say this I could have said a lot but I have more respect than that! I'm sorry if she was having a bad day but never should take that out on customers or leave the personal problems at home!

New manager, Isabella, thinks crippled dogs need to be leashed as you walk around the store. I'm not sure if she expects us to drag the dog on the ground by it's neck or leave it in the hot car. Either way she is very heartless and doesn't care about pets or the client.

I got a gunnia pig from pet supplies Plus, I had it a week and it died of an upper breathing infection, the sad part is my kid picked it out and named it. He was so happy that this other gunnia pig was going to have a friend. He was crushed when i told him about it. I took it back they gave me my money back I dont think they were happy about that. If you love little furry animals don't give this pet store your business.

Buying cat food and litter for my rescues racks up a lot of points. With those purchases, you can earn free bags of food and boxes of litter. You can also earn dollars off of your order-$5, $10, $20—until the boss decides to no longer honor any coupons from you saying you're being investigated for fraudulent activity by using coupons THEY sent to you. Hello BBB…

I always ask for Devanne (South Austin) because she's thorough, patient, kind, and gentle spirited. I feel like Choxie is in good hands with her because of her demeanor. Always tip her well because she really does go the extra mile. My pooch is 10 years old and I've been to many salons, if you will. Even when you share exactly what you want, you get what they wanna do! Not with Devanne.

I've been a customer for years have a large dog they changed a policy for only two towels even if you want to buy it or pay for it and I have a large dog scared of dryers what am I to do I'm very upset and will no longer be a customer and plan to make many reviews so sorry it's like this

I gave pet supply plus a 1 star rating because everybody was kind that was why they got one star why I didn't give them anymore was because they sold me a sick hamster that lived for 5 days

Always friendly helpful staff! Offering the best sale prices, coupons available, & carrying to your car! Love this place!

My dog came back in this condition. Waxahachie TX location. Vet said razor burn was the cause. Owner has not apologized or offered any type of compensation.

Dont use the Self Dog bathing Station at Shelton Ct Pet Supplies Plus.or shop there for that matter.Their station looked great so I signed up for the 5 baths for 40 dollars...no conditioner water was barely warm and blow dryer blew industrial strength cold.When I asked how to increase the warmth I was told that's how its set up can't change it. Was also told I can't trim dogs nails either even though I removed the nails from drain catcher.Wanted refund and was given it but charged full price $14.00 for the using a bit of tepid water on a 9 lb dog...disgraceful..

We wanted to take our dog for its first professional grooming and wanted a local non corporate experience. Wag an wash is owned by Pet Supplies Plus the largest chain of pet supply stores in the nation with less than stellar reviews. We called and made an appointment and asked what was included, we were told one of the things they do is clean the dogs ears. This was important to us.

When we arrived to the store we did not even get inside when the owner opens the door and says we are backed up about 20 minutes we can put you on a wait list. No greeting or asking what brings you in. We then said well we have an appointment and responds oh let me check, it took 5 to 6 minutes and someone came to get our dog. They put her in a cage which was the first time for her so we hung around approx. 10 minutes to se how she would respond. After 10 minutes with them working on other dogs we went next door to shop. Her appointment was at noon and at 12:39 we get a call your dog will be ready in 15 minutes. We got there in 5 the groomer saw us and brought our dog out. When we got home she was laying on her side and i could see her ears were not cleaned. I got a cotton tab wet and wiped her ears, see the attached picture. Called the groomer and she says we won't put qtips in her eras so we cant get whats deep down. I did not use a q-tip and only cleaned with my pointer finger took all of 2 minutes thats just one ear.

I called the owner Mike who was apologetic, seemed concerned and wanted to look into it. My wife got a message they called so I returned the call. Mathew said Mike is gone be he is aware of the situation and can help. I asked him what his role is and he said he is the general manager. He explained they reviewed the video and the groomer could have done a better job. He also stated we were there for 55 minutes. When we called and Mike both said a grooming should take an hour. I said we were there 55 minutes or the grooming was 55 minutes. He said he did not know because he did not look at the video. I said we dropped her at noon and she was in a cage waiting 15 minutes later and we picked her up at 12:45 so maybe 20 or 30 minutes and her ear is filthy. Mathew continued to talk over me to inform me other places charge extra for nail clipping and ear cleaning. I explained I did not take her to another place I took her to you and was told it was included. I said I paid $60 dollars my dog to get groomed, she is short haired so it did not even need to be trimmed. He then told me again where he worked before they charged extra. He kept going cutting me off. And I kept saying Mathew can I talk to which he responds well you don't want to hear what I have to say so we are done and hangs up.

I hope this review helps you make an informed decision on to what you might expect. I always say a business really defines itself on how they respond to an issue, I know that things happen which I understand. To sum it up very unprofessional. The employees were great, very friendly. I don't like writing reviews like this and would have preferred to settle this without going to this extent.

I administer a small email system for family and friends. Since September 2022, our email system has been hammered by this grubby illegal spam operation that calls itself Pet Supplies Plus, which keeps sending its server-screwing spam to an email address which doesn't exist on this system, and never has existed. Therefore, the address being spammed could never have subscribed to this spam gang's spam. Spamming nonexistent addresses is illegal under the spam laws of this jurisdiction. The Pet Supplies Plus spam includes a fraudulent "unsubscribe" link - clicking it harvests your working email address to a confirmed working email address list - which is also illegal under the spam laws of this jurisdiction - and the spam gangs sell this data on to other cybercriminals. This Pet Supplies Plus spam gang enlists the services of a highly dodgy company known as Oracle Responsys to spew its unwanted garbage out on the internet, and to harvest its address lists. Of course,Oracle Responsys ignores all complaints of internet abuse by Pet Supplies Plus.
The illegal spamming carried out by Pet Supplies Plus (with the help of Oracle Responsys) has caused harm to us. I suggest reporting any email you get from them as spam without opening it.
I care about my pets far too much to feed them with anything sourced from a shoddy cybercriminal organization like Pet Supplies Plus - who knows what toxic trash they are trying to sell as 'food' when they act exactly like sleazy penis pill spammers and stoop to that lowest of levels?
I wouldn't take the risk of ever doing business with this shoddy company.