PetAmberAlertReviews 465

I paid for the service transaction ID: ******* of $129.00 and this company only sent an email confirming the transaction. I have several friends and families in our neighborhood and none of them get the alert. I tried to contact and call this company for an update of my lost pet but no one gotten back with me at all. My pet's image is not even on their website list. I want my money back. I hope whoever has a similar experience here - not getting the full service should write a review to stop this scam.

Below is the email for what I have gotten from them and that's it! No follow up or whatsoever.

Dear Grace Noynay, we know how upsetting it is when a pet goes missing. Please know that we are working on Inuyashi's case. The alert has started processing and the whole process will complete in under 12-24 hours. You will receive another confirmation email with login instructions once the alert is succesfully completed. Even though there are no refunds once an alert is submitted it is still very important to inform us when your pet is found, otherwise valuable time is wasted which could be used for animals who are still lost.

If you have questions, you'll find many answers in our Frequently Asked Questions and Terms of Service.

For some extra reading, please be sure to download our Lost Pet Recovery Guide Book

Issues with this transaction?

We want you to be 100% satisfied with the services we've provided. If you're not, please let us know so that we can fix it.

If you're not fully satisfied with the support you've received, or if you have any questions or concerns about your order, please email *******@petamberalert.com and reference transaction ID: *******.

For more information regarding our terms and conditions please visit our website:
http://www.petamberalert.com/disclaimer

Your Alert Total: 125.91

Thank you for trusting us to get the word out about your missing pet.

Certified Pet Detectives - PetAmberAlert®
*******387 | http://www.petamberalert.com
Twitter: http://twitter.com/petamberalert | Facebook: http://facebook.com/petamberalert

We are heartbroken from losing our family dog on November 24th, 2019. I paid www.petamberalert.com to send out phone calls to our neighborhood and have heard nothing back. I have tried contacting them via email 2 times and have called the phone number listed on the website numerous times with no answer and no response. This is despicable and this company should be ashamed of what they are doing to people who are already devastated by the loss of their pet. I will be fighting for a full refund, although I am not sure that there is a way to get in contact with anyone at this "company" as it appears to be a scam.

Certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law. Agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.

I paid for a service but then was not prompted to give any information about my pet. I immediately emailed them, as they say they have 24-hour email communication, but 10.5 hours later I had heard nothing. So, I called them during their business hours and received a message that it was outside their business hours (which it wasn't). So, I waited and emailed and called again. The woman on the phone said she'd refer me to their technical team and then promptly disconnected me. I then received a response to my second email that said I was refunded my money in a rather sterile, unwelcoming email that didn't answer the questions I had posed in my two emails. This is far too unprofessional and worrisome for a service that requires a prompt response. I recommend lostmykitty.com or its equivalent lostmydoggy.com. That's what I switched to.

I have left 3 mesg with their " Messenger Service" which quite frankly sounds like some guy sitting at his kitchen table. Everyday I'm told that there in meetings. No one is ever called me back. I was sent one automated message that at the end said if I pressed one I could talk to somebody but that didn't work. It just kept making the message repeat. I emailed them twice no response there either. They talked about how time is of the essence I don't even know if the Amber Alert ever went out. I honestly don't think it did because none of my neighbors got it. I wouldn't dare ask for my money back because one of the stipulations is this big long agreement that you will not ask for your money back and it repeats that over and over in the agreement now I know why they have it in there and are so adamant about it. And I just keep remembering having them repeat time is of the essence it's so important you're at a time frame and I can't even get anyone to answer my phone calls questions call me back and I honestly like I said don't think they even sent the Amber Alert out. They sent me one email that said exactly zero Flyers went out to local businesses. Okay thank you for telling me what you didn't do. What I do want is my money back but you not allowed to ask him for that the whole thing seems like a scam. I highly doubt they have that many meetings and even if they did they should have somebody available to speak to people since time is of the essence and they sure don't have a problem taking your money and sending you emails telling you how it really help if you upgrade.