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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,290
This company responds to reviews on average within 8 days

Instant Feedback

133,257 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Best perfume
July 22, 2019

I am very pleased with the size of the perfume and the case is so easy to carry with u. I can't wait to get more perfumes each month. Best decision I have made..

Date of experience: July 22, 2019
Kansas
1 review
0 helpful votes
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A surprisingly easy website to view and place an order. Nice Job, Webmaster!

Date of experience: July 19, 2019

A surprisingly easy website to view and place an order
July 12, 2019
Previous review

A surprisingly easy website to view and place an order. Nice Job, Webmaster!

Date of experience: July 12, 2019
Nevada
1 review
0 helpful votes
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Unisex
July 18, 2019

They state as unisex which means can be used by both genders but the invoice clearly states (unisex) MENS. Are they unisex or mens?
I'm female and lean towards unisex because I prefer the clean soap fragrances and most unisex are clean fragrances.

Date of experience: July 17, 2019
South Carolina
3 reviews
6 helpful votes
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Awesomeness!
July 18, 2019

They are all that and more. I ordered two bottles of perfume they arrive within 3 business days, they were also exactly what i ordered nothing less. Timing was great.

Date of experience: July 17, 2019
California
1 review
0 helpful votes
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Very happy!
July 16, 2019

Very fast shipping, very happy with the purchase. Thank you!

Date of experience: July 15, 2019
Georgia
1 review
0 helpful votes
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Great delivery time
July 15, 2019

Order process went smoothly and delivery was excellent

Date of experience: July 15, 2019
Ohio
1 review
0 helpful votes
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It opens on its own!
July 14, 2019

Well i got it... put it in my purse... it came open and got all over everything... wasnt good at all...

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2019
New York
1 review
0 helpful votes
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Good experience
July 14, 2019

They had what I wanted good variety all in one site

Date of experience: July 14, 2019
Arizona
1 review
0 helpful votes
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I placed my order on July 1/2019 and I have not received my order yet, I already communicate with customer service and they tell me to wait for the USPS to update their tracking, It will take 24 to 48 hours. Today 7/14/2019 14 days ago and tracking is still updated, customer service told me we can't your money back. I think that they have already ignored the problem and I will continue waiting for the USPS to continue making the update
This means that I paid for nothing. I'm very upset

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2019
Pennsylvania
1 review
19 helpful votes
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Speedy Service
July 12, 2019

My Cologne (Adam Levine for Men) was quite reasonably priced and arrived at my door in 3 days! (Shipping did say 3-5 business days I believe but we all know with MOST companies that means 5), ordered it on Friday, got it on Monday I believe! As far as I can tell it's authentic, the Adam Levine cologne seems to be much more difficult to get since Adam Levine started sponsoring Y by YSL, part of me believes this fragrance was discontinued because of that, and prior online purchases have sent me what I think is either a fake or a sad reformulation (the original scent was a musky clear color, while the new/fakes have quite a visible purple tinge to them and smell like a harsh cleaner instead of a bright grapefruit. The original also dried down to a masculine, gentle musky note while the new/fake ones simply disappear.) All in all I would recommend Perfume.com to a friend!

Date of experience: July 12, 2019
New York
1 review
0 helpful votes
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Fast and clear on details (shipping charge, time it would take to arrive etc...) at checkout.

Date of experience: July 10, 2019
Morocco
1 review
0 helpful votes
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I did appreciate the way you are showing the products, it's detailed

Date of experience: July 10, 2019
Minnesota
1 review
0 helpful votes
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I knew what I wanted and found it easily. Simple cite to use.

Date of experience: July 10, 2019
Germany
1 review
0 helpful votes
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It's very easy to order & lookup what you are looking for!

Date of experience: July 10, 2019
Ohio
1 review
0 helpful votes
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Quick and easy
July 9, 2019

Quick and easy. Great prices compared to other sites

Date of experience: July 9, 2019
Illinois
1 review
0 helpful votes
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Perfume.com
July 9, 2019

My order was sent and and I received it in a promptly manner. Thank you.

Date of experience: July 8, 2019
New York
1 review
0 helpful votes
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Great prices always get what i want and more love it!

Date of experience: July 8, 2019
Texas
1 review
0 helpful votes
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Thanks for reminding me about the cologne when it came back in stock. My Husband is going to love it.

Date of experience: July 8, 2019
California
2 reviews
0 helpful votes
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It was really easy to find and purchase what I wanted.

Date of experience: July 8, 2019

It was really easy to find and purchase what I wanted
July 1, 2019
Previous review

It was really easy to find and purchase what I wanted.

Date of experience: July 1, 2019
Texas
1 review
0 helpful votes
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Awesome
July 8, 2019

Cologne came in on time and smells so fresh and clean.

Date of experience: July 8, 2019