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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,285 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Satisfied
March 16, 2021

It was shipped quickly and with no hesitation thanks

Date of experience: March 16, 2021
Florida
1 review
0 helpful votes
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Bottle opened and perfume leaked
March 16, 2021

I was very happy with my purchase except that in transit the cap loosened and perfum leaked into the box. It would have been better if the bottle had been taped shut or something along those lines.

Date of experience: March 16, 2021
Virginia
1 review
0 helpful votes
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Red Door EDT
March 16, 2021

The website was easy to navigate and order, even their suggestions for additional items were in-line with my likes; based on my purchase.

The item I received was nothing like what I ordered, my bad $72 perfume is never $25. It was bad so I kept it; however I won't buy it again.

Date of experience: March 16, 2021
New York
1 review
0 helpful votes
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Gift
April 15, 2021
Updated review

Orders keep being placed on hold even after six digit authorization code was provided.

Date of experience: March 16, 2021

Orders keep being placed on hold even after six digit...
April 8, 2021
Previous review

Orders keep being placed on hold even after six digit authorization code was provided.

Date of experience: March 8, 2021
Minnesota
1 review
0 helpful votes
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Great deal, good product, sketchy packaging
March 16, 2021
Updated review

Easy to order, price is right, delivery fine. My only concern is that the packaging that it came in was not typical at all for d&g: the flimsy poorly constructed box with one color printing seems beneath they're normally high standards for packages. But the cologne smells legitimate.

Date of experience: March 16, 2021

Easy
March 8, 2021
Previous review

Easy

Date of experience: March 7, 2021
Arizona
1 review
0 helpful votes
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All is well
March 16, 2021

Glad I found the British Sterling cologne. Was not easy to find.

Date of experience: March 15, 2021
Pennsylvania
1 review
0 helpful votes
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Scentsatinonal
March 16, 2021

My first time ordering. Very satisfied with the item, service and delivery. Thank you

Date of experience: March 15, 2021
Florida
1 review
1 helpful vote
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Partially bad order
April 15, 2021
Updated review

I received my order and my lotion was watery, when I went to use it, it spelled all over the place and the scent was gone and it smelled old. I try calling Perfume.com and was told calls were not being taken and to email. I sent several emails and finally got and and answer of what to do with the lotion. I sent the lotion back today and hoping to get a refund for the terrible product I received.

Date of experience: March 15, 2021

Great prices
March 9, 2021
Previous review

Great prices

Date of experience: March 8, 2021
Florida
2 reviews
0 helpful votes
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Some, is always better than none...
March 16, 2021
Updated review

Love that they had one of my favorite scents in stock, ready to purchase... as well as some sample size fragrances I want to try first before purchasing a full size bottle.

Date of experience: March 15, 2021

Love that they had one of my favorite scents in stock,...
March 8, 2021
Previous review

Love that they had one of my favorite scents in stock, ready to purchase... as well as some sample size fragrances I want to try first before purchasing a full size bottle.

Date of experience: March 8, 2021
Colorado
1 review
0 helpful votes
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Pleasant experience
March 15, 2021

Pleasantly surprised that I got it so quickly and in great condition. Love the quality of the perfume.

Date of experience: March 15, 2021
California
3 reviews
0 helpful votes
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Still Not totally correct Address
March 15, 2021

I have tried countless times to impute my CORRECT Address and your system still won't add my mobile home space number... Very frustrating!

Date of experience: March 15, 2021
Texas
1 review
0 helpful votes
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My review
March 15, 2021

The the fact that I get to try different, expensive perfume every month. I also can cancel an order at anytime. The perfume was promptly delivered just like I was told.

Date of experience: March 15, 2021
Missouri
1 review
0 helpful votes
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Paris Hilton perfume gift set
March 15, 2021

My signature scent for a reasonable price. Can't go wrong with that.

Date of experience: March 15, 2021
Florida
1 review
0 helpful votes
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Best Perfume Site!
March 15, 2021
Updated review

Website very easy to navigate and all my favorites are available! Pricing is competitive. Very happy customer!

Date of experience: March 15, 2021

Website very easy to navigate and all my favorites...
March 8, 2021
Previous review

Website very easy to navigate and all my favorites are available! Pricing is competitive. Very happy customer!

Date of experience: March 8, 2021
Texas
1 review
0 helpful votes
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Villa
March 15, 2021
Updated review

;)

Date of experience: March 15, 2021

)
January 29, 2020
Previous review

;)

Date of experience: January 28, 2020
Pennsylvania
1 review
0 helpful votes
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Wonderful experience
March 15, 2021
Updated review

I discovered a new fragrance brand and two beautiful scents. The site was easy to navigate.

Date of experience: March 14, 2021

Good!
March 7, 2021
Previous review

Good!

Date of experience: March 7, 2021
Georgia
1 review
0 helpful votes
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It was great‼
March 14, 2021

The site was easy to navigate, my product came on time and without any damage and the process was super easy and seem less. Definitely appreciate the great deals they offer and the affordability.

Date of experience: March 14, 2021
Minnesota
1 review
0 helpful votes
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I was satisfied
March 14, 2021
Updated review

You have the perfume that I like and i was very satisfied with the product and I will be ordering some more.

Date of experience: March 14, 2021

I was satisfied
March 13, 2021
Previous review

You have the perfume that I like and i was very satisfied with the product and I will be ordering some more.

Date of experience: March 13, 2021

You have the perfume that I like
March 5, 2021
Previous review

You have the perfume that I like

Date of experience: March 5, 2021
New York
1 review
0 helpful votes
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Nothing like Nocturnes de Caron
March 14, 2021
Updated review

I didn't realize that the 20% off had already been applied, but I really wanted this fragrance...

Date of experience: March 14, 2021

I didn't realize that the 20% off had already been...
March 6, 2021
Previous review

I didn't realize that the 20% off had already been applied, but I really wanted this fragrance...

Date of experience: March 5, 2021
Kentucky
1 review
0 helpful votes
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Disappointed in perfume
March 14, 2021
Updated review

Very disappointed the perfume I received had very little scent

Date of experience: March 14, 2021

Very easy to shop
November 4, 2020
Previous review

Very easy to shop

Date of experience: November 4, 2020