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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 8 days

Instant Feedback

133,305 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Excellent
May 13, 2021

Very satisfied with the quick delivery of the order

Date of experience: May 13, 2021
Pennsylvania
1 review
0 helpful votes
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Great website
May 13, 2021
Updated review

Great website, easy to use, and a great product! It came in a timely manner.

Date of experience: May 13, 2021

Great website, easy to use
May 6, 2021
Previous review

Great website, easy to use

Date of experience: May 6, 2021
Pennsylvania
1 review
0 helpful votes
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A satisfied customer
May 13, 2021
Updated review

Easy to place order, great pricing, delivery on time

Date of experience: May 13, 2021

. easy to place order
May 6, 2021
Previous review

. easy to place order

Date of experience: May 6, 2021
Colorado
1 review
0 helpful votes
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I love the simplicity of your website, easy to use

Date of experience: May 13, 2021

I love the simplicity of your website
May 6, 2021
Previous review

I love the simplicity of your website

Date of experience: May 6, 2021
New York
1 review
0 helpful votes
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Wish I had a sample first
May 13, 2021

Unfortunately, the perfume I chose was not to my liking. I wish I had had a sample, first.

Date of experience: May 13, 2021
New York
1 review
0 helpful votes
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Great price for my favorite scent and able to obtain without having to go to the mall.

Date of experience: May 13, 2021

Great price for my favorite scent
May 6, 2021
Previous review

Great price for my favorite scent.

Date of experience: May 6, 2021
West Virginia
1 review
0 helpful votes
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I love perfume.com
May 13, 2021
Updated review

I always find a great deal for what I'm looking for.

Date of experience: May 13, 2021

I always find a great deal for what I'm looking for
May 4, 2021
Previous review

I always find a great deal for what I'm looking for.

Date of experience: May 4, 2021
Virginia
2 reviews
0 helpful votes
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Ordering for first time. Hopefully it's all good
May 13, 2021
Updated review

Ordering for first time. Hopefully it's all good. Thanks

Date of experience: May 13, 2021

Ordering for first time. Hopefully it's all good
May 6, 2021
Previous review

Ordering for first time. Hopefully it's all good.

Date of experience: May 6, 2021
Ohio
1 review
0 helpful votes
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Quick, Smells Great!
May 13, 2021
Updated review

Delivery came in quickly, nothing was damaged, and everything smells great!

Date of experience: May 13, 2021

Easy, and very nice flow
May 6, 2021
Previous review

Easy, and very nice flow.

Date of experience: May 6, 2021
Ohio
1 review
0 helpful votes
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Good service
May 13, 2021
Updated review

Love this website! Glad I found it! Fast and easy service! I had my order in a week! And your prices can't be beat!

Date of experience: May 13, 2021

Love this website!
May 4, 2021
Previous review

Love this website! Glad I found it!

Date of experience: May 4, 2021
Pennsylvania
1 review
0 helpful votes
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Seems Like Instant Delivery!
May 13, 2021

I was so pleased with a fragrance that I ordered. I placed a second order for two more and they arrived so quickly I almost fell out of my chair! Great packaging and fresh brand new products!

Date of experience: May 12, 2021
Texas
1 review
0 helpful votes
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Love my items
May 13, 2021

Timely delivery. I love them items I ordered and will be ordering more items

Date of experience: May 12, 2021
New Jersey
1 review
0 helpful votes
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Very happy with Perfume.com
May 13, 2021
Updated review

Quick an easy. Hope the delivery is just as nice.

Order was delivered promptly and my wife was very happy with the perfume.

Date of experience: May 12, 2021

Quick an easy
May 5, 2021
Previous review

Quick an easy. Hope the delivery is just as nice.

Date of experience: May 5, 2021
Illinois
1 review
0 helpful votes
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Fragrance
June 12, 2021

Great. Fast shipping easy order process. I will use them again for service fragrance

Date of experience: May 12, 2021
New York
1 review
0 helpful votes
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No problems
May 13, 2021

The experience was easy and I found the perfume that I was looking for and I don't if the shipping as smooth and as easy all the time or just my first time ordering

Date of experience: May 12, 2021
Connecticut
2 reviews
0 helpful votes
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Good
May 12, 2021

I narrowed down the results to some scents I really enjoy

Date of experience: May 12, 2021
New York
1 review
0 helpful votes
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Easy and fast. Excellent service. Great prices
May 12, 2021
Updated review

Easy and fast. Excellent service. Great prices.

Super fast service even with the Covid-19 situation that affects the US postal serv.

Date of experience: May 12, 2021

Easy and fast
May 4, 2021
Previous review

Easy and fast

Date of experience: May 4, 2021
Puerto Rico
1 review
0 helpful votes
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Excellent service
May 12, 2021

My order was shipped promptly and received in perfect condition.

Date of experience: May 12, 2021
Louisiana
2 reviews
0 helpful votes
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Great prices and quality.
May 12, 2021

Professional, I didn't spot anything suspicious or that looked like a scam.
I do not like companies that don't deliver.

Date of experience: May 12, 2021
Germany
1 review
0 helpful votes
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The Best Ever Sales and Products
May 12, 2021
Updated review

Excellent service and quick responses for items. I was able to search and purchase my items quickly.

Date of experience: May 12, 2021

Excellent service and quick responses for items
May 2, 2021
Previous review

Excellent service and quick responses for items.

Date of experience: May 1, 2021