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Perfume.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 3 days

Instant Feedback

133,316 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Pleased
May 16, 2021

Excellent value for the price.

Excellent products.

Date of experience: May 15, 2021
California
1 review
0 helpful votes
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Excellent
May 16, 2021
Updated review

Price was about 1/3 Amazon Prime. I was very surprised at the price difference. Usually, Amazon has at least a price that is near the same but not this time.

Date of experience: May 15, 2021

Price was about 1/3 Amazon Prime
May 8, 2021
Previous review

Price was about 1/3 Amazon Prime

Date of experience: May 8, 2021
New Jersey
1 review
0 helpful votes
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This was a very easy choice for me!
May 16, 2021
Updated review

I had a lot of fun searching for different types of fragrance!

Date of experience: May 15, 2021

It's very easy to find what I need..
December 14, 2019
Previous review

It's very easy to find what I need..

Date of experience: December 14, 2019
California
1 review
0 helpful votes
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Prompt delivery, no hassles. Good job!
May 15, 2021
Updated review

Satisfied with the delivery and the timeframe. Good job!

Date of experience: May 15, 2021

Great great great
May 8, 2021
Previous review

Great great great

Date of experience: May 8, 2021
Washington
2 reviews
0 helpful votes
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Perfume.com is the place to shop for perfume
May 15, 2021
Updated review

Easy to shop. Great selection. Nice that there are so many options. Prices are reasonable. Everything is set-up to help make shopping go smoothly.

Date of experience: May 15, 2021

Easy to shop
April 7, 2021
Previous review

Easy to shop. Great selection. Nice that there are so many options. Prices are reasonable. Everything is set-up to help make shopping go smoothly.

Date of experience: April 7, 2021
South Carolina
3 reviews
0 helpful votes
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Love the White Musk
May 15, 2021
Updated review

Super fast delivery. Will order again and recommend highly.

Date of experience: May 15, 2021

Fast delivery
January 11, 2021
Previous review

Fast delivery

Date of experience: January 11, 2021
Iowa
1 review
0 helpful votes
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My second order from them.
May 15, 2021

Just like my first order everything went as expected. Delivery was faster than I thought it would be and the product that I ordered was exactly the scent I remembered from my younger years.

Date of experience: May 15, 2021
California
2 reviews
0 helpful votes
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I have the same experience everytime i dont have to wait in those ridculidous lines in the stores nowadays

Date of experience: May 15, 2021
Massachusetts
2 reviews
0 helpful votes
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GREAT SCENT:
May 15, 2021

Most unusual blend of scents. Attractive container, fair price. Speedy delivery. I am most pleased.

Date of experience: May 15, 2021
Tennessee
1 review
0 helpful votes
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BamBam
May 15, 2021
Updated review

Nice variety of fragrances that really smell good i get so many complements.

Date of experience: May 15, 2021

Nice variety of fragrances
May 8, 2021
Previous review

Nice variety of fragrances

Date of experience: May 8, 2021
Ohio
1 review
0 helpful votes
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One of the bottles I ordered was defective.
June 14, 2021
Updated review

The first time I ordered from this site it was a great experience. This was my second order and some of my order was damaged when it arrived. One bottle i ordered was chipped so bad I had to keep the bubble wrap taped around the bottle to prevent from cutting my hand on the chipped bottle. Also, the spray nozzle does not work very well at all.

Date of experience: May 15, 2021

One of the bottles I ordered was defective.
June 14, 2021
Previous review

The first time I ordered from this site it was a great experience. This was my second order and some of my order was damaged when it arrived. One bottle i ordered was chipped so bad I had to keep the bubble wrap taped around the bottle to prevent from cutting my hand on the chipped bottle. Also, the spray nozzle does not work very well at all.

Date of experience: May 15, 2021
Colorado
1 review
0 helpful votes
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No problems
May 15, 2021

Easy to order, and I love sunflower. Came a day early. I will from you again.

Date of experience: May 15, 2021
California
1 review
0 helpful votes
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Excellent service. Great product!
May 15, 2021
Updated review

Excellent prices and service! Love my Versace cologne. I will be ordering more from Perfume.com

Date of experience: May 14, 2021

Excellent prices and service!
May 8, 2021
Previous review

Excellent prices and service!

Date of experience: May 7, 2021
Colorado
1 review
0 helpful votes
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Jontue
May 15, 2021
Updated review

It has been a good experience so far my order was easy to place and very quick delivery.

Date of experience: May 14, 2021

It has been a good experience so far
May 8, 2021
Previous review

It has been a good experience so far

Date of experience: May 7, 2021
Nevada
1 review
0 helpful votes
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Fast delivery!
May 15, 2021
Updated review

Your prices went up and kinda depressing as use to buy every other month like two at a time

Date of experience: May 14, 2021

Your prices went up and kinda depressing as use to...
June 7, 2021
Previous review

Your prices went up and kinda depressing as use to buy every other month like two at a time

Date of experience: May 7, 2021
New York
1 review
0 helpful votes
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I ordered some bottles of perfume and I got small little cardboard's with a perfume

Date of experience: May 14, 2021
Colorado
1 review
0 helpful votes
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Perfume without a lid
May 15, 2021
Updated review

One of the perfumes arrived without a lid. That speaks of the poor quality in the packaging of the product

Date of experience: May 14, 2021

Perfume without a lid
May 12, 2021
Previous review

One of the perfumes arrived without a lid. That speaks of the poor quality in the packaging of the product

Date of experience: May 11, 2021
Arkansas
1 review
0 helpful votes
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Service is always great
May 15, 2021
Updated review

Very easy to find products. I like the way each perfume is listed under creator. Just choose the ones you want from there. I order Salvatore Feragamo and it is not for me. Returning. And that service is easy also. I will order from here again

Date of experience: May 14, 2021

Very easy to find products
May 8, 2021
Previous review

Very easy to find products. I like the way each perfume is listed under creator. Just choose the ones you want from there.

Date of experience: May 7, 2021
Florida
3 reviews
0 helpful votes
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Lily's of the Valley AVAILABILE!
May 15, 2021
Updated review

Have great selection of products for the whole body. Reasonable Pricing& excellent Discounts!

Date of experience: May 14, 2021

Just have great Discount Prices!
May 7, 2021
Previous review

Just have great Discount Prices!

Date of experience: May 7, 2021
Ohio
1 review
0 helpful votes
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Great experience
May 15, 2021

Easy shopping and fast delivery. Great perfumes also

Date of experience: May 14, 2021