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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 3 days

Instant Feedback

133,306 reviews

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
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Smells so niiiiice
June 14, 2021
Updated review

I love the prices, the fast delivery, the choices of perfumes, the description of each perfume, but also the company's follow-ups

Date of experience: June 13, 2021

I find that you are quick and very easy
February 14, 2020
Previous review

I find that you are quick and very easy

Date of experience: February 14, 2020
Illinois
1 review
0 helpful votes
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Smelling good
June 13, 2021

Received it on time and love the floral fragrance. Enjoying my order.

Date of experience: June 13, 2021
Alabama
1 review
0 helpful votes
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Perfect
June 13, 2021
Updated review

Great service! I enjoy dealing with a company that follows through.

Date of experience: June 13, 2021

Great service!
June 6, 2021
Previous review

Great service!

Date of experience: June 6, 2021
Virginia
1 review
0 helpful votes
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Great Website
June 13, 2021
Updated review

Quick and easy. Nice variety of fragrances as well

Date of experience: June 13, 2021

Quick and easy
June 5, 2021
Previous review

Quick and easy. Nice variety of fragrances as well

Date of experience: June 5, 2021
Pennsylvania
1 review
0 helpful votes
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Perfume
June 13, 2021
Updated review

Quick and very easy! Arrives quickly. Hard to find locally

Date of experience: June 13, 2021

Quick and very easy!
April 27, 2020
Previous review

Quick and very easy!

Date of experience: April 27, 2020
Colorado
1 review
0 helpful votes
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Great Purfume Great Price
June 13, 2021
Updated review

I found this site while searching for summer fragrances and could not be happier. The process was simple, the site informative and communication fantastic. I actually give them 5 stars but the site would only allow me to give 4 stars! They need to fix that!

Date of experience: June 13, 2021

Very easy and informative
June 6, 2021
Previous review

Very easy and informative

Date of experience: June 6, 2021
Malaysia
1 review
13 helpful votes
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I ordered and made payment accordingly but got an auto reply mentioning payment was declined. But i got sms notifications frm my bank confirming the amount was deducted. Twice.!

Since the order was unsuccessful and supposedly unpaid, i dont have any references number or tracking order number to back up my claim. This is ridiculous.

Is this some kind of scam? Stay away from this website. Horrible experience.

Date of experience: June 13, 2021
Maryland
1 review
0 helpful votes
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Great customer service and fast shipping, will be recommending to family and friends

Date of experience: June 13, 2021
Texas
1 review
0 helpful votes
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Great experience
June 13, 2021
Updated review

I have had a great experience. The order was filled and shipped out quickly.

Date of experience: June 13, 2021

I have had a great experience
June 6, 2021
Previous review

I have had a great experience

Date of experience: June 5, 2021
New York
1 review
0 helpful votes
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Layaway Plan a Great Help
June 13, 2021
Updated review

Quite easy, especially for those of who cannot always afford full payment at once.

Date of experience: June 13, 2021

Quite easy, especially for those of us who'd like nice...
June 5, 2021
Previous review

Quite easy, especially for those of us who'd like nice things but cannot always afford full payment at once.

Date of experience: June 4, 2021
Georgia
1 review
0 helpful votes
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Dolce & Gabana Light Blue
June 13, 2021

Love the sample it was perfect for my taste! I can't wait to receive more in the near future

Date of experience: June 13, 2021
California
1 review
0 helpful votes
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Great perfume
June 13, 2021
Updated review

I love the reasonable prices and the quick order delivery

Date of experience: June 12, 2021

I love the reasonable prices
June 5, 2021
Previous review

I love the reasonable prices

Date of experience: June 4, 2021
Louisiana
1 review
0 helpful votes
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I'm in love!
June 13, 2021

Smells like the 70s I will he ordering again. These are the best

Date of experience: June 12, 2021
Florida
1 review
0 helpful votes
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La vie est belle
June 13, 2021

El perfume me hace sentir unica, intelectual, segura y huele riquisimo!

Date of experience: June 12, 2021
Texas
2 reviews
0 helpful votes
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Products are great and came ij
July 13, 2021
Updated review

Products came in earlier than expected. Love the perfumes.

Date of experience: June 12, 2021

Good products and in stock
June 6, 2021
Previous review

Good products and in stock.

Date of experience: June 5, 2021
Georgia
1 review
0 helpful votes
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Excellent!
June 13, 2021
Updated review

Great and is always a good experience when I shop here.

Date of experience: June 12, 2021

Great and is always a good experience when I shop here
June 5, 2021
Previous review

Great and is always a good experience when I shop here.

Date of experience: June 5, 2021
Puerto Rico
1 review
0 helpful votes
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Love the no shipping fee
June 13, 2021

Perfect!
Always in contact with the client by email.
Excellent service and great products such a selection that it is hard chose

Date of experience: June 12, 2021
Washington
1 review
0 helpful votes
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Excellent!
June 12, 2021
Updated review

Great. Easy to follow App. Great prices. I have wanted to try this perfume for a while, with the great discount I am trying it. Great

Date of experience: June 12, 2021

Great
June 5, 2021
Previous review

Great. Easy to follow App. Great prices. I have wanted to try this perfume for a while, with the great discount I am trying it. Great

Date of experience: June 5, 2021
Tennessee
3 reviews
0 helpful votes
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Love love
June 12, 2021

This perfume deserves a 10 star... it smells so DeVine... I will be ordering again soon

Date of experience: June 12, 2021
Florida
1 review
0 helpful votes
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Love store
June 12, 2021
Updated review

Great everything was fast and easy and was very good price

Date of experience: June 12, 2021

Great everything was fast and easy
June 3, 2021
Previous review

Great everything was fast and easy

Date of experience: June 3, 2021