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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,285 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Easy to order...
July 21, 2025

... and products are received fairly quickly. But if you pick a bad perfume, you can't send it back.

Date of experience: July 11, 2025
Fragrance T. Perfume.com Rep
5 months ago

Hi Deborah,

Thank you for your feedback!

We are glad your orders arrive quickly.

If you ever need assistance choosing a fragrance, please reach out to [email protected]😊

DO
1 review
0 helpful votes
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Buena
July 21, 2025

Que si lleva mi pedido siempre voy a comprar en estas página.

Date of experience: July 11, 2025
Fragrance T. Perfume.com Rep
5 months ago

Hola Ganga,

¡Gracias por tu comentario! Nos alegra mucho saber que siempre eliges nuestra página para tus compras 😊

China
1 review
0 helpful votes
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Free shipping is a lie!
July 21, 2025

The sale was advertised with free shipping. This sounded like a great price. So I clicked on buy it now, clicked on PayPal and hit submit. Then charged me for shipping. Not a great deal when you add in costs on top of a supposed good deal. Lying to customers is not a great way to retain your customers just saying.

Date of experience: July 10, 2025
Fragrance T. Perfume.com Rep
5 months ago

Hi Chris,

We are sorry for the confusion.

Free shipping applies to orders of 49 USD or more.

Please contact us at [email protected] and we will be happy to help.

New York
1 review
0 helpful votes
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Another great experience
July 17, 2025

I love shopping here! Great deals, constant updates on the delivery status of your purchase and quality products! There's nothing not to like here, they're my go to when it comes to fragrances!

Date of experience: July 7, 2025
Fragrance T. Perfume.com Rep
5 months ago

Hi CC,

Thank you for your kind words!

We are thrilled to be your go to for fragrances and appreciate your support.

Missouri
1 review
0 helpful votes
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Disappointed.
July 12, 2025

Shipping was fast. The perfume seems very weak. It doesn't last.

Date of experience: July 1, 2025
Fragrance T. Perfume.com Rep
5 months ago

Hi Patty,

Thank you for your feedback.

We are sorry to hear the fragrance did not meet your expectations.

Please reach out to [email protected] when having an issue with an order.

New York
1 review
1 helpful vote
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i.purchased the Bleecker St. Bond #9 and paid over $200 for it. It arrived quick however it is not authentic, its fake. It doesnt even last 15min. How fake is that and to charge you over $200 is a slap in the face. Im so angry.

Date of experience: June 10, 2025
Missouri
1 review
0 helpful votes
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I was not happy at all that the USPS dunced me and did not leave my package at the door when I was home. They sent it to a USPS access point on Lindbergh which made an unnecessary inconvenience for me to pick it up instead of just leaving the package on my doorstep. I love your product; however, I just will think twice before ordering online again because of the stupid delivery service available through the USPS. Thank you. Mary Krankeola *******050). *******@hotmail.com

Date of experience: June 27, 2025
Missouri
1 review
0 helpful votes
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I ordered it in the 3rd. It was supposed to be delivered on the 9th. Here it is the 27th it's lost in transit and when I spoke to customer service she says. I'm sorry we will reship you a new bottle but couldn't rush deliver instead of normal freight. Or even give me last months I never received and this month for free since the first never showed. But can't offer a full refund and send out the list bottle or give me last month and this month at same time. No she just says she has to wait on managers response and then she will email me. Worst customer service I ever dealt with. If I was them I'd give refund. Still ship out last months misplaced item and this months next fragrance both ups or FedEx overnight to keep my customers. I guess they like losing customers to different places. It's a shame.

Date of experience: June 27, 2025
Ohio
1 review
0 helpful votes
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It's a good site n fast delivery. Just didn't like the perfume

Date of experience: June 19, 2025
New York
1 review
0 helpful votes
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June 12, 2025

Received my order with no problems! Would definitely order again

Date of experience: June 2, 2025
Alabama
1 review
0 helpful votes
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June 10, 2025

It took a little longer to arrive than anticipated. Great scent 👌

Date of experience: May 31, 2025
Puerto Rico
1 review
0 helpful votes
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June 8, 2025
Updated review

Fragancia suave y con bue fijador. Para la mujer que quiere atraer con su fragancia

Date of experience: May 29, 2025

Quickly and satisfactory
May 31, 2025
Previous review

Quickly and satisfactory

Date of experience: May 21, 2025
Singapore
1 review
0 helpful votes
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Very bad perfume so little price not worth price so little perfume I don't accept it this not the Best perfume

Date of experience: May 29, 2025
California
1 review
0 helpful votes
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June 8, 2025

Not sure what's my next fragrance was going to unsubscribe my order but I thought to give it another month to see how it goes

Date of experience: May 29, 2025
New Jersey
1 review
0 helpful votes
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June 8, 2025

My order came really fast, I'm so impressed, thank you, I will buy here soon

Date of experience: May 28, 2025
Pennsylvania
1 review
0 helpful votes
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June 5, 2025

I have purchased several times from Perfume.com and I have never been disappointed.

Date of experience: May 26, 2025
New York
1 review
0 helpful votes
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June 4, 2025
Updated review

Very efficient on getting the product to the customer. Had never used this site and I was happy with the outcome

Date of experience: May 25, 2025

Very good and good prices
May 27, 2025
Previous review

Very good and good prices

Date of experience: May 17, 2025
Kentucky
1 review
0 helpful votes
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June 4, 2025

Yo diria el tamaño es perfecto el aroma muy bien para su precio es excelente

Date of experience: May 24, 2025
New Mexico
1 review
0 helpful votes
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June 3, 2025
Updated review

Received as a late Mothers Day gift from my husband. It was a really nice surprise. I love it.

Date of experience: May 23, 2025

The site was very easy to navigate
May 26, 2025
Previous review

The site was very easy to navigate.

Date of experience: May 16, 2025
Florida
1 review
0 helpful votes
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June 2, 2025

I love my perfume.Im excited to see whats coming next. So many scents I would like to try

Date of experience: May 23, 2025