PeopleSmartReviews 125

Requested a criminal history report on a person and paid $39.95 for it. It is so lacking in information so as to be worth very little. I was interested in the criminal history. Several offense categories listed with dates and cause numbers. However, the state and court information and dispositions just show N/A. I just wasted 40 bucks!

After using PeopleSmart, I am getting lots of spam to my email address. Perhaps just a coincidence but others have mentioned a similar experience.

PeopleSmart is a big SCAM. I did a background investigation for $49. I got more information doing a Google search. In addition to the $49 that I paid, there were 2 more charges of $14.95 each which I did not authorize. I canceled my service the very next day. When I received my bank statement it showed that PeopleSmart had continued to bill me after I canceled. When I called PeopleSmart they claimed that I had ordered an ID theft service that I knew nothing about. When I called to cancel they said I just canceled the search services and not the ID Theft. Stay away from these crooks.

This site will continue to charge you after you have requested cancellation, called their customer service line and emailed them repeatedly to refund what you were charged after YOUR request for cancellation and their clarification of cancelled service and no further charges. Their service is okay, but dealing with them afterwards is a nightmare. Only want to refund less than half of what was charged after request for cancellation.

Peoplesmart lowered the amount of info for the same price... They used to included the person's age with your search.,.,,, Now they give you a "ball park" age, ie; late 20's early 40's mid 60's. Etc... They used to give the exact age but instead implemented this weak substitute... I emailed them with this complaint & all they said was they were sorry to hear my disapproval, but never gave an explanation... It was treated like, "So What" attitude... I guess when you make the big money, you can turn your back & ignore the people...

No question a complaint: People's Mart did the same with me, charged me the one time low fee, and set me up for monthly payment. For which they did not send a e-mail confirmation or receipt. I tried to cancel my membership and the screen would keep trying to keep me from canceling. I had to hit cancel 6 times to get a screen that said cancel. Clearly this is a rip off company. It seems to be a scam fix on the site to get you to agree to something you have no clue you are agreeing to. He said I should have gotten a confirmation e-mail on the membership! I did not. I have all their e-mails in my e-mail system. NO confirmation e-mail. Someone needs to stop this company from scamming people.

Last July 2014, I used this service once for a $1 fee. The confirmation email containing the statement, "After your trial period, you will be charged $19.95 for your PeopleSmart membership and it will automatically renew upon expiration at the same price every month unless canceled," went to my SPAM email. After carefully reviewing my credit card statements, I discovered today that I have been charged every month for a year! Costumer service refunded only three of those payments. I feel completely abused and defrauded by PeopleSmart.

OK, I wasn't really expecting much. I figured though that it was worth risking $0.95 for a trial account to get my own public records needed for a financial transaction. After 60 seconds or so of the service supposedly doing the hard work of scouring billions of public records***, I was given a report that listed my previous addresses and the names of close relatives. Obtaining truly useful information would have required upgrading to the more expensive $49.95/month plan. Promptly cancelled so that I wouldn't be charged $19.95/month going forward for the basic service.

*** For anyone familiar with Linux, my guess is that the site was executing "sleep 60" to make it look like it was busy.