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I purchased a lifetime license for PDF Expert, expecting a seamless experience. However, when I switched to a new computer, I was unable to activate the program without deactivating it on my old device. Despite receiving a message about deactivation, there were no clear instructions on how to do it.
I contacted customer support multiple times via email, but I haven't received any response. As a paying customer, I find this lack of support extremely disappointing.
If the company offers lifetime licenses, they should provide an easy and reliable way to manage licenses across devices, especially when users upgrade their hardware. I hope Readdle takes this feedback seriously and improves their support system.
