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Payoneer

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Great Service
September 20, 2021

Agent Mia was very helpful and patient throughout the conversation. Listens very well with the concern that is the my experience was seamless.

Date of experience: September 20, 2021
GB
1 review
0 helpful votes
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Excellent service
September 20, 2021

This second time I called on customer service and they are excellent very helpful and understanding.

Date of experience: September 20, 2021
India
1 review
0 helpful votes
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Excellent
September 20, 2021

I am fully satisfied with service. Excellent service. Thanks

Date of experience: September 20, 2021
Cyprus
1 review
0 helpful votes
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It was blocked my payoneer cart. I beg a help from payoneer services and Mr. Marian help me by e-mail how to proceed and have my money in one my another occount.

Date of experience: September 20, 2021
Pakistan
1 review
0 helpful votes
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Excellent service provider
September 20, 2021

Excellent experience even sometimes. I'm in trouble with my Payoneer account customer care provider guides me and resolve the problems

Date of experience: September 19, 2021
India
1 review
0 helpful votes
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Love Payoneer.
September 19, 2021

Best account service i have come across and one of the best customer support and service I really recommend Payoneer.

Date of experience: September 19, 2021
Egypt
1 review
0 helpful votes
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Payoneer is very nice
September 19, 2021

Very nice team Payoneer, I had experience in withdraw and solved

Date of experience: September 18, 2021
India
1 review
0 helpful votes
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1st experience was good but now I'm facing problem in adding my 2nd account, even though Payoneer says we can add upto 3 bank accounts.

Date of experience: September 17, 2021
India
1 review
0 helpful votes
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Name Change
September 17, 2021

It was a great experience and my query got resolved in lesser time.

Date of experience: September 17, 2021
BO
1 review
0 helpful votes
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Great global service!
September 17, 2021

The service is great, because the can handle international transactions like no one else!

Date of experience: September 17, 2021
Bangladesh
1 review
0 helpful votes
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Great
September 17, 2021

The agent was really very helpful. I am really very happy with it.

Date of experience: September 17, 2021
Pakistan
1 review
0 helpful votes
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Experience of customer care
September 17, 2021

Excellent experience. Quick in response. Very polite and cooperative.

Date of experience: September 17, 2021
Uzbekistan
1 review
0 helpful votes
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Delay of transactions
September 17, 2021

I am still waiting the payment made on the 5 th of August to my local bank account then second issue with the transaction made 15 to of September to my payoneer account

Date of experience: September 17, 2021
Ghana
1 review
0 helpful votes
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It's difficult to use.
October 17, 2021

There is a high minimum withdrawal.
It's difficult to request for funds.
You cannot load your account.
Withdrawal may take days.
It's basically difficult to send and receive funds.

Payoneer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 17, 2021
India
1 review
0 helpful votes
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Great Customer servioce
September 17, 2021

My Blocked Payment which was due to wrong IFSC Code. I rectified my bank code and contacted to Payoneer Support. It was resolved instantly.
Thanks to Payoneer Support.

Kamakhya Tiwari

Date of experience: September 17, 2021
GB
1 review
0 helpful votes
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Ronnie was a superstar
September 16, 2021

Basically my account wasn't verified for 2 weeks and i was frustrated and ronnie helped me a lot

Date of experience: September 16, 2021
Florida
1 review
0 helpful votes
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Payoneer Cares
September 16, 2021

All of the questions asked was explained to me clearly and my issues with Payoneer in the past were resolved

Date of experience: September 16, 2021
Pakistan
1 review
0 helpful votes
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Return my pending transaction
September 16, 2021

I was happy to call you but now my issue is not solved please Return my pending transaction

Date of experience: September 15, 2021
Morocco
1 review
0 helpful votes
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Very good experience
September 15, 2021

The receive and send money is perfectly good and support is from best supports the I'm seeing.

Date of experience: September 15, 2021
Georgia
1 review
0 helpful votes
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Seems u work really good! Thank u!
September 15, 2021

Today you have solved my huge problem about my card and money, thank u for your attention! I really appreciate it!

Date of experience: September 15, 2021