Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Payoneer

Payoneer

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


+242
See all photos
How would you rate Payoneer?
grey stargrey stargrey stargrey stargrey star

Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Luciano F.
Unfollow Luciano F.
Share Review
Report Review

Very smooth migration from my bank regular tasks.
We can be paid thru this way wherever we are, using the same card.
Fast, effective and simple to use. Cool!

Date of experience: June 21, 2018
Pakistan
1 review
0 helpful votes
Follow hafiz a.
Unfollow hafiz a.
Share Review
Report Review

Perfect solution for e-commerce
June 25, 2018

The perfect solution for e-commerce and online payment gateway, outside Europe and us residents.

Highly recommended.

Date of experience: June 21, 2018
Nigeria
1 review
0 helpful votes
Follow Mariam S.
Unfollow Mariam S.
Share Review
Report Review

Payoneer
June 25, 2018

Astounding service, security is taken very seriously and I am happy to be part of this platform. Payoneer is the new world payment system to take over the global village.

Date of experience: June 21, 2018
Pakistan
1 review
0 helpful votes
Follow Abdullah M.
Unfollow Abdullah M.
Share Review
Report Review

Great
June 25, 2018

Your services are best. When i have some issues live chat will help me and this person help me out of my problem. Thank you

Date of experience: June 21, 2018
Pakistan
1 review
0 helpful votes
Follow Faiz R.
Unfollow Faiz R.
Share Review
Report Review

Good experience
June 25, 2018

Experience was very good based on quick and positive response.
In the mean time I would suggest to add more customer representative to save customer time.

Date of experience: June 21, 2018
Morocco
1 review
0 helpful votes
Follow anouar B.
Unfollow anouar B.
Share Review
Report Review

Great support
June 25, 2018

I still have an issue about how to orders my card but the support is very good, they take time to your inquiries

Date of experience: June 21, 2018
Pakistan
1 review
0 helpful votes
Follow Zohaib A.
Unfollow Zohaib A.
Share Review
Report Review

Excellent
June 23, 2018

Overall a good experience. Customer support listen completely and help all the way. More than expectations.

Date of experience: June 21, 2018
Germany
1 review
0 helpful votes
Follow Ayodele O.
Unfollow Ayodele O.
Share Review
Report Review

Great Service
June 23, 2018

Have a complaint and poured my mind out to customer care and she attended to me positively. Thank again for the great service.

Date of experience: June 21, 2018
Morocco
1 review
0 helpful votes
Follow hatim h.
Unfollow hatim h.
Share Review
Report Review

Very good service
June 23, 2018

My issue was fixed in less than 10 min, very good support, my issue was fixed in less than 10 min, very good support, my issue was fixed in less than 10 min, very good support,

Date of experience: June 21, 2018
Indonesia
1 review
0 helpful votes
Follow Rinaldo R.
Unfollow Rinaldo R.
Share Review
Report Review

Easy to do, Easy to live with
June 23, 2018

It's easy to use Payoneer, Using Payoneer is fast with low fee of service. Their customers services are good and polite

Date of experience: June 21, 2018
Egypt
1 review
0 helpful votes
Follow Ahmed I.
Unfollow Ahmed I.
Share Review
Report Review

I have a very wonderful impression
Thanks for the quick reply
And achievement...

Date of experience: June 21, 2018
Bangladesh
1 review
0 helpful votes
Follow Arina N.
Unfollow Arina N.
Share Review
Report Review

Best Customer Service
June 23, 2018

It was just easy when asking the question she just answered. Also, I didn't wait too long. There was just one before after serving them they reached me out.

I am very happy to get the opportunity to accept the payment from anywhere in the world.

She was very polite, professional.

Date of experience: June 21, 2018
India
1 review
0 helpful votes
Follow pankaj j.
Unfollow pankaj j.
Share Review
Report Review

Good
June 23, 2018

It was good
I have talked with customer care executive and he gave me information correctly
So I am happy with him.
Thanks

Date of experience: June 21, 2018
Bangladesh
1 review
0 helpful votes
Follow Mazedul I.
Unfollow Mazedul I.
Share Review
Report Review

Great Support
June 23, 2018

I am really impressed getting such kind of support from Josh as well as Daniel. Guys, you both were very helpful for me.

Date of experience: June 20, 2018
1 review
0 helpful votes
Follow Faris B.
Unfollow Faris B.
Share Review
Report Review

Excellent
June 23, 2018

So glad that i decide to chose Payoneer. Great services and even better help center.
Keep up the great job
Cheers.

Date of experience: June 20, 2018
Bangladesh
1 review
1 helpful vote
Follow Md S.
Unfollow Md S.
Share Review
Report Review

Money isn't safe
June 23, 2018

Keep money on your account isn't safe on Payoneer. This is really not acceptable to them. I request more security on transactions. It would be better if it asks each time on every transaction.

Date of experience: June 20, 2018
Philippines
1 review
0 helpful votes
Follow karla d.
Unfollow karla d.
Share Review
Report Review

I hope your payment crediting will be faster as we already have to wait for the clearing period. Overall, I am satisfied with Payoneer. I just really pray that the funds can be credited real time.

Date of experience: June 20, 2018
Serbia
1 review
0 helpful votes
Follow T t.
Unfollow T t.
Share Review
Report Review

I recently ran into an issue with my latest transaction. I wanted to consult about how the dispute process works. The payoneer service was very helpful and that helped me to understand things. I appreciate the help from Daisy.

Date of experience: June 20, 2018
KR
1 review
0 helpful votes
Follow Jongil P.
Unfollow Jongil P.
Share Review
Report Review

Thank you
June 23, 2018

Thank you for support! Hope you support me more in future with kindness!
--------------------------------------------------------------------------------------

Date of experience: June 20, 2018
Bangladesh
1 review
0 helpful votes
Follow Misbahur R.
Unfollow Misbahur R.
Share Review
Report Review

Great support by Payoneer.
June 23, 2018

I am really happy with this support. Thank you Mica. You are very friendly and helpful. I got all question answer properly and my problem solution easily.

Date of experience: June 20, 2018