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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I was unable to set up my account on paypal and the CSR jump with a quick resolution, she display courtesy and professionalism while assisting me on the phone.
Quickly resolved issue without being on hold for a lifetime. The right questions were asked from the get go to resolve the issue accurately in a timely fashion.
It's almost a week I haven't receive the payment from Airbnb.
It takes 3 days from my first email, to get the reply.
And I have to call from Indonesia, and it took 30 minutes!
Problem fixed in a quick efficient manner by a very pleasant, knowledgeable and courteous representative.
I am happy with Payoneer call service. This is excellent support. I hope it is helpful for everyone.
Great service and easy to use, very polite and quick customer service. I lost my PIN, and they helped me realy quick.
Nice guy. Addressed my problem and provided appropriate paperwork for resolution. Hope for a good result before the end of the week..
I love everything about the app except my password expiresand then I couldn't reset password. Was a bit frustrating. I hope they help me back in
My rep did a great at job. He has efficient, professional and got my issue resolved. Keep up the good work!
Answered all my questions. Definitely woul recommend calling again if I see a problem obviously they will do what it takes to fix it... a+
It's the best electronic bank I've ever seen, fees are really low, and many solutions are available for every case, payment, and withdrawal.
Merci pour le service et de rappeler quand on le demande au téléphone c est plus facile pour discuter surtout pour une personne qui ne connais pas trop l anglais comme moi merci
AWESOME CUSTOMER SERVICE, THEY ARE NICE AND HELPFUL, any problem i have they help, abd hope all the customer to call them as soon as possible they have a problem
It is the best service for international E-commerce business. If not Payoneer I don't think there would be a way for me to start it, since my country banking system isn't suitable/possible for online business.
Yes, there are some features I would like Payoneer to implement. Nonetheless, they are moving in the right direction.
I would recommend Payoneer to everyone who has to work online. They are very efficient and are always willing and able to solve any issue I contact them about
I needed help. And I received it with friendly and professional customer service. Highly recommended
The gentlemen was very polite and thorough in his research, and he spoke English very well. He explained what the problem was and gave a solution.
Andie was a great customer service representative. I wish most if not all the the place I do business with have staff like her, she is what a perfect customer service representative is all about.
I called them with a personal issue, I was treat respectfully and in a timely manor. She at one point put my on hold, came back very apologetic for doing so, (it was no problem at all)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members